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Loyalty Program Specialist Jobs (NOW HIRING)

Papa Murphy's

Loyalty Specialist

Vancouver, WA · On-site

The Loyalty Specialist is responsible for supporting the day-to-day execution and operations of ... This role ensures that rewards, promotions, and program functionalities are executed accurately and ...

Socket.dev

Loyalty Specialist

Vancouver, WA · On-site

The Loyalty Specialist is responsible for supporting the day-to-day execution and operations of ... This role ensures that rewards, promotions, and program functionalities are executed accurately and ...

New

Kahala Management LLC

Loyalty Specialist

Scottsdale, AZ · On-site

$65K - $75K/yr

The Loyalty Specialist is responsible for supporting the day-to-day execution and operations of ... This role ensures that rewards, promotions, and program functionalities are executed accurately and ...

NVA

Promo and Loyalty, Marketing Specialist

$70K - $85K/yr

Promo and Loyalty Marketing Specialist Location : Remote Job Type : Full-Time Team : Marketing ... Compare and track loyalty programs and related offers across competitors to identify gaps and ...

Tamus

Program Specialist I

Mcallen, TX · On-site +1

$3.7K/mo

Job Title Program Specialist I Agency Texas A&M University Health Science Center Department ... Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are As one of the ...

Texas A&M University

Program Specialist I

Mcallen, TX · On-site +1

$3.7K/mo

Job Title Program Specialist I Agency Texas A&M University Health Science Center Department ... Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are As one of the ...

Tamus

Program Specialist II

College Station, TX · On-site

$45K - $55K/yr

Job Title Program Specialist II Agency Texas A&M University Department Dean Of Veterinary Medicine ... Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are The Texas A&M ...

Texas A&M University

Program Specialist I

Mcallen, TX · On-site

$3.7K/mo

Job Title Program Specialist I Agency Texas A&M University Health Science Center Department ... Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are As one of the ...

Tamus

Program Specialist II

College Station, TX

Job Title Program Specialist II Agency Texas A&M Engineering Department Workforce Development ... Loyalty, Integrity, and Service, by offering competitive salaries, an array of benefits, an ...

TEES

Program Specialist II

College Station, TX · On-site

Job Title Program Specialist II Agency Texas A&M Engineering Department Workforce Development ... Loyalty, Integrity, and Service, by offering competitive salaries, an array of benefits, an ...

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Loyalty Program Specialist information

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$27K

$68K

$121.5K

How much do loyalty program specialist jobs pay per year?

As of Sep 13, 2026, the average yearly pay for loyalty program specialist in the United States is $68,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a loyalty program specialist do?

A Loyalty Program Specialist is responsible for designing, implementing, and managing customer loyalty programs to increase customer retention and engagement. They analyze customer data to identify trends, develop rewards and incentives, and coordinate marketing campaigns to promote the program. Additionally, they monitor program performance, gather customer feedback, and recommend improvements to enhance the customer experience and program effectiveness.

What are the key skills and qualifications needed to thrive as a loyalty program specialist?

To thrive as a Loyalty Program Specialist, you need strong analytical skills, marketing knowledge, and experience with customer relationship management (CRM) systems, often supported by a degree in marketing, business, or a related field. Familiarity with loyalty management platforms, data analytics tools, and email marketing systems is typically required. Excellent communication, problem-solving abilities, and customer-centric thinking are valuable soft skills for building engaging programs and fostering client relationships. These skills are essential for designing effective loyalty initiatives that drive customer retention and support business growth.

What are the main challenges a loyalty program specialist faces when launching a new rewards initiative?

A Loyalty Program Specialist often encounters challenges such as aligning rewards with customer expectations, ensuring seamless integration with existing point-of-sale systems, and effectively communicating program benefits to both customers and internal teams. Additionally, specialists must regularly analyze program data to assess engagement and make adjustments for continuous improvement. Balancing budget constraints with the appeal of rewards can also be a complex aspect of launching a successful initiative.

What is the difference between Loyalty Program Specialist vs Customer Service Representative?

AspectLoyalty Program SpecialistCustomer Service Representative
Required CredentialsMarketing or business degree, familiarity with loyalty softwareHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, marketing or loyalty teamCall center, retail store, or customer support center
Employer & Industry UsageRetail, hospitality, travel industriesRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding loyalty program roles and responsibilitiesCustomer support functions and interaction

The Loyalty Program Specialist focuses on designing, managing, and optimizing customer loyalty initiatives, often working with marketing teams. In contrast, a Customer Service Representative handles direct customer inquiries, complaints, and support. While both roles involve customer interaction, the Loyalty Program Specialist emphasizes loyalty strategies and analytics, whereas the Customer Service Representative centers on resolving individual customer issues.

More about Loyalty Program Specialist jobs

What are the most commonly searched types of Loyalty Program Specialist jobs?

The most popular types of Loyalty Program Specialist jobs are:

What are popular job titles related to Loyalty Program Specialist jobs?

For Loyalty Program Specialist jobs, the most frequently searched job titles are:

Loyalty Program Specialist jobs near you
Infographic showing various Loyalty Program Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,012 per year, or $32.7 per hour.

Loyalty Specialist

Vancouver, WA • On-site

Papa Murphy's
See more jobs at Papa Murphy'sexternal

Full-time

Posted 6 days ago

Papa Murphy's rating

5.5

Company rating: 5.5 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY:
The Loyalty Specialist is responsible for supporting the day-to-day execution and operations of loyalty programs across Papa Murphy's and the broader BBQ Holdings portfolio (including Famous Dave's, Granite City, and others). This role ensures that rewards, promotions, and program functionalities are executed accurately and consistently across all guest touchpoints--supporting program integrity, operational excellence, and a seamless customer experience.
Working under guidance of the Director of CRM & Lifecycle Marketing, this individual will contribute to the development of loyalty strategy, assist with campaign planning, coordinate program updates, and lead tracking performance to support long-term guest value across multiple brands and channels. In addition, this role will own day-to-day loyalty program operations: managing reward configurations and testing, brand initiated promotions, and providing themselves as a resource for internal stakeholders. This role will also be responsible for:
* Ensuring smooth functionality across web, app, POS, and in-store systems.
* Monitoring loyalty program KPIs and guest engagement; maintaining and sharing regular performance reporting.
* Troubleshooting basic issues: Flagging and helping resolve technical issues by coordinating with guest services, operations, franchisees, and tech vendor teams.
* Collaborate with the Director to optimize segmentation, innovate new campaigns supporting brand priorities, and continuously improving program performance.
* Maintaining documentation, training support, and execution guidelines for internal teams and franchisees.
KNOWLEDGE, SKILLS, & ABILITIES:
* 2-3 years of experience in supporting loyalty programs, specifically working in Punchh or Paytronix with experience leading campaign configuration
* Strong organizational and project management skills with attention to detail and execution.
* Working knowledge of loyalty analytics and reporting tools.
* Excellent communication skills and a collaborative mindset.
* Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors.
PREFERRED QUALIFICATIONS:
* Hands-on experience working with the Punchh loyalty platform (setup, QA, reporting, or offer execution).
* Familiarity with digital ordering and POS ecosystems.
* Experience supporting franchisee systems or multi-brand organizations.

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