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Management Training Programs Jobs in Reston, VA (NOW HIRING)

A1FED, Inc.

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Operational Training and Exercise Program Manager

Washington, DC · On-site

Develop, update, and maintain tracking documents and action item databases for operational training programs. * Complete assigned tasks within the Task Management System. * Provide administrative and ...

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Management Training Programs information

See Reston, VA salary details

$31.2K

$84.5K

$142.5K

How much do management training programs jobs pay per year?

As of Sep 13, 2026, the average yearly pay for management training programs in Reston, VA is $84,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $105,100.00 per year, depending on experience, location, and employer.

What is a management training program?

A Management Training Programs job is a structured development program designed to prepare individuals for leadership roles within a company. Participants gain hands-on experience in various departments, learning essential management skills such as leadership, decision-making, and problem-solving. These programs often combine formal training, mentorship, and real-world projects to accelerate career growth. Graduates of these programs typically move into supervisory or managerial positions within the organization.

What does a typical day look like for someone enrolled in a management training program?

A typical day for a participant in a Management Training Program often includes shadowing current managers, attending skills workshops, and working on cross-departmental projects. Trainees might rotate between different business units to gain hands-on experience in various operational areas, such as sales, customer service, or logistics. Daily tasks can involve problem-solving exercises, team meetings, and completing assignments that simulate real-world management challenges. This structure helps trainees build a broad understanding of the company and develop the leadership skills needed for advancement.

What are the key skills and qualifications needed to thrive in a management training program?

To thrive in a Management Training Program, candidates typically need a bachelor’s degree in business or a related field, strong analytical skills, and demonstrated leadership potential. Familiarity with data analysis software, Microsoft Office Suite, and internal management systems is often beneficial for tracking performance and completing assignments. Exceptional communication, adaptability, and problem-solving skills help participants stand out as they handle rotations and diverse team interactions. These competencies are crucial because successful trainees are prepared to transition smoothly into future management roles within the organization.

What cities near Reston, VA are hiring for Management Training Programs jobs?

Cities near Reston, VA with the most Management Training Programs job openings:

Management Training Programs jobs near you
Infographic showing various Management Training Programs job openings in Reston, VA as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $84,483 per year, or $40.6 per hour.

Service Quality and Training Manager

Washington, DC • On-site

Systems Integration, Inc.
See more jobs at Systems Integration, Inc.external

Other

Posted 2 days ago

New

Job description

Overview

Location: Washington DC metro area

Role: Quality and Training Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Quality & Training Manager who supports a government‑contracted call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver accurate, consistent, and policy‑compliant service. The manager also designs and delivers training programs, evaluates performance trends, and provides reporting and recommendations to leadership and government program officials.

Responsibilities

Quality Assurance

  • Oversee daily quality monitoring of calls and other work types to ensure accuracy, customer service excellence, and adherence to policies and procedures.
  • Analyze operational performance against company and government expectations to identify strengths and improvement areas.
  • Maintain systems for capturing, analyzing, and reporting quality metrics.
  • Serve as the primary point of contact for government program officials regarding quality performance.
  • Coordinate with cross‑functional teams to ensure consistent quality standards and reporting practices.
  • Recommend process improvements to enhance customer experience and service consistency.

Training & Development

  • Design, develop, and deliver training programs for all staff levels, including new‑hire and ongoing training.
  • Conduct needs assessments to identify training gaps and future development requirements.
  • Create training manuals, support materials, and tools.
  • Manage training logistics such as scheduling classes, maintaining supplies, and updating training records and materials libraries.
  • Conduct surveys and follow‑up evaluations to measure training effectiveness and identify additional needs.
  • Prepare formal reports and documentation related to training activities.
Qualifications
  • Experience in call center quality assurance and training management.
  • Strong understanding of customer service standards, performance metrics, and compliance requirements.
  • Ability to design and deliver effective training programs.
  • Strong analytical skills with the ability to interpret performance data and recommend improvements.
  • Excellent communication and documentation skills.
  • Experience supporting government contracts is preferred.
  • Bachelor\'s degree in Education, Communications, Business Administration, Organizational Development, or a related field.

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

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