Job Summary:
Infosys is a global leader in driving digital transformation for financial institutions, specializing in advanced technologies like AI and cloud. As a Technology Consultant 2, you will contribute to requirements elicitation, facilitate software design discussions, and participate in coding and testing to ensure high-quality software solutions.
Responsibilities:
• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Qualifications:
Required:
• Experience in Atlassian Cloud administration: Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, Atlassian organization/site/user management.
• Jira/JSM/Confluence support experience across L1/L2/L3 with enterprise-scale user base and production support processes.
• Experience in Atlassian Forge development: Forge UI Kit, Custom UI, Forge Functions, Forge Storage APIs, Web Triggers, Custom Fields, security/permission models, deployment and maintenance.
• Experience building Jira Forge Apps and Confluence Forge Apps; ability to evaluate marketplace-ready/custom solutions.
• Atlassian integrations using REST APIs, webhooks, event-driven engineering; integration with MS Teams, ServiceNow, and enterprise applications.
• Plugin/app configuration and troubleshooting experience; ability to manage and optimize around 20+ Atlassian plugins.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Preferred:
• AWS exposure is good to have but not mandatory: CloudFront, CloudWatch, EC2, EBS, EFS, RDS, S3, SNS, SQS, VPC, ALB, IAM, Lambda, Route53, CloudFormation, Terraform, AWS CLI, DMS, Amazon Backup.
• Experience with JavaScript, JSON, XML, REST API, Postman, OAuth, SAML/SSO, MFA, logging and testing skills preferred
• Experience with AI observability, AI governance, privacy/security controls, and secure AI implementation patterns.
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.