Machine Assistant Jobs in Laguna, NM (NOW HIRING)

JOB DESCRIPTION

Position Title:                         Slot Host                                                          

Department:                           Dancing Eagle Casino Slots                                                                  

Employment Classification:  Non-Exempt

Position Summary/General Description:

A Slot Host monitors/observes all activity within assigned area, offering assistance and instructions on machine function payouts while ensuring guests have a favorable gaming and entertainment experience.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

 Essential Duties & Responsibilities:   

• Adhere to Slot Department Policy, Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, and federal/state regulations.
• Maintain and manage sensitive keys and “pouch pay” currency bank (e.g. issue, count, verify, sign for banks issued and balance bank) in order to protect company assets, pay hand-pay jackpots, exchange currency to currency and provide assistance to guests. 
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). 
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform job duties with minimum supervision and cooperation with management directives.
• Maintain records (e.g., progressive, Multiple Transaction Log (MTL), override and taxable logs).
• Assist in the resolution of guest complaints/situations (e.g., seek out information to solve problems and make decisions confidently and accurately, exercise tact, courtesy, and initiative) in a calm, professional and prudent manner through interaction on the casino floor.
• Maintain radio contact with slot personnel, security and surveillance personnel as assigned. Speak accurately and clearly, understand radio transmissions and operate assigned equipment.
• Perform moderately complex arithmetic calculations.
• Maintain knowledge of the various types of slot machines. Identify major malfunctions and correct minor machine malfunctions (e.g., ticket printer jams, bill validator jams, etc.).
• Complete required paperwork neatly and accurately, and reset slot machines after hand pay jackpot payoffs, under supervision of a supervisor.
• Maintain cleanliness of casino floor (e.g. keep chairs pushed in, dispose of cups and any other light cleaning responsibilities) to promote a positive player environment.
• Circulate casino floor to ensure slot machine lights and guests are attended to in a timely manner. Notify slot supervisors, shift managers, or slot technicians of customer needs and requests; follow up to ensure positive customer relations. 
• Assist in maintaining casino floor security by notifying management of any suspicious activity.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Develop a thorough knowledge of services, amenities, surroundings (e.g., RV Park, restaurants, retail stores, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. 
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience: 

Licensing & Certification: 

Computer Equipment, Software, Machinery: 

• 2-way communication radio.

 Essential Physical Requirements: 

Essential Mental Demands: 

Supervisory Responsibilities: 

 Work Environment (inside/outside): 

Other Requirements: 

• Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.