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Mail Services Associate Jobs in Minnesota (NOW HIRING)

rockler

Customer Service Associate

Hamel, MN · On-site

$15.50 - $21.50/hr

... Service. major areas of accountability ... Processing orders via phone, mail, fax, email, or chat. * Overseeing the processing of orders ...

Rockler

Customer Service Associate

Hamel, MN · On-site

$15.50 - $21.50/hr

... service. Major Areas of Accountability ... Processing orders via phone, mail, fax, email, or chat. * Overseeing the processing of orders ...

Commitent

Senior Exchange Administrator

Virginia, MN · On-site

The messaging environment consists of Microsoft Exchange mail services (Client Access, Hub ... IAT III - (CASP+CE, CCNP Security, CISA, CISSP [Associate], GCED, GCIH, or CCSP) * 7 years related ...

Larkin Hoffman

Office Services Specialist

Minneapolis, MN · On-site

$43K - $45K/yr

Deliver interoffice mail, external mail, and requested office supplies within assigned department ... An Associate of Arts degree and one year of prior administrative experience will also be accepted.

Cyber Power Systems USA Inc

Office Administrator

Shakopee, MN · On-site

$19.25 - $26.50/hr

Coordinate office services including reception, visitor management, shared spaces, mail services ... Associate or bachelor's degree; or equivalent work experience * 3+ years of experience in office ...

Cyber Power Systems USA Inc

Office Administrator

Shakopee, MN · On-site

$19.25 - $26.50/hr

Coordinate office services including reception, visitor management, shared spaces, mail services ... Associate or bachelor's degree; or equivalent work experience * 3+ years of experience in office ...

Larkin Hoffman

Office Services Specialist

Bloomington, MN · On-site

$43K - $45K/yr

Deliver interoffice mail, external mail, and requested office supplies within assigned department ... An Associate of Arts degree and one year of prior administrative experience will also be accepted.

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All JobsMail Services Associate JobsMail Services Associate Jobs in Minnesota

Mail Services Associate information

What is a mail services associate?

Mail Services Associates are professionals responsible for processing, distributing, and managing incoming and outgoing mail within organizations. Their duties often include sorting mail, delivering packages, operating mailroom equipment, and maintaining accurate records of deliveries. They play a crucial role in ensuring that important documents and packages reach the right recipients efficiently and securely. Mail Services Associates may also handle shipping logistics and coordinate with postal and courier services. Their work is vital for maintaining smooth communication and workflow within a business.

What are the key skills and qualifications needed to thrive as a mail services associate?

To thrive as a Mail Services Associate, you need strong organizational skills, attention to detail, and the ability to manage time efficiently, often supported by a high school diploma or equivalent. Familiarity with mailroom equipment, package tracking software, and shipping systems like FedEx or UPS is typically required. Excellent communication, reliability, and customer service skills help you interact effectively with colleagues and clients. These abilities ensure accurate, timely mail distribution and a smooth workflow within organizations.

What are some typical challenges mail services associates face, and how can they be managed effectively?

Mail Services Associates often encounter challenges such as managing high volumes of mail during peak periods, ensuring timely delivery to various departments, and maintaining accuracy when sorting sensitive or confidential documents. Effective time management, attention to detail, and familiarity with internal mail routes are crucial for success in this role. Teamwork and clear communication with colleagues can also help resolve issues quickly and keep operations running smoothly.

What is the difference between Mail Services Associate vs Mail Clerk?

AspectMail Services AssociateMail Clerk
CredentialsHigh school diploma; some roles may require certifications in mail handlingHigh school diploma; on-the-job training often provided
Work EnvironmentOffice settings, mailrooms, distribution centersOffice buildings, mailrooms, shipping areas
Employer & IndustryCorporations, government agencies, educational institutionsSimilar industries, often overlapping roles
Job ResponsibilitiesSorting, distributing, and managing incoming/outgoing mailSorting, delivering, and processing mail and packages

Both roles involve handling mail, but Mail Services Associates often have broader responsibilities, including managing mail logistics and coordinating with multiple departments. Mail Clerks typically focus on sorting and delivering mail within a specific area. The roles are similar in work environment and required credentials, making them closely related in the mailroom and logistics industry.

Mail Services Associate jobs near you
Infographic showing various Mail Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Service Associate

Hamel, MN • On-site

rockler
Retail • 201 - 500 employees
Learn more about rocklerexternal

$15.50 - $21.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Full-time position Hours are Monday - Friday 9:30AM-6:00PMSummary of Position

The role of Customer Care Center Associate I involves the precise management of customer orders, inquiries, and concerns across multiple communication channels, including phone, mail, fax, email, and chat. This position is responsible for addressing customer inquiries, resolving complaints, and providing effective solutions, all while ensuring a high standard of customer

Service.

major areas of accountability
  • Processing orders via phone, mail, fax, email, or chat.
  • Overseeing the processing of orders received via telephone, email, postal mail, and facsimile, in addition to maintaining and updating customer account and order records as required.
  • Answering telephone calls in a professional and courteous manner, maintaining call control, and ensuring focus while multitasking to effectively process orders or requests. Efficiency and effectiveness are essential for managing incoming call volumes.
  • Creating new customer accounts, updating existing account information, and managing specialized accounts.
  • Engaging with customers on technical inquiries using available online resources; escalating complex queries to the product support department or Product Manager as required.
  • Demonstrating critical thinking skills to resolve customer inquiries with an emphasis on achieving One Call Resolution and making prompt decisions.
  • Addressing customer service complaints and inquiries via telephone or email by providing solutions that align with company policies and objectives, while clearly and professionally articulating the resolutions with proper grammar and punctuation.
  • Manage orders that contain backorders, discontinued merchandise, and declined payment transactions and correspond with the customer correctly.
  • Maintaining organization to achieve overall departmental objectives.
  • Exhibiting confidence in personal capabilities and belief in the company’s offerings.
  • Possessing a pleasant telephone demeanor and demonstrating strong customer empathy, while displaying poise, articulation, self-assurance, and approachability.
  • Acquiring knowledge and assistance with supplementary responsibilities, including providing support at the Front Desk, managing order holds, processing gift card activation.
  • Regular attendance is a fundamental requirement for this position, and all employees are expected to be present during their scheduled shifts
 requirements for position
  • Excellent customer service skills.    1 Year Customer Care Center experience desired.
  • Excellent key-boarding skills
  • Good communication skills
  • Woodworking knowledge a plus.
  • Ability to remain calm and courteous with customers and others in times of stress.
  • Ability to keep call focused while promoting specials and add-on products.
  • Able to successfully multi-task
  • Critical thinking skills

Apply