Remote Classification: Salary/Exempt/Full-time JOB SUMMARY An EA Support Technician is responsible ... Experience with Lua scripting is a plus * Must be able to effectively communicate with customers ...
Remote Classification: Salary/Exempt/Full-time JOB SUMMARY An EA Support Technician is responsible ... Experience with Lua scripting is a plus * Must be able to effectively communicate with customers ...
Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with programming languages such as PHP or Lua Benefits What We Offer: * Extensive ...
Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with programming languages such as PHP or Lua Benefits What We Offer: * Extensive ...
Lua Programming Remote information
What is Lua programming and what does a remote Lua programmer do?
What are some common challenges faced by remote Lua programmers when working on team projects?
What is the difference between Lua Programming Remote vs Lua Developer?
| Aspect | Lua Programming Remote | Lua Developer |
|---|---|---|
| Required Credentials | Proficiency in Lua, remote work experience, possibly certifications in scripting | Proficiency in Lua, software development background, certifications preferred |
| Work Environment | Remote, flexible hours, independent work | Typically office or remote, collaborative team setting |
| Employer & Industry Usage | Game development, embedded systems, automation | Game studios, software companies, embedded device firms |
Both roles involve Lua scripting, but Lua Programming Remote emphasizes remote work flexibility and independent tasks, while Lua Developer may involve more collaborative development in team environments. The core skills and industry applications overlap significantly, making them closely related roles in the Lua programming field.
What are the key skills and qualifications needed to thrive as a Lua Programming Remote Developer, and why are they important?
Full-time
Posted 14 days ago
Job description
SUPPORT TECHNICIAN (With Emphasis on Engineering Analysis)
Department: Support
Reports to: EA Lead/VP of Support and Training
Division: Remote
Classification: Salary/Exempt/Full-time
JOB SUMMARY
An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customerissues and achieve customer satisfaction. The position will require some travel and after-hours on-call
support time.
ESSENTIAL FUNCTIONS
- Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
- Advises customers on system settings and configurations that favorably impact softwareperformance and user experience
- Must be able to turn customer concerns and requests into detailed tickets, includingreproduction steps, for action by the Development team
- Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
- Document all customer interactions in a support ticketing system
- Adapt to new technologies and changes in software functionality through continuous productrelease cycles
- Upholds, safeguards, and promotes Milsoft's values and philosophy relating particularly toethics, integrity, and corporate responsibility
- Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job
QUALIFICATIONS
- Bachelor's degree in Electrical Engineering or equivalent work experience
- Prior experience in the electric utility field is preferred
- Knowledge of Microsoft server/client operating systems, network architecture, and components
- Experience with Lua scripting is a plus
- Must be able to effectively communicate with customers, both verbally and in writing
- Able to adapt and learn new technologies and retain knowledge for future applications
About Milsoft Utility Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Abilene, TX, US
Year founded
1989