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Macy Store Jobs (NOW HIRING)

Macy's

Order Picker, Chicago - Full Time

Minooka, IL

$19.70 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Online sales are booming at Macy's. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer ...

Macy's

Customer Care Champion, Minooka - Full Time

Minooka, IL

$18.98 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Online sales are booming at Macy's. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer ...

Macy's

Maintenance Mechanic III, Minooka - Full Time

Minooka, IL

$38.67 - $43.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Online sales are booming at Macy's. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer ...

Macy's

Maintenance Engineer, Secaucus - Full Time

Secaucus, NJ

$48.46 - $60.15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Online sales are booming at Macy's. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer ...

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MACY Store information

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How much do macy store jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for macy store in the United States is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $14.90 per hour, depending on experience, location, and employer.

What is a Macy's store associate?

A Macy's Store Associate is a retail employee responsible for assisting customers, maintaining merchandise displays, processing sales transactions, and providing excellent customer service within Macy's department stores. They help shoppers find products, answer questions, and ensure that the store environment is clean and organized. Store Associates often work in specific departments, such as clothing, cosmetics, or home goods, and may also help with inventory and restocking. Their role is essential in creating a positive shopping experience for Macy's customers.

What are the key skills and qualifications needed to thrive as a Macy's store associate?

To thrive as a Macy's Store Associate, you need strong customer service skills, sales ability, and basic retail knowledge, usually supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and store communication platforms is typically required. Outstanding interpersonal skills, teamwork, and problem-solving abilities help associates engage customers and collaborate effectively. These skills and qualities are essential for delivering excellent shopping experiences, driving sales, and maintaining efficient store operations.

What are some common challenges employees face when working at a Macy's store, and how can they be overcome?

Employees at Macy's stores often face challenges such as managing high customer volumes during peak shopping seasons, adapting to frequent sales promotions, and maintaining excellent customer service standards in a fast-paced environment. To overcome these challenges, it's important to stay organized, communicate effectively with team members, and be proactive in learning about current promotions and store policies. Participating in team meetings and seeking support from supervisors can also help employees stay informed and confident in their roles.

What is the difference between Macy Store vs Macy Retail Associate?

AspectMacy StoreMacy Retail Associate
Role FocusOversees store operations, manages staff, and ensures sales targets are metAssists customers, stocks shelves, and processes transactions
Required SkillsLeadership, inventory management, customer serviceCustomer service, communication, sales skills
Work EnvironmentIn-store, managerial settingIn-store, frontline retail
Common CertificationsNone required, but retail management experience preferred

In summary, Macy Store roles typically involve managerial responsibilities and overseeing store operations, while Macy Retail Associate positions focus on customer service and sales support. Both roles are essential in the retail environment but differ in scope and responsibilities.

What cities are hiring for Macy Store jobs?

Cities with the most Macy Store job openings:

What are the most commonly searched types of Macy Store jobs?

The most popular types of Macy Store jobs are:

MACY Store jobs near you
Infographic showing various Macy Store job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 35% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Customer Care Champion, Minooka - Full Time

Macy's

Minooka, IL • On-site

$18.98 - $29/hr

Full-time

Re-posted 10 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 859 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description


About
Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value, and high-quality products. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation.
Online sales are booming at Macy's. Our Distribution Center teams are key to our success in the modern retail landscape. They make sure that products arrive at our stores - and each customer's doorstep - on time, in perfect condition. Behind the scenes, a lot goes into getting products to customers. When a shopper makes an online purchase, we plan, prep, and package the merchandise to get it delivered as quickly and efficiently as possible - across the country and around the world. It takes a lot of smart people working together to make that happen, and so there are many roles you can play, including (but not limited to): material handlers, equipment drivers, inventory control, packers, quality assurance, safety specialists, asset protection, and many more. Whatever role you play - we value you as a colleague. Choose the challenge that's right for you!
Job Overview
Responsible for championing all customer related issues both pro-actively and reactively to ensure customer expectations are met and exceeded. This individual will have the responsibility to make on the spot decisions both financial and operational to immediately resolve a customer need. This individual will also serve as the liaison between FBCS/MCCS and their location, including the location's Hubs
Essential Functions
  • Primary contact for FBCS/MCCS on resolution of escalated customer concerns to ensure a high level of customer service.
  • Increase customer satisfaction through collaboration with FBCS/MCCS and reach an effective resolution.
  • Ensure all Customer concerns are completed to customer's satisfaction, including exchanges.
  • Follow through on all unresolved customer issues until they are satisfied.
  • Own VIC Process which includes daily follow-up on outbound VIC merchandise and ensure quality through multiple visual inspections throughout day; inspections are inclusive of Hub deliveries.
  • Resolve and clearly document all open issues and timely resolution.
  • Maintain and work Customer follow up queue daily to ensure timely resolution on all issues.
  • Own follow up and resolution on all methods of customer communication including Presidential alerts, TL emails, Backline emails, Medallia comments.
  • Partner with respective Macy's or Bloomingdale Division/Stores to resolve customer concerns, if necessary.
  • Use good judgment to escalate customer issues immediately and to the highest level needed, when necessary.
  • Partner with Delivery Team to resolve Q-Fails, review issues, contact customers, and reschedule delivery.
  • Inspect all open customer service issues or returned/refused VIC items in returns area and follow up with customers.
  • Any other responsibilities management deems essential.

Qualifications and Competencies
  • Associate's Degree and 3-5 years direct experience required.
  • Prior Furniture and Bedding experience.
  • Exemplary customer service skills to include:
    • Handling potentially upset/displeased customers.
    • Ability to maintain confidentiality.
  • Must possess excellent written and verbal communication and telephone skills.
  • Must possess excellent organizational and follow up skills and be detail oriented.
  • Analytical and Problem solving Skills.
  • Ability to add, subtract, divide and multiply in all units of measure, using whole numbers, decimals and fractions.
  • Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Resourceful self-starter, works well independently as well as part of a team.
  • Must be proficient in the use of computers and handheld technology.
  • PC skills desired; Macy's Systems Knowledge, Word, Excel, Outlook.
  • Ability to work a flexible schedule, including day, evening, weekends, and/or holidays.

Essential Physical Requirements
  • Position requires prolonged periods of standing/walking around store or department.
  • Environment where noise level is generally moderately high and temperatures fluctuate seasonally.
  • Subject to some extremes in temperature.
  • Appropriate attire required; safe sturdy shoes that cover the entire foot, no loose, flowing clothing (that may get caught in conveyors). Other clothing restrictions may apply.
  • May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision.
  • Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
  • Frequently lift/move up to 50lbs.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:
Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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