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Loyalty Reward Program Manager Jobs (NOW HIRING)

ALO

Loyalty Operations Manager

Beverly Hills, CA

$130K - $170K/yr

Optimize and scale reward catalog profitability and margin awareness in partnership with ... Strong program management skills, with ability to manage complex campaigns across multiple markets ...

ALO

Loyalty Operations Manager

Beverly Hills, CA · On-site

$130K - $170K/yr

Optimize and scale reward catalog profitability and margin awareness in partnership with ... Strong program management skills, with ability to manage complex campaigns across multiple markets ...

Mattel

Loyalty Program Manager

El Segundo, CA · On-site

The Loyalty Program Manager is responsible for both the day-to-day management and the ongoing optimization of existing loyalty programs, as well as collaborating with the Director of DTC Marketing in ...

Mattel

Loyalty Program Manager

El Segundo, CA

The Loyalty Program Manager is responsible for both the day-to-day management and the ongoing optimization of existing loyalty programs, as well as collaborating with the Director of DTC Marketing in ...

Mattel

Loyalty Program Manager

El Segundo, CA · On-site

The Loyalty Program Manager is responsible for both the day-to-day management and the ongoing optimization of existing loyalty programs, as well as collaborating with the Director of DTC Marketing in ...

Parsons

DOD Reward Program Project Lead

Miami, FL

$112K - $196K/yr

Parsons is looking for an amazingly talented DOD Reward Program Project Lead to join our team! In ... Oversees DoWRP management and execution in compliance with Department of Defense, Joint, and Army ...

Parsons

DOD Reward Program Project Lead

Honolulu, HI

$112K - $196K/yr

Parsons is looking for an amazingly talented DOD Reward Program Project Lead to join our team! In ... Oversees DoWRP management and execution in compliance with Department of Defense, Joint, and Army ...

Parsons

$112K - $196K/yr

Parsons is looking for an amazingly talented DOD Reward Program Project Lead to join our team! In ... Oversees DoWRP management and execution in compliance with Department of Defense, Joint, and Army ...

Club Quarters

Part-Time Front Desk Agent

Philadelphia, PA

$14.50 - $18.25/hr

Offering best-in-class WIFI, smartphone enabled locks, great loyalty & reward program, mobile APP ... manager on duty • Help and support all guests • Play host to our daily Club Living Room events ...

Club Quarters

Part-Time Front Desk Agent

Philadelphia, PA · On-site

$14.50 - $18.25/hr

Offering best-in-class WIFI, smartphone enabled locks, great loyalty & reward program, mobile APP ... manager on duty • Help and support all guests • Play host to our daily Club Living Room events ...

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Loyalty Reward Program Manager information

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$38.5K

$107.5K

$157K

How much do loyalty reward program manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for loyalty reward program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Loyalty Reward Program Manager vs Customer Loyalty Coordinator?

AspectLoyalty Reward Program ManagerCustomer Loyalty Coordinator
CredentialsTypically requires a bachelor’s degree in marketing, business, or related field; certifications in loyalty marketing are a plusUsually requires a high school diploma or bachelor’s degree; certifications are less common
Work EnvironmentWorks in marketing or loyalty program departments, often in corporate officesWorks in customer service or marketing teams, often in retail or hospitality settings
Employer & Industry UsageCommon in retail, hospitality, and travel industries managing loyalty programsFound in similar industries, focusing on customer engagement and retention

The Loyalty Reward Program Manager develops and oversees loyalty strategies, while the Customer Loyalty Coordinator handles day-to-day customer interactions to promote loyalty. Both roles support customer retention but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Loyalty Reward Program Manager, and why are they important?

To thrive as a Loyalty Reward Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a bachelor's degree in marketing, business, or a related field. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce or Tableau is essential. Strong communication, creative problem-solving, and project management skills set standout professionals apart. These competencies are crucial for developing engaging programs that drive customer retention and support business growth.

What does a Loyalty Reward Program Manager do?

A Loyalty Reward Program Manager is responsible for designing, implementing, and managing customer loyalty programs that incentivize repeat business and increase customer retention. They analyze customer data to identify trends, develop strategies to improve engagement, and collaborate with marketing, sales, and IT teams to ensure the program's success. Their role also includes monitoring program performance, adjusting rewards structures, and ensuring a seamless customer experience. By fostering customer loyalty, they help drive revenue growth and brand loyalty for the company.

What are some common challenges faced by Loyalty Reward Program Managers in maintaining member engagement?

Loyalty Reward Program Managers often face challenges such as keeping program offerings fresh and relevant, adapting to changing customer preferences, and ensuring the program stands out in a competitive market. To maintain member engagement, managers must regularly analyze data to identify trends, personalize rewards, and collaborate with marketing, data analytics, and customer service teams. Additionally, it is essential to address any technical or operational issues quickly to ensure a seamless experience for members.
Infographic showing various Loyalty Reward Program Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, and 11% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Loyalty Operations Manager

ALO

Beverly Hills, CA

$130K - $170K/yr

Other

PTO

Posted 23 days ago

Job description

OVERVIEW

The Loyalty Operations Manager will own day-to-day operations and process development for our evolving loyalty program, Alo Access.  With a strong emphasis on enabling omnichannel and international growth, this role will execute strategies that deepen customer loyalty, brand affinity, and repeat purchase behavior to help accelerate Alo's global business. 

The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first mindset. 

RESPONSIBILITIES 

  • Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes. 
  • Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising. 
  • Consolidate reporting and action-oriented insights each week regarding loyalty reward activities. 
  • Partner with MarTech, Loyalty Vendors and Analytics to advance loyalty management capabilities, ensure timely release calendars and insights reporting. 
  • Support continuous optimization via development, execution and share-out of key loyalty experiments. 
  • Partner with CRM, Creative and Digital Product to test messaging and optimize friction points across the loyalty journey. 
  • Partner with Sr. Director of Loyalty to develop store and customer experience enablement tools, FAQs and training materials to ensure a consistent omnichannel execution across global markets. 
  • Partner with Customer Service and CX to monitor NPS sentiments and escalate loyalty-related feedback. 

KEY COMPETENCIES 

  • Customer-Centricity: Strong advocate for shifting to customer-first lifecycle strategies. 
  • Cross-Functional Influence: Proven ability to collaborate across marketing, product, data, creative, and retail functions. 
  • Operational Excellence: Strong program management skills, with ability to manage complex campaigns across multiple markets and teams. 

QUALIFICATIONS

  • 3-5 years in Digital Marketing or E-commerce roles with 1-2+ years of Loyalty experience 
  • Experience scaling consumer-facing brands, especially in e-commerce or retail 
  • International marketing experience a huge plus. 
  • MBA is a plus 

The base salary range for this position is $130,000-$170,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

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