Develop strategy and the overall perspective on what loyalty means to the Kohl's customer and influence the program hierarchy to promote and reward customer behaviors * Establish the member growth ...
Develop strategy and the overall perspective on what loyalty means to the Kohl's customer and influence the program hierarchy to promote and reward customer behaviors * Establish the member growth ...
Customer Loyalty Specialist
Waukesha, WI · On-site
$50K - $60K/yr
Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...
Customer Loyalty Specialist
Waukesha, WI · On-site
$50K - $60K/yr
Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...
Customer Loyalty Specialist
Waukesha, WI · On-site
$50K - $60K/yr
Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...
Customer Loyalty Specialist
Waukesha, WI · On-site
$50K - $60K/yr
Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. #DSGT1 ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. #DSGT1 ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. Job Duties ...
As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. Job Duties ...
As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. Job Duties ...
As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. Job Duties ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. #DSGT1 ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. #DSGT1 ...
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
$17 - $24/hr
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
$17 - $24/hr
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
Loyalty information
See Wisconsin salary details
$8.78 - $13.61
20% of jobs
$14.32 is the 25th percentile. Wages below this are outliers.
$13.61 - $18.44
31% of jobs
$18.44 - $23.27
10% of jobs
$23.27 - $28.10
6% of jobs
$28.10 - $32.93
6% of jobs
$33.33 is the 75th percentile. Wages above this are outliers.
$32.93 - $37.75
10% of jobs
$37.75 - $42.58
5% of jobs
$42.58 - $47.41
6% of jobs
$47.41 - $52.24
3% of jobs
$52.24 - $57.07
1% of jobs
$57.07 - $61.90
0% of jobs
$8
$27
$61
How much do loyalty jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for loyalty in Wisconsin is $27.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.49 and $36.00 per hour, depending on experience, location, and employer.
What is a loyalty job?
Loyalty jobs typically involve positions focused on developing, managing, and enhancing customer loyalty programs for businesses. Professionals in these roles work to engage customers, increase retention rates, and drive repeat business by creating incentives, rewards, and personalized experiences. They may analyze customer data, design marketing campaigns, and collaborate with other departments to ensure loyalty initiatives align with overall business goals. Common job titles in this field include Loyalty Manager, Loyalty Program Coordinator, and Customer Retention Specialist.
What are the key skills and qualifications needed to thrive as a loyalty program manager?
To thrive as a Loyalty Program Manager, you need a solid understanding of marketing principles, data analytics, and customer relationship management, often supported by a degree in marketing or business. Familiarity with CRM systems, loyalty program software, and analytics platforms is essential for tracking and optimizing program performance. Strong communication, project management, and problem-solving skills set top performers apart in this role. These abilities ensure effective program development, drive customer engagement, and contribute to business growth.
What is the difference between Loyalty vs Customer Service Representative?
| Aspect | Loyalty | Customer Service Representative |
|---|---|---|
| Primary Role | Builds customer loyalty through engagement and rewards programs | Assists customers with inquiries, complaints, and product information |
| Required Skills | Customer relationship management, communication, marketing | Communication, problem-solving, product knowledge |
| Work Environment | Marketing, sales, customer retention teams | Call centers, retail, support desks |
| Certifications | Customer loyalty certifications, marketing courses | None typically required, but customer service training beneficial |
While both roles focus on customer interaction, Loyalty specialists concentrate on fostering long-term relationships and engagement strategies, whereas Customer Service Representatives handle day-to-day customer inquiries and issues. Understanding these differences helps in choosing the right career path or job focus within the customer experience industry.
What are some common challenges faced by professionals in loyalty program roles, and how can they be addressed?
Professionals in Loyalty Program roles often face challenges such as keeping members engaged, analyzing large volumes of customer data, and ensuring that rewards remain attractive and relevant. To address these, it's important to regularly review program performance metrics, stay updated on customer preferences, and work closely with marketing, data analytics, and customer service teams. Continuous innovation and leveraging new technologies, such as mobile apps or personalized offers, can also help maintain member interest and program effectiveness.
What are the most commonly searched types of Loyalty jobs in Wisconsin? The most popular types of Loyalty jobs in Wisconsin are:
What are popular job titles related to Loyalty jobs in Wisconsin? For Loyalty jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Loyalty jobs in Wisconsin look for? The top searched job categories for Loyalty jobs in Wisconsin are:
Other
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Kohl's rating
5.7
Based on 1,460 frontline employees who took The Breakroom Quiz
13th of 21 rated department stores
Job description
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.
About the Role
As Director, Loyalty, you will lead and drive customer engagement with the Kohl’s Loyalty program through compelling offers informed by Kohl’s value proposition.
What You’ll Do
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Develop strategy and the overall perspective on what loyalty means to the Kohl’s customer and influence the program hierarchy to promote and reward customer behaviors
-
Establish the member growth modeling and member lifecycle strategy
-
Influence the creation of loyalty lifecycle moments, program benefits hierarchies and value propositions, including Kohl’s Card, MVC, Co-Brand Card, and Kohl’s Rewards program
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Drive acquisition into Kohl’s Rewards and Kohl’s Card with range of marketing strategies
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Drive all program promotion and marketing efforts, including management of program communication across marketing and digital touchpoints
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Lead marketing strategy with integrated program perspective on messaging, placement, audience, and offer
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Lead testing strategy for Kohl’s Card and Kohl’s Rewards programs - including value proposition and marketing
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Ensure promised benefits are delivered to customers as required and work with Compliance/Capital One to resolve any risk events that occur
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Partner cross-functionally to deliver loyalty offerings across all channels
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Integrate the Loyalty program voice and brand expression within broader marketing
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Lead and influence direct reports, systems and projects to achieve unit goals in accordance with company policies and practices
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Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area
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Additional tasks may be assigned as necessary
What Skills You Have
Required
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Bachelor’s Degree
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9+ years prior Marketing experience
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Exceptional strategic thinking and analytical skills
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Strong communication, influencing and partnering skills
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Innovative thinker with ability to synthesize data and blend with intuition and experience
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Ability to thrive in a fast-paced environment with changing business needs
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Demonstrated success in Loyalty program strategy and execution
Preferred
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Previous retail experience
About Kohl's
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Menomonee Falls, WI, US