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Manager Apple Support Engineer Jobs in Georgia (NOW HIRING)

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Understanding of application support methodologies and incident management processes * Familiarity ...

Copan Diagnostics, Inc

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Field Support Engineer

Tucker, GA · On-site

$33 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adheres to the highest level of customer service while managing customer requests with diplomacy ... Engineering, or minimum 2-3 years of equivalent formal related training Comfortable working in ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

... ACH Engineer is a senior individual contributor role within the Payments Customer Support ... Actively participate in backlog management , prioritizing aged, complex, and highrisk cases.

Avispa Technology

Staff Operational Support Engineer

Atlanta, GA · On-site +1

$70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Staff Operational Support Engineer 37359129 * Hourly pay: $70/hr * Worksite: Leading audio, video ... Knowledge of incident management processes and experience participating in on-call support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

  • Medical

  • Retirement

  • PTO

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

  • Medical

  • Retirement

  • PTO

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

CorDx

IT Support Engineer

Alpharetta, GA

  • Medical

  • Retirement

  • PTO

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Monitise

Client Tech Support Engineer

Alpharetta, GA

As a Client Tech Support Engineer on the Merchant Support team you will serve as the L1/ first ... Knowledge Management * Document recurring issues and resolutions. * Update support procedures and ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... The position integrates endpoint management, cloud administration, networking, and security ...

APPLIED INFORMATION INC.

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Technical Sales Support Engineer

Alpharetta, GA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our Glance Smart City Supervisory SystemTM platform empowers cities to manage all their traffic and ... We are seeking a versatile and driven Technical Sales Support Engineer with a strong background ...

Solenis

Support Engineer - Dublin, Georgia

Dublin, GA · On-site

$93K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about ... SUMMARY We are seeking a Support Engineer to provide technical service and operational support for ...

JS Consulting

Integration Support Engineer

Atlanta, GA · On-site

$100K - $134K/yr

Job Title- Integration Support Engineer Project Location atlanta, GA 5 days onsite in a week ... Strong time management skills and a collaborative mindset. * Willingness to take ownership and make ...

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All JobsApple Support Engineer JobsManager Apple Support Engineer JobsManager Apple Support Engineer Jobs in Georgia

Manager Apple Support Engineer information

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

Manager Apple Support Engineer jobs near you

Staff Operational Support Engineer (L2)

Protingent

Atlanta, GA • On-site

Contractor

Medical, Retirement, PTO

Re-posted yesterday

Job description


Job Title: Staff Operational Support Engineer (L2)
Position Description: Protingent Staffing has an exciting contract Staff Operational Support Engineer (L2)with our client located in Atlanta, GA.
Job Description:
  • As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they are triaged by Level 1 support.
  • You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high impact live events.
  • This is a hands on, customer facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Job Responsibilities:
  • Incident & Operational Support:
    • Take ownership of escalated customer issues from Level 1 Support and drive them to resolution
    • Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services
    • Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations and emergency changes during live incidents when customer impact requires immediate action
    • Lead or actively contribute to live incident bridges involving customers, internal teams, and partners
    • Provide clear, timely communication during incidents, including status updates and customer-facing explanations
  • Infrastructure as Code & Production Operations:
    • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
    • Leverage tools and frameworks such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines
    • Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
    • Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
    • Validate and execute infrastructure or configuration changes through codified workflows
  • AI-Driven Operations & Automation:
    • Leverage AI tools and automation to enhance operational efficiency and incident response
    • Contribute to and use AI-assisted incident triage and classification, automated runbook execution, AI-based pattern detection across incidents, and intelligent alert correlation and noise reduction
    • Use AI to generate or improve incident communications, accelerate troubleshooting workflows, and identify recurring patterns and systemic issues
    • Drive adoption of automation-first and AI-augmented operational practices
  • Pre-Event Planning & Operational Readiness:
    • Participate in pre-event readiness planning for critical customer events
    • Validate system readiness through runbook checks, monitoring coverage validation, and risk identification and mitigation planning
    • Define and rehearse incident response strategies for high-risk scenarios
    • Collaborate with customers and internal teams to ensure smooth event execution
  • On-Call & 24/7 Operations:
    • Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
    • Ensure smooth handovers between shifts and regions
    • Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure
  • Root Cause & Continuous Improvement:
    • Perform or contribute to root cause analysis (RCA) for production incidents
    • Document findings, corrective actions, and preventive measures
    • Identify recurring issues and work with Engineering and Product teams to eliminate them permanently
    • Contribute to and improve runbooks, operational playbooks, and knowledge bases for all OptiView products (Player, ads, live and real time streaming)
  • Collaboration & Engineering Feedback Loop:
    • Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
    • Provide feedback on system observability, tooling gaps, and operational risks
    • Act as the operational voice during post-incident reviews.

Job Qualifications:
  • 5+ years of relevant experience in operational, support, or similar customer-facing roles
  • Proven ability to own complex problems end-to-end and operate with a high degree of autonomy
  • Strong experience supporting production video streaming platforms, OTT services, live systems
  • Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
  • Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
  • Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
  • Ability to correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end
  • Comfort performing controlled changes in production environments
  • Working knowledge of incident management and on-call operations
  • Proven ability to remain calm, structured, and decisive during high-pressure incidents
  • Strong sense of ownership and accountability for customer outcomes
  • Excellent written and verbal communication skills, including customer-facing communication during incidents.

Job Details:
  • Job Type: Contract
  • Pay Range: $65 - $72 an hour.
  • Location: Atlanta, GA (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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