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M&S Transit Jobs (NOW HIRING)

STV

Structural Group Leader

Chicago, IL · On-site

$179K - $204K/yr

S. in Civil or Structural Engineering, M.S. preferred. * Licensure: Active Illinois Structural ... Transit and Parking where applicable) Disability insurance Life Insurance and Accidental Death ...

STV Incorporated

Structural Group Leader

Chicago, IL · On-site

$179K - $204K/yr

... transit structures projects. You will act as a liaison with key clients like IDOT, CDOT, Metra, and ... S. in Civil or Structural Engineering, M.S. preferred. * Licensure: Active Illinois Structural ...

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All JobsM&S Transit Jobs

M S Transit information

See salary details

$12

$18

$24

How much do m&s transit jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for m&s transit in the United States is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between M&S Transit vs Bus Driver?

AspectM&S TransitBus Driver
Required CertificationsCommercial Driver's License (CDL), passenger endorsementCommercial Driver's License (CDL), passenger endorsement
Work EnvironmentPublic transit vehicles, urban and suburban routesPublic transit buses, urban and suburban routes
Employer & IndustryTransit agencies, government transportation servicesTransit agencies, private or public transportation companies

Both M&S Transit and Bus Drivers require similar certifications, primarily a CDL with passenger endorsement. They work in comparable environments, operating buses on urban or suburban routes. The main difference lies in the job titles used by employers; M&S Transit may refer to a specific role within transit agencies, while Bus Driver is a more general term. Overall, they share similar responsibilities and qualifications, making them closely related roles in the public transportation industry.

What are some common challenges faced by M&S Transit professionals, and how can they be effectively managed?

M&S Transit professionals often encounter challenges such as coordinating complex transportation schedules, ensuring timely delivery of goods, and adapting to unexpected disruptions (like weather or vehicle issues). Effective management involves strong organizational skills, clear communication with team members and drivers, and staying updated with real-time tracking technologies. Building strong relationships with both internal teams and external partners is crucial for resolving issues quickly and maintaining efficient transit operations.

What are the key skills and qualifications needed to thrive as an M&S Transit Operator, and why are they important?

To thrive as an M&S Transit Operator, you typically need a valid commercial driver's license (CDL), a clean driving record, and knowledge of transit routes and safety regulations. Familiarity with GPS navigation systems, fare collection equipment, and scheduling software is also important. Outstanding customer service, problem-solving abilities, and strong communication skills help operators manage passenger interactions and unexpected situations. These skills ensure safe, efficient, and customer-focused transit operations, which are vital for public satisfaction and operational reliability.

What are M&S Transit jobs?

M&S Transit jobs typically refer to positions within the transportation and logistics sector, focusing on moving goods or passengers efficiently and safely. These roles can include drivers, dispatchers, logistics coordinators, maintenance staff, and customer service representatives. Employees in M&S Transit ensure that transit operations run smoothly, schedules are maintained, and regulations are followed. The work environment can vary from offices to warehouses to being on the road, depending on the specific role.
More about M S Transit jobs
What job categories do people searching M&S Transit jobs look for? The top searched job categories for M&S Transit jobs are:
M S Transit jobs near you
Infographic showing various M&S Transit job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, and 88% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,487 per year, or $18.5 per hour.
Manager, IT Operations Analytics Problem Management

