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Manager At&T Customer Service Representative Jobs in Ohio

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Cleveland, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Upper Arlington, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Upper Arlington, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Cleveland, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

NLB Trucking LLC

OH

$27/hr

We are hiring a customer service representative to manage customer queries and complaints. You will ... Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the ... Experience using ServiceTitan for scheduling, call booking, and customer management * Excellent ...

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the ... Experience using ServiceTitan for scheduling, call booking, and customer management * Excellent ...

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the ... Experience using ServiceTitan for scheduling, call booking, and customer management * Excellent ...

dbi

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CS ... Responsible for providing an exceptional service experience to multiple customers at one time and ...

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Manager At T Customer Service Representative information

What does a Manager AT&T Customer Service Representative do?

A Manager AT&T Customer Service Representative oversees a team of customer service representatives, ensuring they provide high-quality support to AT&T customers. They handle escalated issues, train new staff, and monitor performance metrics to improve service levels. Managers also implement policies and procedures to enhance customer satisfaction and resolve complex problems. Their role is crucial in maintaining positive customer relationships and supporting company goals.

What are the key skills and qualifications needed to thrive as a Manager AT&T Customer Service Representative?

To thrive as a Manager AT&T Customer Service Representative, you need strong leadership skills, a background in customer service, and often a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T-specific platforms is typically required. Outstanding communication, conflict resolution, and team-building abilities help you motivate staff and address customer concerns effectively. These skills ensure efficient operations, high customer satisfaction, and successful team performance in a dynamic service environment.

What are some common challenges faced by a Manager AT&T Customer Service Representative and how are they addressed?

A Manager AT&T Customer Service Representative often faces challenges such as handling high call volumes, resolving complex customer issues, and ensuring team performance meets company standards. To address these, managers utilize advanced CRM systems, provide regular training to their teams, and implement effective escalation protocols. Collaboration with other departments, such as technical support and billing, is essential to resolve issues efficiently and maintain customer satisfaction. Developing strong communication and problem-solving skills helps managers lead their teams through these challenges successfully.

What cities in Ohio are hiring for Manager At&T Customer Service Representative jobs?

Cities in Ohio with the most Manager At&T Customer Service Representative job openings:

Manager At T Customer Service Representative jobs near you

Customer Service Rep - Entry Level CSR

Xcel Management Inc

Cleveland, OH • On-site

$20 - $30/hr (+ commission)

Full-time

Posted yesterday

New

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Job description

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer needs and contribute to sales efforts.

Responsibilities

  • Provide timely and accurate customer support in person
  • Develop and maintain strong product knowledge to assist customers effectively
  • Collaborate with team members to ensure a seamless customer experience
  • Assist in identifying sales opportunities and support sales initiatives

Preferred Qualifications

  • High school diploma or equivalent


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