Receptionist
The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors, and other interested parties.
Essential duties and responsibilities include:
- Operating telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
- Greeting all visitors entering the facility and directing or escorting them to their destination.
- Assisting residents, family members, employees, and other visitors as needed.
- Performing general administrative tasks such as word processing and data entry.
- Maintaining security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
- Maintaining the general filing system and filing all correspondences appropriately.
- Receiving and sorting daily mail/delivery/couriers.
- Reporting any issues or concerns with residents to the Administrator.
- Other duties as assigned.
Qualifications include:
- Must possess, as a minimum, a high-school diploma or its equivalent.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to multi-task, prioritize, and work under pressure.
- Professional appearance and demeanor.
- Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.
Physical demands include:
- Must be able to move intermittently throughout the workday.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to cope with the mental and emotional stress of the position.
- Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
- Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.