Manager, IT Operations Analytics Problem Management

Metropolitan Transportation Authority

New York, NY • On-site

$146K - $172K/yr

Full-time

Posted 17 hours ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

39th of 76 rated public transport

Job description

Job ID: 15642
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: IT Infrastructure/Operations
Date Posted: May 6, 2026
Description
JOB TITLE:
Manager, IT Operations Analytics Problem Management
SALARY RANGE:
$146,330 - $172,718
DEPT/DIV:
Information Technology
SUPERVISOR:
S enio r Dir ector , Portfolio/Proj ect M ana g e m en t, I&OE
LOCATION :
2 Broadway
HOURS OF WORK:
9:00 am - 5:30 pm (7.5 hours/day) or as required
This position is eligible for telewor k ing, which is currently 2 days per week . New hires are eligible to apply 30 days after their effective date of hire.
Opening
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Summary
The Manager, IT Operations Analytics & Problem Management provides leadership, vision, and strategic direction for MTA's enterprise Problem Management function and IT Operations Analytics program. This role ensures recurring and systemic issues impacting IT services are rapidly identified, root causes are clearly owned and validated, and corrective actions are effectively tracked and driven to resolution in collaboration with accountable teams.
The Manager oversees the end- to -end Problem Management process across the organization, ensuring strong integration with other IT service management practices and leading cross-functional root cause analysis efforts. This role drives continuous improvement initiatives that proactively identify and mitigate operational risk, strengthening service stability, availability, and reliability. Additionally, the position leads the development and delivery of executive-level risk analytics, dashboards, and performance metrics, providing senior leadership with actionable insights across key domains including service availability, talent capacity, financial posture, State of Good Repair (SOGR), disaster recovery readiness, and cybersecurity risk. Working across technical, operational, and business domains, the Manager strengthens MTA's operational resilience through data-driven decision-making, governance, and collaboration.
This role requires deep expertise in ITIL Problem Management, operational risk assessment, and advanced analytics, along with strong leadership and stakeholder engagement skills to improve service performance, reduce downtime, and support enterprise reliability objectives .
Responsibilities
  • Establishes proactive problem detection and operational risk identification practices using trend analysis, monitoring insights, cross-system data correlation, and advanced Excel modeling
  • Establish and enforce standards for analytics architecture, semantic modeling, DAX optimization, ETL design, performance tuning, and dashboard governance, ensuring solutions align with enterprise data architecture and operational objectives.
  • Oversee the integration of analytics solutions across multiple IT domains (Availability, SOGR, Disaster Recovery, Cybersecurity, Finance, Talent), ensuring alignment with enterprise data architecture, ServiceNow/CMDB dependencies, and reporting requirements.
  • Facilitates and oversees cross-functional root cause analysis (RCA) sessions with technical teams, service owners, and business stakeholders to ensure comprehensive, sustainable remediation strategies.
  • Oversees and leads the enterprise-wide Problem Management process, ensuring recurring and major incidents are investigated, root causes are owned, and corrective actions are driven to completion.
  • Oversees the design, implementation, and continuous improvement of problem management processes and automation, ensuring integration with IT operations analytics, cloud-based solutions, and alignment with enterprise IT goals.
  • Communicates operational risk trends, insights, and improvement opportunities to senior leadership and business stakeholders to support enterprise decision-making and strategic alignment ensuring visualizations and dashboards are designed for clarity and executive consumption using UI/UX principles and Excel outputs.
  • Reviews and prioritizes problem records based on business impact, operational risk, and recurrence patterns with relevant teams.
  • Leads communication with IT executives, business stakeholders, and vendors to provide updates on problem status, RCA progress, corrective actions, and long-term remediation plans.
  • Partners with cross-functional IT teams to gather, validate, and present monthly availability metrics and other IT risk metrics for dashboards covering availability, SOGR, disaster recovery readiness, cybersecurity, financial, and talent risks.
  • Drives responsible adoption of AI-assisted analytics and development tools (e.g., Copilot) to improve productivity, enable governed self-service analytics, and enhance insight generation.
  • Manage and oversee the design, development, architecture, and maintenance of using business intelligence tools such as Power BI analytics solutions, leveraging programming languages such as SQL, Python, and formula languages such as DAX, Power Query (M), Power Pivot, and governed semantic models to ensure accuracy, scalability, high performance, and compliance.
  • Function as developer and architect using programming languages, not limited to SQL and Python, wherever applicable.
  • Design, develop, and manage enterprise-grade Power BI dashboards applying UI/UX principles for layout, interaction, accessibility, and visualization across IT domains, including Availability, Workforce Capacity, Financial Health, SOGR, Disaster Recovery, and Cybersecurity posture.
  • Oversee and guide technical teams to function as developers using programming languages, not limited to SQL and Python, applying best practices in ETL, data modeling, integration, and solution engineering leveraging Azure/cloud platforms.
  • Oversee and apply advanced Microsoft Excel capabilities-including Power Query, Power Pivot, PivotTables with calculated fields and measures, VBA macros, and advanced formulas-alongside SQL/Python analytics, to support ETL validation, reconciliation, data analysis, and executive reporting.
  • Partner with IT and business stakeholders to define reporting strategies, prioritize analytics initiatives, and ensure adherence to security, privacy, and governance requirements.
  • Conducts regular problem review meetings with stakeholders to prioritize high-impact issues, track remediation progress, and resolve systemic risks.
  • Manage, mentor, and develop staff responsible for problem management analytics and reporting, fostering technical skill growth, Power BI/UI/UX and Excel excellence, and collaborative problem-solving.
  • Ensure problem management and risk analytics processes align with ITIL best practices and enterprise service management objectives, driving continuous improvement, adoption of best practices, and integration of known errors and workarounds across IT teams.
  • Participates in vendor and tool evaluations for problem management, providing direction on functionality, integration, and reporting needs to support enterprise IT risk analytics.
  • Drives continuous process improvement and ensure workarounds and known errors are documented, communicated, and integrated across IT teams and business stakeholders.
  • Develops and maintains process documentation, standard operating procedures, and knowledge base articles to support consistent problem resolution.
  • Identifies opportunities for automation and self-service solutions within problem management and risk reporting workflows.
  • Manages resource allocation, team priorities, and workload distribution to meet service levels and project objectives.
  • Oversees quality assurance to ensure accuracy, reliability, and usability of problem management data, analytics outputs, and dashboards.
  • Establishes and enforces policies for problem ticket prioritization, ownership, and closure, ensuring accountability across resolver groups.
  • Provides senior leadership with consolidated risk and impact analysis of outstanding problem tickets, highlighting resource requirements, SLA adherence, and business benefits achieved.
  • Ensures problem management metrics, CSFs, and KPIs (e.g., MTTR, recurrence rates, KEDB utilization, downtime reduction) are defined, tracked, and reported to drive continual service improvement.
  • Identifies process, skills, and tool gaps across resolver groups and develop plans for training, process redesign, and capability uplift.
  • Champions adoption of problem management best practices and ITIL-aligned methodologies across the IT organization, driving a culture of prevention, resilience, and data-driven decision-making.

