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Boston Retail Solitions - Job Description 

Title: Assistant General Manager

Reports to: General Manager

Location: Vero Beach, FL

POSITION DESCRIPTION: 

The Assistant General Manager (AGM) supports the General Manager in overseeing the day-to-day operations of the service center, ensuring projects are completed safely, on time, and to the highest quality standards. This role bridges field and office operations—overseeing installation teams, supporting project managers, and managing shop readiness to ensure smooth execution of client projects. The AGM introduces broader management responsibilities including staff development, scheduling oversight, financial accountability, and client relationship support. This position requires strong leadership, operational awareness, and the ability to step into the role of General Manager when needed.

POSITION ACCOUNTABILITIES:

• Service Center Metric Performance

KEY RESPONSIBILITIES

• Support the General Manager in overall service center operations, including both field and office functions.

• Assist with scheduling, resource allocation, and project planning to ensure alignment with business goals.

• Monitor job performance metrics, safety compliance, and quality standards; implement corrective action when needed.

• Serve as an escalation point for Senior Leads, Leads, and Project Managers on jobsite or operational challenges.

• Support GM in managing branch financials including labor costs, revenue, margins, and forecasting.

• Participate in client meetings, walkthroughs, and issue resolution to maintain high levels of customer satisfaction.

• Oversee shop readiness including inventory control, tool maintenance, and vehicle management.

• Mentor and coach Leads, Senior Leads, and Project Coordinators to build strong future leadership within the service center.

• Assist with employee training efforts on process, safety, and leadership development.

• Ensure compliance with Boston Retail Solutions SOPs, safety protocols, and operational standards.

• Uphold and model company core values in all internal and external interactions.

• Step in to represent or assume GM responsibilities in their absence.

• Travel to job sites or other service centers as needed for oversight, support, and training.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises field leadership (Senior Leads, Leads) and office support staff (Coordinators, Project Managers, and shop personnel as assigned).

• Provides daily guidance, coaching, and performance feedback to both field and office personnel.

• Assists the General Manager with hiring decisions, performance reviews, and disciplinary actions.

• Ensures all personnel follow safety procedures, company policies, and operational expectations.

• Acts as a role model by demonstrating leadership, professionalism, and a solutions-oriented mindset.

 EXPERIENCE, EDUCATION,  AND SKILLS: 

• 5+ years of experience in construction, project management, or operations leadership roles.

• 2+ years in a supervisory or management role overseeing both people and projects.

• Strong understanding of Boston Retail Solutions operations, workflows, and safety standards.

• Proven ability to manage budgets, financial metrics, and business performance indicators.

• Excellent communication, leadership, and conflict-resolution skills.

• Demonstrated ability to coach, mentor, and develop team members.

• Strong organizational and time management skills, able to balance multiple priorities.

• Capable of making sound decisions under pressure with limited supervision.

OTHER QUALIFICATIONS:

• Must hold a valid driver’s license with a clean driving record for the past 5 years.

• Must obtain and maintain a DOT Medical Certification.

• OSHA 30 Certification preferred (or ability to obtain).

• Travel: Occasional travel required, which may include overnight and multi-state trips.

• Hours of Work: Full-time, non-exempt role requiring flexibility; includes nights, weekends, and extended hours as needed.

• Work Environment: Combination of office, shop, job sites, and time on the road. May be exposed to noise, equipment, and varying environmental conditions.

• Physical Requirements: Ability to stand, walk, bend, sit, and occasionally lift or carry up to 50 lbs. Must be able to drive long distances, climb ladders, and work at heights when required.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Please Note: This position has been designated as safety-sensitive because its duties involve responsibilities where impairment from drugs or alcohol could reasonably result in a significant risk of harm to the employee, coworkers, customers, or the public. Duties may include operating commercial motor vehicles, heavy equipment, machinery, or performing other tasks in which impairment presents an unacceptable safety risk. Employees in this position are subject to pre-employment and other drug/alcohol testing conducted in accordance with applicable federal and state law.

Employees are eligible for:

• Numerous insurance options, including Health, Dental and Vision Coverage
• Matching 401k plan
• Paid Time Off and Paid Holidays
• Employee Stock Ownership Plan (ESOP)

We are proud to be an Employee-Owned Company