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Major Incident Manager Remote Jobs (NOW HIRING)

ASM Research

Incident Manager, Sr

The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and ...

ASM Research

Incident Manager

Experience owning major incident management in a large enterprise or federal IT operations environment, including responsibility for major incident runbooks and coordination models. * Hands-on ...

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All JobsMajor Incident Manager Remote Jobs

Major Incident Manager Remote information

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$36.5K

$163.4K

$193.5K

How much do major incident manager remote jobs pay per year?

As of Jun 18, 2026, the average yearly pay for major incident manager remote in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does a Major Incident Manager working remotely effectively coordinate incident response across distributed teams?

As a remote Major Incident Manager, you will leverage digital communication tools such as incident management platforms, video calls, and messaging apps to quickly assemble and coordinate cross-functional response teams. Success in this environment depends on clear, timely communication, strong documentation skills, and the ability to maintain focus under pressure. You'll need to facilitate real-time collaboration among engineers, support teams, and stakeholders in different locations, ensuring everyone is aligned and informed throughout the incident lifecycle. Building rapport remotely and establishing clear escalation procedures are key to driving swift resolution and minimizing business impact.

What is the difference between Major Incident Manager Remote vs Incident Coordinator?

AspectMajor Incident Manager RemoteIncident Coordinator
CertificationsITIL, PMP (optional)ITIL, CompTIA, or similar
Work EnvironmentRemote, IT service management teamsRemote or on-site, IT or support teams
Industry UsageIT, telecom, large enterprisesIT, customer support, service desks
Search IntentUnderstanding roles in incident management, remote jobsEntry-level or support roles, incident handling

Major Incident Managers Remote focus on managing critical incidents remotely, often requiring strategic oversight and coordination. Incident Coordinators handle day-to-day incident tracking and resolution, sometimes in a more operational role. Both roles may require similar certifications but differ in scope and seniority.

What does a Major Incident Manager do when working remotely?

A Major Incident Manager working remotely is responsible for coordinating and managing the resolution of critical incidents that impact business operations, such as IT system outages or service disruptions. They act as the central point of contact, facilitating communication between technical teams, stakeholders, and customers to ensure incidents are resolved quickly and effectively. Remote Major Incident Managers use digital tools to monitor issues, lead virtual war rooms, document incident progress, and provide timely updates. Their primary goal is to minimize downtime and restore normal operations as swiftly as possible.

What are the key skills and qualifications needed to thrive as a Major Incident Manager (Remote), and why are they important?

To thrive as a Major Incident Manager (Remote), you typically need a background in IT service management, strong problem-solving skills, and experience with incident or crisis management. Familiarity with ITIL processes, ticketing systems like ServiceNow, and certifications such as ITIL Foundation are often required. Exceptional communication, leadership, and decision-making abilities are vital for coordinating teams and managing high-pressure situations remotely. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain stakeholder confidence.
Infographic showing various Major Incident Manager Remote job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Sr. Major Incident Coordinator

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

Posted 5 days ago

Job description

Sr. Major Incident Coordinator
Location: 100% Remote
Note: ITIL4 Certified, Skilled experience with the ServiceNow cloud
Project description
The Major Incident Manager is integral to our client's Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending on the situation.
Responsibilities:
  • Monitor/Respond to events that lead to a high priority Incident.
  • Analyze service/business impacts, document and leverage technology to issue all communications and provide stakeholder management.
  • Manage Bridge calls and facilitate technical troubleshooting efforts with engaging additional technical support as needed, including vendor support to drive to resolution as quickly as possible.
  • Forming action plans with roles and deadlines and ensuring these are completed.
  • Being accountable for resolving the outage via workaround or permanent fix.
  • Supporting and nurturing process improvements.
  • Continually maintaining and developing tools and resources to manage major incidents effectively.
  • Providing periodic major incident metrics reports, as needed.
  • Comfortable in 24/7 Environment and rotational shifts.

Skills Must have:
  • 7-11 years of Major Incident Management / Critical Incident Management experience.
  • Strong communication skills (written and verbal).
  • Ability to comprehend Technology related discussion on a restoration bridge.
  • Experience with ServiceNow/ITSM tools and relation to processes (Incident, Change, Problem, CMDB, etc.).
  • Bachelor's degree or equivalent work experience.
  • ITIL Certified.

Preferred Qualifications:
  • Good understanding of Enterprise monitoring.
  • Good understanding of Infrastructure, Cloud technologies or experience in Infrastructure/application support.
  • Self-starter with the ability to appropriately assess the need for independent decision making.
  • Excellent interpersonal, and organizational skills.
  • Experience with a passion for customers and a demonstrated focus on customer experience.
  • Commitment to drive to results in a challenging, fast paced environment.

Nice to have:
  • Excellent verbal and written communication skills.
  • Skilled experience with the ServiceNow cloud computing platform for IT Service Management.
  • Experience with the PagerDuty cloud computing SaaS incident response platform.
  • Minimum 3 years of experience coordinating and driving Major Incident restoration activities.
  • Ability to work rotating shifts and/or support on-call responsibilities in a 24/7/365 healthcare organization.

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