Mainframe Technical Service Manager Jobs (NOW HIRING)

A senior individual of the highest technical skill and experience in a broad range of mainframe infrastructure software. The role focuses on providing assistance and recommendations to management and clients on infrastructure topics related to architectural design and development of applied systems and software services. Additional capabilities such as REXX, COBOL, or HLASM coding are required. Ability to travel to client sites is required.

• Customer Focus: Effectively and compellingly communicate Broadcom's key capabilities to address customer and partner needs.
• Financial Targets: Meet or exceed Broadcom's stated financial quotas and targets.
• Internal Business Processes: Demonstrate mastery with Broadcom’s internal processes, systems and support structure.
• Professional Development: Demonstrate high-level proficiency and skill.
• Leadership, Teamwork and Planning: Collaborate with, and effectively run virtual team(s).
• Assist the Broadcom Account Director, Solution Architect, and/or Partner Account Director in technically qualifying solutions and their benefits to customers and/or partners.
• Work closely with the account team and the customer or partner to obtain a deep understanding of their technology needs or partner's offerings and architect a solution to meet them.
• Build relationships across customer or partner IT silos and offerings to understand, build, document and share knowledge of their infrastructure, challenges and potential technical impact of planned projects.
• Understand and act as a valued resource early and often within the customer's decision‑making process.
• Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
• Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
• Provide technical leadership and oversight during trials, proof‑of‑concepts, complex demos, etc., as warranted.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
• Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.
• Foster and build relationships with customers and partners to develop references.
• Strive to constantly improve the quality of all customer interactions.

• Analyze user and data requirements and provide related solution modeling and implementation.
• Review proposed solution plans for Broadcom Software infrastructure products and related actionable results.
• Evaluate solution design, upgrade, conversion from other infrastructure products and implementation approaches.
• Conduct hardware/software comparative evaluations as they relate to infrastructure solutions.
• Technical solution trouble shooter and post implementation support.
• Possess an understanding of the major subsystems such as JES, CICS, MQ series, DB2, IMS, and VSAM.
• Possess an understanding of the enterprise security managers such as ACF2, TSS, and RACF.
• Act as consultant in studying and recommending actions on a wide variety of technical areas regarding infrastructure management, providing guidance to customer management and technical resources.
• Communicate current innovations and trends in infrastructure management solutions.
• Technical consultant and reference source.
• Implement or upgrade a broad range of Broadcom Software infrastructure products such as SYSVIEW, OPS/MVS, NetMaster, Mainframe Application Tuner, Common Services, etc.
• Script or code quick implementation to solve conversion from other products.

• Understanding of mainframe infrastructure management concepts and practice.
• Understanding and implementation of Broadcom Software mainframe products or similar.
• Proficient with REXX and/or HLASM programming languages.
• 10+ years’ experience with Broadcom Software mainframe products or similar.
• 10+ years’ experience with z/OS.
• Familiarity with BMC, IBM, and Rocket mainframe products.
• Experience with z/VSE and z/VM (big plus but not required).

• Ability to listen to client requirements and organize them into a list of business needs and objectives.
• Ability to provide written communication back to the project manager and customer regarding build and integrate instructions, assigned task status, and to communicate through channels such as knowledge transfer instructions to run the solution after implementation is complete.
• Ability to follow a communication plan established by the project manager.
• Ability to document clearly all the aspects listed above and communicate in writing project statuses, task status and build and integration results from implementations.
• Ability to do technical presentations and product demonstrations internally and externally.

• Bachelor’s degree.
• 8+ years of related experience (postgraduate coursework may be desirable).
• Optional: Master’s degree with 6+ years of related experience.
• Ability to travel to client sites.
• Proficiency in REXX, COBOL, or HLASM coding.

The annual base salary range for this position is $100,000 - $160,000. This role is eligible for a discretionary annual bonus in accordance with relevant plan documents and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: medical, dental and vision plans, 401(K) participation with company matching, employee stock purchase program, employee assistance program, company‑paid holidays, paid sick leave and vacation time. The company follows all applicable laws for paid family leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.