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Manager Application Support Engineer Jobs in Decatur, AL

Pellera

Support Engineer I

Decatur, AL · On-site

Lead or Manager Job Summary: This position provides high-quality solutions to customers to ensure ... Experience with application troubleshooting experience in Microsoft products and tools. Education ...

Pellera Technologies

Support Engineer I

Decatur, AL · On-site

... manage competing priorities in a fast-paced environment. • Ability to provide detailed and ... with application troubleshooting experience in Microsoft products and tools. • Valid driver ...

SAIC

Field Support Engineer

Huntsville, AL

Maintain configuration management documentation (Microsoft Visio) and verify system configurations * Identify system engineering requirements from customers for event specific NSITE recording or ...

SAIC

Field Support Engineer

Huntsville, AL · On-site

Maintain configuration management documentation (Microsoft Visio) and verify system configurations * Identify system engineering requirements from customers for event specific NSITE recording or ...

SAIC

Field Support Engineer

Huntsville, AL

Maintain configuration management documentation (Microsoft Visio) and verify system configurations * Identify system engineering requirements from customers for event specific NSITE recording or ...

Leidos

Enterprise Systems Support Manager

Huntsville, AL · On-site

$116K - $210K/yr

This role serves as the bridge between Engineering, Operations, Cybersecurity, and Customer ... enterprise application support, and IT operations. • Experience managing budgets, staffing ...

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All JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Decatur, AL

Manager Application Support Engineer information

See Decatur, AL salary details

$17

$45

$68

How much do manager application support engineer jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for manager application support engineer in Decatur, AL is $45.50, according to ZipRecruiter salary data. Most workers in this role earn between $36.30 and $53.17 per hour, depending on experience, location, and employer.

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What job categories do people searching Manager Application Support Engineer jobs in Decatur, AL look for? The top searched job categories for Manager Application Support Engineer jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Manager Application Support Engineer jobs? Cities near Decatur, AL with the most Manager Application Support Engineer job openings:
Manager Application Support Engineer jobs near you

Support Engineer I

Pellera

Decatur, AL • On-site

Other

Posted 5 days ago

Job description

Practice: ILCS
Position Title: Support Engineer I
Position Location: Decatur, Alabama, Onsite role
Reports to: Lead or Manager
Job Summary:
This position provides high-quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction.
This is an onsite role that will require some travel (minimal) to multiple site locations throughout the work week to support customers. Travel time is paid and mileage is reimbursed. No overnights.
FLSA Status:
Exempt
Essential Functions:
  • Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners.
  • Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners.
  • Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met.
  • Responsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents.
  • Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate.
  • A professional, business-focused attitude and courteous manner towards clients, partners, and peers.
  • Ability to work weekends and/or off hours as necessary to meet client's needs.
  • Attain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies.
  • Participate in regular staff meetings and communicate relevant information.
  • Provide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools.
  • Other duties as assigned.

Required Skills/Abilities/Competencies:
  • Excellent verbal and written communication skills.
  • Ethical and Critical Thinking.
  • Ability to troubleshoot PC hardware/software and printer problems.
  • Ability to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client's loyalty and trust.
  • Innovative, team-oriented problem solver.
  • Ability to work independently without direct supervision.
  • Ability to manage competing priorities in a fast-paced environment.
  • Ability to provide detailed and complete documentation related to performance of duties.
  • Ability to interact on a "face to face" basis with clients in a professional and courteous manner.
  • An aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
  • Experience with application troubleshooting experience in Microsoft products and tools.

Education and Experience:
  • A degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted.
  • Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
  • Experience with application troubleshooting experience in Microsoft products and tools.
  • Valid driver's license required.
  • Comp TIA A+ is preferred.
  • MCP certification desirable.
  • Server +preferred.
  • MCSA certification desirable.
  • Other vendor certifications highly desirable.
  • Individuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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