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Requisition No: 880317 

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: OPS DISTRIBUTED COMPUTER SYST SPECIALIST - 77905074

 Pay Plan: Temp

Position Number: 77905074 

Salary:  $20.00 - $24.00/hour 

Posting Closing Date: 08/07/2026 

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FWC Office of Information Technology

OPS Distributed Computer Systems, 77905074

$20.00 - $25.00/Hour, up to 40 hours per week

921 N. Davis St., Building B

Jacksonville, FL

Office of Information Technology

OPS Distributed Computer Systems

Jacksonville, FL

Our organization:

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy. 

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people. 

Every organization has an identity that is forged not only by what it does, but by how it conducts itself.  The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com

Minimum Requirements:

• Experience in desktop support providing customer service, supporting Microsoft Windows and Office 365 products.
• Two years of work experience troubleshooting personal computer hardware and software.
• Scripting knowledge preferred.

Requirements:

This is a full-time (40 hours per week) Other Personal Services (OPS) position.  The hourly rate of pay is $20.00-$24.00.

Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday

This position requires up to 25% travel.

Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application.  Information should be provided regarding any gaps in employment.

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-base) in accordance with Chapter 435, Florida Statutes.

Duties and Responsibilities:

This is work providing technical assistance to computer system users.  Incumbent answer questions or resolve computer problems for clients in person, via telephone or from remote locations.  Incumbent may also assist in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems.  Incumbent is responsible for PCs across the state and will need to travel to various Commission locations to perform duties.

• Performs installation and repair of hardware, software, and peripheral equipment following design or installation specifications. 
• Responsible for keeping an inventory of computer equipment and software in assigned area. 
• Assists clients with procedures for surplus computer equipment. 
• Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues. 
• Process and track workload using the agency incident management tracking system.
• Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. 
• Enters commands and observes system functioning to verify correct operations and detect errors. 
• Prepares evaluations of software and hardware and submits recommendations to management for review. 
• May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
• Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance. 
• Works directly with hardware and software manufacturers to resolve major problems. 
• May develop training materials and procedures and conduct training programs.
• Prepares administrative and purchasing reports as required.
• Reports day-to-day activities to supervisor(s) as required.
• Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars.   
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of the following operating systems, Windows 11;
• Knowledge of Office Productivity Software, Microsoft Office 365, Adobe Reader and Acrobat, and various client VPN software;
• Knowledge of Microsoft's Active Directory and skills with user accounts in AD;
• Knowledge and skills assisting remote mobile users;
• Knowledge and skills with desktop and/or network security;
• Knowledge and skills troubleshooting hardware and software, TCP/IP and printer configuration;
• Knowledge and skills assisting users with data integrity;
• Ability to provide good communication skills.

Why should I apply?

The Benefits of Working for the State of Florida:
*Eligible OPS positions and qualifying applicants may enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. .

• Health Premiums $25.00- Single / $90.00- Family Biweekly
• Low Cost $25,000 Life Insurance
• OPS FICA Alternative Retirement Plan
• On the Job Trainings
• Family and Medical Leave Act (FMLA)

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.