Amazon's Hub Delivery program enables local businesses to serve their communities as package ... in/opt-out management, and CRM activity logging Build email-to-case integration routing partner ...
Amazon's Hub Delivery program enables local businesses to serve their communities as package ... in/opt-out management, and CRM activity logging Build email-to-case integration routing partner ...
Amazon's Hub Delivery program enables local businesses to serve their communities as package ... in/opt-out management, and CRM activity logging Build email-to-case integration routing partner ...
Amazon's Hub Delivery program enables local businesses to serve their communities as package ... in/opt-out management, and CRM activity logging Build email-to-case integration routing partner ...
System Development Engineer, Hub Tech Tooling
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Amazon's Hub Delivery program enables local businesses to serve their communities as package ... provisioning, opt-in/opt-out management, and CRM activity logging • Build email-to-case ...
System Development Engineer, Hub Tech Tooling
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Amazon's Hub Delivery program enables local businesses to serve their communities as package ... provisioning, opt-in/opt-out management, and CRM activity logging • Build email-to-case ...
Software Engineer
Plano, TX · On-site
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK). * Knowledge of API documentation ...
Software Engineer
Plano, TX · On-site
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK). * Knowledge of API documentation ...
Senior Software Engineer
Plano, TX · On-site
$117K - $154K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK) . * Knowledge of API documentation ...
Senior Software Engineer
Plano, TX · On-site
$117K - $154K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK) . * Knowledge of API documentation ...
Software Engineer
Plano, TX · On-site
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK). * Knowledge of API documentation ...
New
Software Engineer
Plano, TX · On-site
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK). * Knowledge of API documentation ...
New
Senior Software Engineer
Plano, TX · On-site
$117K - $155K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK) . * Knowledge of API documentation ...
New
Senior Software Engineer
Plano, TX · On-site
$117K - $155K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... Familiarity with Amazon Managed Streaming for Apache Kafka (MSK) . * Knowledge of API documentation ...
New
Technical Manager
Plano, TX · On-site
Medical
Retirement
PTO
... OPT, F-1 CPT, TN, 'job flexibility benefits' (also known as I-140 or Adjustment of Status ... Hands-on knowledge of ofKubernetes/ Amazon ECS, containerization, and deployment automation.
Technical Manager
Plano, TX · On-site
Medical
Retirement
PTO
... OPT, F-1 CPT, TN, 'job flexibility benefits' (also known as I-140 or Adjustment of Status ... Hands-on knowledge of ofKubernetes/ Amazon ECS, containerization, and deployment automation.
Onsite Inventory Control Manager
Fort Worth, TX · On-site
$80K - $100K/yr
... top Amazon growth partners in the country -- same leadership, same team, different side of the ... To opt out or to request more information, contact hiring@luminize.com. We will not retaliate ...
Quick apply
Onsite Inventory Control Manager
Fort Worth, TX · On-site
$80K - $100K/yr
... top Amazon growth partners in the country -- same leadership, same team, different side of the ... To opt out or to request more information, contact hiring@luminize.com. We will not retaliate ...
Onsite Inventory Control Manager
Fort Worth, TX · On-site
$80K - $100K/yr
Medical
PTO
... top Amazon growth partners in the country - same leadership, same team, different side of the ... If you opt out, your application will be reviewed manually by a member of our recruiting team. You ...
Onsite Inventory Control Manager
Fort Worth, TX · On-site
$80K - $100K/yr
Medical
PTO
... top Amazon growth partners in the country - same leadership, same team, different side of the ... If you opt out, your application will be reviewed manually by a member of our recruiting team. You ...
Industrial Engineer
Fort Worth, TX · On-site
$105K - $135K/yr
... growing Amazon operations in the country. We're looking for an Industrial Engineer to own the ... hiring managers, not by the technology alone. You have the right to opt out of the use of this ...
Quick apply
Industrial Engineer
Fort Worth, TX · On-site
$105K - $135K/yr
... growing Amazon operations in the country. We're looking for an Industrial Engineer to own the ... hiring managers, not by the technology alone. You have the right to opt out of the use of this ...
Industrial Engineer
Fort Worth, TX · On-site
$105K - $135K/yr
Medical
PTO
... growing Amazon operations in the country. We're looking for an Industrial Engineer to own the ... hiring managers, not by the technology alone. You have the right to opt out of the use of this ...
Industrial Engineer
Fort Worth, TX · On-site
$105K - $135K/yr
Medical
PTO
... growing Amazon operations in the country. We're looking for an Industrial Engineer to own the ... hiring managers, not by the technology alone. You have the right to opt out of the use of this ...
At least 4+ years of working on data management domain with big data, Oracle, SQL or other database ... No OPT-EAD & H1B Consultants please. * Please mention your Visa Status in your email or resume
At least 4+ years of working on data management domain with big data, Oracle, SQL or other database ... No OPT-EAD & H1B Consultants please. * Please mention your Visa Status in your email or resume
At least 4+ years of working on data management domain with big data, Oracle, SQL or other database ... No OPT-EAD , TN Visa & H1B Consultants please. * Please mention your Visa Status in your email or ...
At least 4+ years of working on data management domain with big data, Oracle, SQL or other database ... No OPT-EAD , TN Visa & H1B Consultants please. * Please mention your Visa Status in your email or ...
