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Major Incident Management Analyst Jobs (NOW HIRING)

McLane Company

Major Incident Commander

Temple, TX · Hybrid

As a Major Incident Commander II, you will drive resolution of high-severity incidents, restore ... management processes. * Conduct post-incident reviews, root cause analysis, and drive corrective ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Analyze incident trends to proactively reduce recurrence and improve system reliability Change ...

Citibank (Switzerland) AG

$150 - $200/hr

The Major Incident Management (IcM) team is a premier group of technology specialists responsible ... with Problem Management and Application Development teams to document root cause analysis (RCA ...

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How much do major incident management analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for major incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is a major incident management analyst?

A Major Incident Management Analyst is a professional responsible for coordinating and managing the response to major IT incidents that significantly impact business operations. They work to quickly restore services, minimize disruption, and communicate with stakeholders throughout the incident lifecycle. Their role includes identifying the root cause, ensuring proper documentation, and implementing preventative measures to avoid future incidents. They often collaborate with technical teams, management, and third-party vendors to resolve issues efficiently.

How does a major incident management analyst typically interact with technical teams during a critical incident?

A Major Incident Management Analyst acts as a central coordinator during high-impact incidents, collaborating closely with technical teams such as network engineers, application support, and infrastructure specialists. They facilitate communication between teams to ensure that everyone is aligned on incident status, root cause investigations, and recovery efforts. Their role often involves running incident bridges, documenting key actions, and escalating issues as needed to minimize downtime. Effective teamwork and rapid information sharing are essential to restore services quickly and prevent future incidents.

What are the key skills and qualifications needed to thrive as a major incident management analyst, and why are they important?

To thrive as a Major Incident Management Analyst, you need a solid understanding of IT service management frameworks (like ITIL), strong analytical skills, and experience in incident resolution processes. Familiarity with incident management tools such as ServiceNow, BMC Remedy, and relevant ITIL certifications are typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals excel in this role. These skills are crucial for minimizing service disruptions, ensuring timely resolution of major incidents, and maintaining organizational stability.

What is the difference between Major Incident Management Analyst vs Incident Coordinator?

AspectMajor Incident Management AnalystIncident Coordinator
CertificationsITIL, CompTIA, or similarITIL, CompTIA, or similar
Work EnvironmentIT service management, incident response teamsIT support, operations teams
Employer & IndustryTech companies, service providersIT departments, enterprise organizations

The Major Incident Management Analyst focuses on managing and resolving high-impact incidents, often involving critical systems, while the Incident Coordinator handles day-to-day incident response and communication. Both roles require similar certifications and work in IT service environments, but the analyst typically deals with more severe incidents requiring specialized analysis and escalation.

What cities are hiring for Major Incident Management Analyst jobs?

Cities with the most Major Incident Management Analyst job openings:

What states have the most Major Incident Management Analyst jobs?

States with the most job openings for Major Incident Management Analyst jobs include:

What are popular job titles related to Major Incident Management Analyst jobs?

For Major Incident Management Analyst jobs, the most frequently searched job titles are:

Major Incident Management Analyst jobs near you

Major Incident Manager

Des Moines, IA • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

$79K - $92K/yr

Full-time

Posted 7 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

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Cognizant is seeking an experienced Major Incident Manager (MIM) to lead the end-to-end management of critical production incidents across a large-scale Infrastructure Managed Services environment. This role is responsible for driving rapid service restoration, coordinating cross-functional technical teams, ensuring effective stakeholder communication, and maintaining SLA compliance during business-critical outages. The Major Incident Manager serves as the command center for high-priority incidents and plays a key role in continual service improvement and operational excellence.
Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future. This is a remote role.
Key Responsibilities
  • Manage the lifecycle of P1 and P2 incidents from identification through closure.
  • Lead incident bridge calls and coordinate technical teams during critical service disruptions.
  • Drive timely service restoration while ensuring SLA adherence.
  • Act as the primary point of contact for customers, stakeholders, leadership teams, and vendors during major incidents.
  • Provide regular status updates, incident notifications, and executive communications.
  • Monitor incident metrics, escalation paths, and governance compliance aligned with ITIL best practices.
  • Conduct Major Incident Reviews (MIRs) and facilitate Root Cause Analysis (RCA) activities.
  • Track corrective and preventive actions to closure and support Problem Management initiatives.
  • Analyze incident trends and recommend process, automation, monitoring, and service improvements.
  • Prepare and present operational reports covering SLA performance, MTTA, MTRS, incident volumes, repeat incidents, and service risks.

Required Qualifications
  • 5+ years of experience in IT Operations, Service Management, or Infrastructure Support.
  • Hands-on experience supporting Major Incident Management processes in enterprise environments.
  • Strong understanding of ITSM disciplines including Incident, Problem, Change, and Service Level Management.
  • Knowledge of enterprise infrastructure technologies including:
    • Windows and Linux Platforms
    • Cloud Services (AWS, Azure, GCP)
    • Network Infrastructure
    • Datacenter Operations
    • Storage, Backup, and Security Operations
    • End User Computing
  • Experience with ITSM and collaboration tools such as:
    • ServiceNow
    • Jira Service Management
    • Microsoft Teams
    • Monitoring & Observability Platforms
    • Power BI and Excel Reporting
Preferred Qualifications
  • ITIL Foundation or higher certification.
  • Experience supporting global operations and multi-vendor environments.
  • Proven ability to manage high-severity incidents within large managed services engagements.
  • Strong stakeholder management, crisis management, and executive communication skills.

The salary range for this role is between $79,000 and $92,000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/14/2026.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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