Mainframe Technical Service Manager Jobs (NOW HIRING)

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A senior individual of the highest technical skill and experience in a broad range of mainframe infrastructure software. Displaying a broad range of disciplines, environments, and best practices within the mainframe operations practice or, the individual may possess skills and highly technical experience in Broadcom Software mainframe products e.g. SYSVIEW, OPS/MVS, NetMaster, Mainframe Application Tuner, etc., that is, a specialist of the highest technical caliber. The senior consultant provides assistance and recommendations to management and clients on infrastructure topics pertaining to the architectural design and development of applied systems and software services. Additional capabilities such as REXX, COBOL, or HLASM coding to enhance further capabilities/exits of the Sr. consultant is a requirement for this position. Ability to travel to client sites is required for this position.

Key Responsibilites:

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom measured across five primary areas:

Customer Focus: Effectively and compellingly communicate Broadcom's key capabilities to address customer and partner needs

Financial Targets: Meet or exceed Broadcom's stated financial quotas and targets

Internal Business Processes: Demonstrate mastery with Broadcom's internal processes, systems and support structure

Professional Development: Demonstrate high-level proficiency and skill

Leadership, Teamwork and Planning:Collaborate with, and effectively run virtual team(s)

Customer Focus

• Assist the Broadcom Account Director, Solution Architect, and/or Partner Account Director in technically qualifying solutions and their benefits to customers and/or partners.
• Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
• Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
• Understand and act as a valued resource early and often within the customer's decision- making process (e.g.: during the idea or conceptual stages).
• Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
• Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
• Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
• Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.
• Foster and build relationships with customers and partners to develop references.
• Strive to constantly improve the quality of all customer interactions.

Primary Functions:

• Analyzes user and data requirements and provides related solution modeling and implementation.
• Reviews proposed solution plans for Broadcom Software infrastructure products and related actionable results.
• Evaluates solution design, upgrade, conversion from other infrastructure products and implementation approaches.
• Conducts hardware/software comparative evaluations as they relate to infrastructure solutions.
• Technical solution trouble shooter and post implementation support.
• Possess in principle, an understanding of the major subsystems such as JES, CICS, MQ series, DB2, IMS, and VSAM.
• Possess in principle, an understanding of the enterprise security managers such as ACF2, TSS, and RACF.
• Acts as consultant in studying and recommending actions on a wide variety of technical areas regarding infrastructure management, providing guidance to customer management and technical resources.
• Communicates current innovations and trends in infrastructure management solutions.
• Technical consultant and reference source.
• Ability to implement or upgrade a broad range of Broadcom Software infrastructure products such as SYSVIEW, OPS/MVS, NetMaster, Mainframe Application Tuner, Common Services, etc.
• Ability to script or code quick implementation to solve conversion from other products

Technical Skills:

• Understanding of mainframe infrastructure management concepts and practice
• Understanding and implementation of Broadcom Software mainframe products or similar.
• Proficient with REXX and/or HLASM programming languages
• 10+ years' experience with Broadcom Software mainframe products or similar
• 10+ years' experience with z/OS
• Familiarity with BMC, IBM, and Rocket mainframe products a plus
• Experience with z/VSE and z/VM a big plus but not required

Communication Skills:

Ability to listen to client requirements and organize them into a list of business needs and objectives

Ability to provide written communication back to the project manager and customer regarding build and integrate instructions, assigned task status, and ability to communicate through channels such as knowledge transfer instructions to run the solution after implementation is complete.

Ability to follow a communication plan established by the project manager

Ability to document clearly all the aspects listed above and ability to clearly communicate in writing project statuses, task status and communicate in writing build and integration result from implementations.

Ability to do technical presentations and product demonstrations internally and externally

Key Requirements:

Bachelors and 8+ years of related experience; at this level postgraduate coursework may be desirable or Masters degree and 6+ years of related experience

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is$100,000 - 160,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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