Android Developer
$52.50 - $69/hr
... OPT and EAD can apply Android Mobile Application Developer, responsible for developing next ... Managing App on Android platform . REQUIRED SKILLS: BS in IT/Computer related degree Software ...
Android Developer
$52.50 - $69/hr
... OPT and EAD can apply Android Mobile Application Developer, responsible for developing next ... Managing App on Android platform . REQUIRED SKILLS: BS in IT/Computer related degree Software ...
Android Developer
$52.50 - $69/hr
... OPT and EAD can apply Android Mobile Application Developer, responsible for developing next ... Managing App on Android platform . REQUIRED SKILLS: BS in IT/Computer related degree Software ...
Android Developer
$52.50 - $69/hr
... OPT and EAD can apply Android Mobile Application Developer, responsible for developing next ... Managing App on Android platform . REQUIRED SKILLS: BS in IT/Computer related degree Software ...
Senior DevOps Engineer - AWS
Plano, TX · On-site
$124K - $159K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... management, and container orchestration platforms such as Kubernetes, Amazon ECS, AWS Fargate ...
Senior DevOps Engineer - AWS
Plano, TX · On-site
$124K - $159K/yr
Medical
Retirement
PTO
... STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status ... management, and container orchestration platforms such as Kubernetes, Amazon ECS, AWS Fargate ...
Lead Platform Engineer
Plano, TX · On-site +1
$98K - $129K/yr
What You'll Do: * Deployment, management and maintenance of virtualization platform Amazon ... H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of ...
Lead Platform Engineer
Plano, TX · On-site +1
$98K - $129K/yr
What You'll Do: * Deployment, management and maintenance of virtualization platform Amazon ... H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of ...
Programmatic Media Group Manager
Irving, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... opt-in advertising experience. Responsibilities: * Strategic Leadership & Team Management: Lead ... Experience with Amazon and Yahoo DSPs is a nice to have. * Key Vendor Management & Partnerships:
Programmatic Media Group Manager
Irving, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... opt-in advertising experience. Responsibilities: * Strategic Leadership & Team Management: Lead ... Experience with Amazon and Yahoo DSPs is a nice to have. * Key Vendor Management & Partnerships:
Public Cloud & AWS
Plano, TX · On-site
$53.25 - $71.25/hr
Architecting and deploying Amazon Web Services (AWS) Cloud platform solutions that meet customer ... No OPT-EAD & H1-B for this position. * Please mention your Visa Status in your email or resume
Public Cloud & AWS
Plano, TX · On-site
$53.25 - $71.25/hr
Architecting and deploying Amazon Web Services (AWS) Cloud platform solutions that meet customer ... No OPT-EAD & H1-B for this position. * Please mention your Visa Status in your email or resume
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Full-time
Re-posted 20 days ago
Amazon rating
7.4
Based on 7,093 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon's Hub Delivery program enables local businesses to serve their communities as package delivery partners - and we're building the technology to scale it to 40,000+ partners worldwide. We're looking for a System Development Engineer to own our Amazon Connect contact center platform and its Salesforce integration from the ground up. This is a greenfield build: you'll design the architecture, build CI/CD pipelines, implement omnichannel routing (voice, SMS, email, chat), and operate the system in production.
If you want full ownership of a high-impact platform that directly transforms how thousands of partners communicate with Amazon, this is the role.
Key job responsibilities
Design and implement the Amazon Connect architecture supporting voice, SMS, email, and chat channels for a global partner base
Build and maintain CI/CD pipelines for deploying contact flows, Lambda functions, and infrastructure changes across dev/staging/production environments
Implement Salesforce CTI integration enabling click-to-call, automatic call logging, screen pops with partner information, and call recording storage
Configure intelligent contact routing based on partner attributes, agent availability, language preferences, and business rules
Set up 2-way SMS capabilities including number provisioning, opt-in/opt-out management, and CRM activity logging
Build email-to-case integration routing partner emails to Salesforce Cases with automatic assignment and SLA tracking
Implement self-service capabilities using Amazon Lex for common partner inquiries
Establish monitoring and alerting using CloudWatch, Connect metrics, and custom operational dashboards
Collaborate with adjacent teams building on the same platform to share patterns and establish reusable components
Own operational excellence: on-call rotation, runbooks, incident response, and capacity planning
Support multi-language and multi-region expansion
A day in the life
You'll start your day reviewing operational health dashboards for the Connect instance, then shift into building - whether that's writing CDK to deploy new contact flows, debugging a Lambda integration with Salesforce, or configuring routing rules for a new region launch. You'll collaborate with product managers defining partner communication requirements, work with field operations teams to understand their workflows, and partner with other engineering teams building on AWS Connect to share patterns. Some days you'll be deep in code; other days you'll be whiteboarding architecture for the next phase of the platform
About the team
Hub Tech Tooling builds and operates the technology platform powering Amazon's Hub Delivery program. We own CRM systems, AWS integrations, and communication infrastructure supporting partner operations across multiple countries. Our team operates at the intersection of cloud services and business applications - building systems that enable field teams to scale globally without linear headcount growth.
We value engineers who take ownership, move fast, and deliver complete solutions.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US