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MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora- eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements - not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.
The Spare Parts Salesperson provides technical parts support for Maag Gala Underwater Pelletizing Systems. In this customer-facing role, you will identify and process spare parts, service, and warranty orders while generating quotes for new and existing systems. You will also document customer complaints, collaborate with the service department to minimize customer downtime, and champion continuous improvement initiatives.
Position description - Tasks, responsibilities, competencies

• Process domestic and international spare parts and warranty orders, ensuring all data is accurately entered into the system.
• Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
• Act as a first-line contact for customer inquiries, routing complex technical questions to the appropriate department while handling customer part requests.
• Issue return authorizations based on established guidelines and track the physical return of parts to ensure the process is completed.
• Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
• Maintain up-to-date filing and documentation; research equipment history for upgrade/change-out requests.
• Other tasks as assigned by manager.

Core Competencies

• A willingness to learn how to read basic equipment manuals and identify parts.
• High accuracy in data entry and documentation to prevent shipping or billing errors.
• A polite, professional phone and email presence with a drive to help solve customer problems.
• Ability to quickly learn company-specific software (ERP/CRM) and internal workflows.
• Proficiency in calculating simple margins, discounts, and totals for quotes.
• A "team player" attitude; comfortable working across departments to gather information.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, material and environment actively.
The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects current status, right to make changes reserved.
Work Environment

• Work in this position is primarily in an office but may require spending time in a factory environment. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the factory environment can be loud and PPE will be required.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is required to communicate through talking and hearing and requires frequent interaction with teammates and customers.
• The position is primarily sedentary; the employee is frequently required to sit for extended periods and maintain focus on a computer screen.

Job Specification
Education (area of studies, Management, IT etc.)
Mandatory

• High School diploma or equivalent education

Desirable
Professional experience
Mandatory
Desirable

• Minimum 1 year of experience in a customer service role
• Familiar with large rotating equipment
• Efficient in Word / Excel

Interpersonal skills and behavioral competencies
Mandatory

• Clearly and concisely conveys technical information across both verbal and written channels, ensuring clarity for diverse global audiences.
• Manages a high-volume workload with attention to details; prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Acts as a self-starter who identifies potential bottlenecks or errors before they occur and implements solutions independently to keep workflows moving.
• Operates with a strong work ethic and team-first mentality, sharing knowledge and supporting colleagues to achieve collective goals.
• Demonstrates a genuine commitment to the customer experience by responding with urgency, empathy, and a solutions-first approach to every inquiry.

Desirable
Dover Competencies
Dover Competencies:
Attract, Develop and Retain Talent
Builds and Manages Collaborative Relationships
Change Leadership
Customer Impact
Motivates and Inspires
Results driven
Self Awareness and Personal Development
Strategic Mindset
Strong Business Acumen and Sound Judgment
Winning the right way
Language skills
English 100%
Schedule: 1 Monday to Friday
Travel frequency in %
0%
MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora- eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements - not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.
Maag Gala Industries, Inc. (Gala) is an international manufacturer of pelletizing systems, centrifugal pellet dryers and accessory equipment.
The foundation of our success is found in Maag's core values:
• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• High Ethical Standards, Openness, and Trust
• Expectation for Results
• Respect and Value People
This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact maag.americas.hr@maag.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.