Manager Ai Rater Jobs in Toronto, ON (NOW HIRING)

Overview

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services.

We are looking for an AI Product Owner to lead the evolution of our next-generation Retail Promotion & Intelligence platforms. 

This position is currently open and reflects a new position created to support organizational growth

The salary range for this position is $80,000 to $95,000 per year, commensurate with experience, education, and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

Responsibilities

When your actions lead to success:

Backlog Ownership - A Quarter of High-Quality Work, Always Ready

• Maintain a fully groomed, prioritized backlog 2 sprints ahead at all times
• Keep a healthy quarter-worth of decomposed, sprint-ready stories in the pipeline
• Prioritize every backlog item by ROI and business impact - no ambiguity in rank
• Ensure full traceability: user story feature business outcome
• Structure stories for scalability across banners and retail clients

Sprint Performance & KPI Management

• Define and track core scrum metrics every sprint:
• Sprint velocity - forecasted and actuals tracked across quarters
• Story completion rate - measured against committed scope
• Defect leakage - identified per sprint, trended over time
• Feature adoption - reported per release to leadership
• Run structured post-sprint reviews: value delivered, ROI achieved, blockers resolved
• Communicate clear, quantified sprint outcomes to VPs, SVPs, and business leaders

AI & Human-in-the-Loop Product Decisions

• Design and drive HITL workflows, balancing AI automation with human oversight
• Partner with Analytics teams to build dashboards tracking: cycle time reduction, error rates, campaign revenue uplift, and digital engagement
• Own ROI tracking per sprint and per feature release

Customer-Centric Discovery & Story Writing

• Lead customer discovery with merchandising, promo, and marketing teams at top North American retailers
• Translate client insights into crisp, outcome-driven user stories with clear acceptance criteria and definition of done
• Drive affinity mapping and problem decomposition sessions

Cross-Functional Leadership

• Bridge strategy and execution across Engineering, Data & Analytics, UX/UI, and business stakeholders
• Ensure development teams are continuously fed well-defined, high-quality stories at optimal capacity
• Act as the single point of accountability between product vision and sprint delivery

Qualifications

When your expertise drives us:

• 3-7 years in Product Ownership or Product Management
• Retail, eCommerce, Promotions, or MarTech platforms
• KPI definition and sprint-level ROI tracking
• Power BI, Tableau, or equivalent dashboards
• Deep Scrum/Kanban execution
• Affinity mapping and story decomposition
• Acceptance criteria and definition of done
• Sprint planning, grooming, and retrospectives
• Backlog management tools (Jira, Azure DevOps, etc.)
• Translate technical concepts into business language
• Strong stakeholder management and influence

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive-at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment-promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.

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Employment Type: FULL_TIME