Required for All Jobs
  • Performs other duties as assigned
  • Complies with all policies and standards
  • May be required to work hours outside regular work hours, as applicable
  • Observes the work performed by contractors, as applicable
  • Reviews invoices and approves them if the work has contractual standards, as applicable
  • Addresses performance issues with the contractor when possible, as applicable
  • Escalates issues to other parties when needed, as applicable

Required Qualifications
  • Bachelor's degree, preferably in Computer Science, Engineering, or Information Services. An equivalent combination of education and experience may be considered in lieu of a degree.
  • Minimum of 5 years of relevant experience with at least 4 years in a managerial/supervisory role and a demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.

Technical Skills
  • Experience with IT service management and operational platforms, including ServiceNow (reporting and CMDB analysis), IBM Maximo, and performance monitoring tools such as SolarWinds, to support IT risk, availability, and problem management analytics.
  • Working knowledge of ITIL-based practices for problem management, root cause analysis, service level management, and continuous improvement, applied within enterprise reporting and risk analytics contexts.
  • Designs and implements Power BI backend architecture leveraging cloud platforms (e.g., Azure), applying solution engineering principles to ensure scalable, governed, and high-performing analytics solutions.
  • Ability to design, architect, and oversee frameworks, workflows, and cloud-based data models supporting enterprise dashboards, data integration, and data-driven decision-making.
  • Experience using project and portfolio management tools (JIRA, SmartSheet, MS Project, Monday.com) and collaboration platforms (Confluence, SharePoint, Teams) to support governance, cross-functional coordination, and delivery oversight.
  • Broad understanding of current and emerging technologies.
  • Proven leadership experience in managing technical teams, establishing analytics and data governance standards, and driving enterprise adoption of reporting, risk analytics, and performance management capabilities.
  • Expert-level knowledge of Power BI (Desktop & Service), including semantic modeling, DAX, Power Query (M), Power Pivot, SQL, Python, and metadata management, with the ability to function as developer and architect wherever applicable to design, review, guide, and govern complex, multi-source analytics solutions across enterprise IT domains (Availability, SOGR, Disaster Recovery, Cybersecurity, Finance, Talent).
  • Design and implement Power BI dashboards applying UI/UX principles for layout, interaction, accessibility, and visualization, ensuring usability, clarity, and actionable insights across executive and operational dashboards.
  • Designs and implements Power BI backend architecture leveraging cloud platforms (e.g., Azure), applying solution engineering principles to ensure scalable, governed, and high-performing analytics solutions.
  • Advanced proficiency in Microsoft Excel, including Power Query, Power Pivot, PivotTables with calculated fields and measures, advanced formulas (XLOOKUP, INDEX/MATCH), data modeling, and what-if analysis, with strong alignment to Power BI and DAX-style measure logic, applied to ETL validation, financial analysis, multi-source data reconciliation, and executive reporting.
  • Familiarity with AI-assisted analytics and development tools, with the ability to evaluate enterprise suitability, governance considerations, and productivity benefits.
  • Strong understanding of data modeling, ETL architecture, integration patterns, performance optimization, and security models, sufficient to establish standards, approve solutions, and mentor senior technical staff.
  • Proficiency in data integration, automation, and visualization using Microsoft Fabric components and Power BI, integrating data from diverse sources including SQL Server, Oracle, Azure, and ServiceNow.
  • Preferred Certifications: ITIL and PMP

Leadership Skills
  • Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
  • Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
  • Expert leadership in driving results by meeting organizational goals and customer expectations and make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  • Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operati

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