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Mac Help Desk Jobs in Rochester Hills, MI (NOW HIRING)

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI

$19.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Randstad Digital

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This includes, but is not limited to, Windows, Apple Mac, WAN, LAN, telecom, IT Service Desk ... Years of Related Experience (Min.): 7+ years of IT Helpdesk Support, and practical experience on ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in Rochester Hills, MI

Mac Help Desk information

See Rochester Hills, MI salary details

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How much do mac help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for mac help desk in Rochester Hills, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand due to ongoing reliance on Apple products in businesses and personal use. These roles often require technical skills, customer service abilities, and familiarity with macOS and related hardware, making them a stable career option in IT support.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What job categories do people searching Mac Help Desk jobs in Rochester Hills, MI look for?

The top searched job categories for Mac Help Desk jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Mac Help Desk jobs?

Cities near Rochester Hills, MI with the most Mac Help Desk job openings:

Mac Help Desk jobs near you

Deskside Technician II

Stefanini Group

Auburn Hills, MI • On-site

$19.25 - $24.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Job Requirements
Details:
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

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Pay Range:
Based on Experience

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