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General information SOLUTION EXPERT FOR SPECIFIC CLIENTS (EDI) M/F General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.

AGL is also present in Haiti and Timor. Are you looking for a rewarding experience in an international environment. Do you want to make an impact in a company that puts Africa at the heart of its project.

Join AGL, the leading multimodal logistics operator on the African continent. Job description Job Title INFORMATION SYSTEMS OPERATION SOLUTION EXPERT FOR SPECIFIC CLIENTS (EDI) M/F Contract Type PERMANENT Job Location East Africa, Rwanda, Working Hours Full time Mission Description COMPANY OVERVIEW: Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees.

We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools.

As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Building on this success, a second Innovation Center will soon open in Kigali, aiming to become a hub for open innovation in East Africa, stimulating creativity, accelerating projects and strengthening regional synergies. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS as its dedicated MIS/IT department, is entering a strategic growth phase.

To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission.

Join KSSC and be part of the team shaping the future of logistics in Africa. KEY SKILLS REQUIRED: Data-centric approach: ability to model, map and rationalize data exchanges to guarantee the coherence and efficiency of the information system and EDI. Ability to integrate complex operational issues.

Excellent understanding of business processes as a whole, with the ability to decipher the associated technical impacts (information flows, systems, IS constraints). Drafting of functional specifications adapted to technical and business audiences. Coordination of cross-functional teams, planning, quality and deadline monitoring.

Functional Testing & Validation Run, maintenance and continuous improvement monitoring Documentation and monitoring of repositories (flows, formats, procedures, guides, etc.). Mastery of collaborative tools and projects: Confluence, SharePoint, Teams, Jira, Trello... BEHAVORIAL SKILLS REQUIRED: - Communication skills and facilitator posture - Rigour, organization and prioritization

Profile Within AGL's IT department, attached to the Freight Forwarding & Transit department, you will work as an Expert Solution "Specific Customers", particularly on EDI flows. The company addresses certain so-called "specific" customers requiring precise technical and operational integration processes. In particular, it develops and maintains tailor-made EDI flows for these specific customers to automate the exchange of key information.

These flows meet specific needs in terms of traceability, operational monitoring and management. The Expert Solution for Specific Clients (EDI) collects and formalizes customer needs, manages the implementation and monitoring of operational and technical processes and EDI flows, guaranteeing their performance and continuous improvement. He ensures the coordination between technical teams, business lines and customers, in a multi-stakeholder environment.

1. Functional framing - Collect and analyze customer and business needs. - Evaluate the specific operational and technical contexts as a whole.

- Audit the technical scope and existing data exchanges. - Lead functional workshops to clarify requirements and constraints. - Define exchange scenarios (formats, frequencies, business rules).

- Write and validate functional specifications. - Identify operational and technical impacts. - Maintain traceability and evolution of specific customers and EDI flows.

2. Implementation of specific processes and EDI flows - Support the definition and implementation of specific technical and operational processes. - Plan and coordinate projects (quotes, resources, planning, budget).

- Organize development with technical teams and service providers. - Manage functional tests, identify and resolve anomalies. - Supervise the deployment and support users through training and support.

3. Run Tracking - Provide functional support on complex EDI incidents and requests, carry out business analysis of deviations. - Monitor compliance with SLAs, monitor and manage quality and user satisfaction.

- Coordinate the deployment of minor changes, ensure their documentation and knowledge management. - Ensure clear communication on incidents and developments and their operational and technical impacts. - Monitor key indicators and ensure Run reporting 4.

Customer-specific processes and comitology and EDI - Respect the established processes and templates for the management of specific customer needs and associated projects and participate in their - continuous improvement. - Assist and participate in the facilitation of monitoring committees and reporting on the Build and Run activities of specific customers. - Actively participate in updating repositories and documentation.

5. Partner logistics services interface - Ensure the integration and functional monitoring of the partner EDI interface. - Manage incidents.