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Major Incident Manager Remote Jobs (NOW HIRING)

DocuSign

Sr. Incident Commander

Engage resources to resolve major incidents and minimize customer/business impact, managing ... Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to ...

Inficare Technologies

Change Manager

Change Manager Location : Dallas, TX (Remote role) Duration : 6+ Months Contract Key ... Lead major incident bridges, ensuring timely escalation, communication, and resource engagement.

ASM Research

Incident Response Coordinator

... management practice and Major Incident Process. The coordinator maintains complete, audit-ready documentation throughout the incident lifecycle and contributes to lessons-learned activities and ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr ... Incident Management * Major Incident Management * Change Management * Problem Management * Soft ...

Apex Informatics

ITSM Servicenow Lead

Ability to drive projects forward with limited oversight. * 5+ years of supporting IT operations in a large-scale environment. * 3+ years of Major Incident Management/leading Major Incident bridges ...

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Major Incident Manager Remote information

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$36.5K

$163.4K

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How much do major incident manager remote jobs pay per year?

As of Jun 19, 2026, the average yearly pay for major incident manager remote in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does a Major Incident Manager working remotely effectively coordinate incident response across distributed teams?

As a remote Major Incident Manager, you will leverage digital communication tools such as incident management platforms, video calls, and messaging apps to quickly assemble and coordinate cross-functional response teams. Success in this environment depends on clear, timely communication, strong documentation skills, and the ability to maintain focus under pressure. You'll need to facilitate real-time collaboration among engineers, support teams, and stakeholders in different locations, ensuring everyone is aligned and informed throughout the incident lifecycle. Building rapport remotely and establishing clear escalation procedures are key to driving swift resolution and minimizing business impact.

What is the difference between Major Incident Manager Remote vs Incident Coordinator?

AspectMajor Incident Manager RemoteIncident Coordinator
CertificationsITIL, PMP (optional)ITIL, CompTIA, or similar
Work EnvironmentRemote, IT service management teamsRemote or on-site, IT or support teams
Industry UsageIT, telecom, large enterprisesIT, customer support, service desks
Search IntentUnderstanding roles in incident management, remote jobsEntry-level or support roles, incident handling

Major Incident Managers Remote focus on managing critical incidents remotely, often requiring strategic oversight and coordination. Incident Coordinators handle day-to-day incident tracking and resolution, sometimes in a more operational role. Both roles may require similar certifications but differ in scope and seniority.

What does a Major Incident Manager do when working remotely?

A Major Incident Manager working remotely is responsible for coordinating and managing the resolution of critical incidents that impact business operations, such as IT system outages or service disruptions. They act as the central point of contact, facilitating communication between technical teams, stakeholders, and customers to ensure incidents are resolved quickly and effectively. Remote Major Incident Managers use digital tools to monitor issues, lead virtual war rooms, document incident progress, and provide timely updates. Their primary goal is to minimize downtime and restore normal operations as swiftly as possible.

What are the key skills and qualifications needed to thrive as a Major Incident Manager (Remote), and why are they important?

To thrive as a Major Incident Manager (Remote), you typically need a background in IT service management, strong problem-solving skills, and experience with incident or crisis management. Familiarity with ITIL processes, ticketing systems like ServiceNow, and certifications such as ITIL Foundation are often required. Exceptional communication, leadership, and decision-making abilities are vital for coordinating teams and managing high-pressure situations remotely. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain stakeholder confidence.
Infographic showing various Major Incident Manager Remote job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Technical Incident Manager

Technical Incident Manager

Keybank

Brooklyn, OH • Remote

$63K - $96K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

38th of 141 rated banks

Job description

Location:

4910 Tiedeman Road, Brooklyn Ohio

The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting KeyBank's enterprise systems. This role is responsible for monitoring and driving incident resolution efforts, facilitating communication among technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard shift ranging between 11:00 AM-9:00 PM EST.

Essential Functions
  • Identify and assess incidents and outages impacting KeyBank's operations.
  • Lead incident recovery efforts, coordinating cross-functional teams and vendors.
  • Facilitate technical crisis calls and ensure appropriate resources are engaged.
  • Provide accurate and timely communications to stakeholders and executive leadership.
  • Escalate critical issues and manage progress updates throughout resolution.
  • Lead post-mortem sessions and document incident restoration activities and timelines.
  • Ensure recovery documentation is accurate and tested for feasibility.
  • Drive continuous improvement initiatives to enhance system stability and client experience.
  • Identify gaps in recovery processes and collaborate with monitoring and detection teams.
  • Participate in incident management performance reviews and process evaluations.
  • Ensure adherence to ITSM processes and define/manage critical success metrics.
  • Support production readiness for critical projects, focusing on incident management.
Education
  • Bachelor's degree in a related business or science field, or equivalent work experience.
Work Experience
  • 3+ years of experience leading technical projects, incidents, or cross-functional initiatives.
  • Experience with distributed systems, networks, application development, and mainframe environments.
  • Familiarity with ITIL processes and incident management principles.
Certifications & Licenses
  • (Preferred) Certifications in ITIL, incident management, or related disciplines.
Skills
  • Strong investigative and problem-solving abilities.
  • Effective collaboration and team leadership across diverse technical domains.
  • Ability to manage multiple initiatives in high-stress environments.
  • Strong understanding of integrated technologies and business processes.
  • Excellent facilitation and communication skills, including conflict resolution.
  • Ability to assess risk, make informed decisions, and drive consensus.
  • High reliability, integrity, and commitment to continuous improvement.
  • Familiarity with compliance and regulatory standards (e.g., PCI-DSS, SOX, HIPAA).
  • (Preferred) 1+ years' experience with site reliability engineering

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/03/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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