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Loyalty Program Manager Jobs in Canby, OR (NOW HIRING)

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Loyalty Program Manager information

See Canby, OR salary details

$40.3K

$112.4K

$164.2K

How much do loyalty program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for loyalty program manager in Canby, OR is $112,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $138,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What is the role of a loyalty program manager?

A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Loyalty Program Manager jobs near you

Guest Service Agent

Peachtree Hospitality Management

Portland, OR • On-site

$16 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Title: Front Desk Agent
Department: Front Office
Reports to: Front Office Manager
Shift: Varies
Location: Hyatt Centric Downtown Portland
The Front Desk Agent (PM) is crucial in ensuring exceptional guest service during the late afternoon and evening hours. This position is responsible for welcoming and assisting guests with check-ins, and check-outs, and responding to their inquiries and requests. As an ambassador of the Hyatt Centric brand, the Front Desk Agent ensures that every guest's experience is personalized and memorable, from the moment they arrive until their departure. This role requires outstanding communication, attention to detail, and a genuine passion for hospitality.
Key Responsibilities:
Guest Services:

  • Greeting and welcoming guests in a warm, friendly manner, ensuring they feel valued throughout their stay.
  • Manage check-in and check-out procedures efficiently using Opera PMS, ensuring the accuracy of all guest information and billing.
  • Respond to guest inquiries, requests, and complaints promptly and professionally, resolving issues or escalating when necessary.
  • Provide information about hotel amenities, services, local attractions, and directions.
  • Assist with room assignments, special requests, and upgrades as per hotel policies.
Operations:
  • Accurately manage financial transactions, including posting charges, handling payments, and balancing the cash drawer at the end of the shift.
  • Ensure proper communication with the next shift and other departments (housekeeping, maintenance, etc.) regarding guest requests, room statuses, and any operational needs.
  • Keep the front desk area clean, organized, and stocked with all necessary materials (forms, brochures, etc.).
  • Follow proper procedures for key control, lost and found, and security of guest information.
Guest Loyalty and Relations:
  • Recognize and acknowledge Hyatt loyalty members (e.g., Explorist and Globalist) by offering personalized service and benefits.
  • Enroll new members.
  • Manage any loyalty program inquiries and ensure points, rewards, and upgrades are processed correctly.
  • Assist with reservations, modifications, and cancellations when needed.
Team Collaboration:
  • Communicate and coordinate effectively with other team members and departments to ensure a smooth guest experience.
  • Support housekeeping, maintenance, and food and beverage teams by providing relevant information on guest needs or issues.
  • Assist in training new Front Desk team members when necessary.
Qualifications:
  • Education & Experience:
  • High school diploma or equivalent required.
  • Previous hotel or customer service experience is preferred but not required.
  • Experience with Opera PMS or similar hotel management software is an advantage.
Skills & Competencies:
  • Strong interpersonal and communication skills, both written and verbal.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Detail-oriented with strong problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and the ability to handle stressful situations with professionalism and patience.

Schedule: Evening shifts, typically from 3 PM to 11 PM. Weekend and holiday shifts may be required based on hotel occupancy.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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