Benefits:- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Paul Davis Restoration of Northern Virginia is hiring a
Contents Project Manager to lead our Contents Division from end to end. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships and own every contents job from intake to invoice.
What Youll DoInspection & Scope Development- Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
- Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
- Build the full scope of services before mobilization staffing, projected hours, consumables, & preliminary cost summary
- Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
Estimating- Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
- Apply each carriers SLA requirements documentation standards, contact timeframes, & scheduling protocols
- Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
Logistics, Fleet & Labor Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
Oversee the contents divisions assigned vehicle fleet assignments, usage logs, & basic maintenance reporting
Recruit, schedule, train, & supervise temporary & permanent field labor
On-call availability to support crews & customers for emergency contents response
Documentation, Compliance & Warehouse- Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
- Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
- Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
Customer & Carrier Communication
Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
What You Bring (Requirements)
3+ years in property restoration, contents management, or related claims/estimating roles
Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
Clean Background & MVR
Ability to work nights, weekends, & overtime as needed for emergency response
Highly Preferred
IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
Prior hands-on experience writing contents-specific estimates
Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
Systems You'll UseXactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with
SharePoint/OneDrive. Training is provided on our specific tools.
Schedule & Conditions Standard schedule MondayFriday, 7:30 AM5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
Hybrid role combining field job sites, warehouse, & remote coordination
Physical demands include extended standing, walking, bending, & kneeling; frequent lifting of 540 lbs & occasional assisted lifting of 40+ lbs
Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
We Offer Base salary, plus performance-based bonus & commission potential
Company vehicle, fuel card, & company cell phone
Company-sponsored certifications
The backing of a trusted national brand with deep local roots & a team that genuinely supports one another
Flexible work from home options available.