Loss Mitigation Associate Jobs in Kentucky (NOW HIRING)

Description

Kentucky Derby Museum is a 501(c)(3) non-profit charitable organization that sits on the front steps of historic Churchill Downs Racetrack. It is one of the premiere attractions in the Louisville region, celebrating the tradition, history, hospitality and pride of the world-renowned event that is the Kentucky Derby. The Museum welcomes over 258,000 visitors annually; a large percentage of those visitors come from outside of Kentucky, journeying from across the country and the world. 

Position Purpose:

The primary purpose for this position is to maintain a safe and secure environment by monitoring the Museum and Churchill Store, enforcing security policies, and responding to incidents. This role involves patrolling the Museum, controlling access points, and assisting employees, visitors, or guests as needed. This position reports directly to the Security Manager. This position has no supervisory responsibilities. 

 Essential Functions/Accountabilities:  

•  Monitors the Museum & Churchill Downs Store for irregularities, such as security issues, and safety hazards, and emergency situations.  
• Prepares appropriate reports in connection with daily activities and incidents in a timely manner.  
•  Remains alert for the presence of unauthorized persons and any Safety and Security Concerns.  
•  Assists guests and staff regarding Museum policies and other inquiries in a professional and courteous manner.  
•  Discusses and resolves employee & Guest issues as it pertains to Museum Safety and Security. 
•  Oversees customer complaints/concerns as it pertains to Museum Safety and Security. 
•  Implement and execute Museum Safety and Security Procedures as outlined in the Safety and Security Manual. 
•  Familiar with and capable of initiating appropriate response to emergency procedures as set forth by the Museum's Safety and Security Policy Manual.  
•  Familiar with the Museum's layout and emergency exit procedures, as well as the location and operation of safety and emergency equipment.  
•  This individual may be required to mitigate biological hazards and will utilize proper personal protection equipment (PPE). 
•  Turns lights on and off, unlocks and locks doors, and security checks in accordance with established schedules and procedures. 
•  Monitors activities through the Museum and surrounding area via the video surveillance system.  
•  Responsible for loss prevention and loss control strategies. 
•  Other duties as assigned.  

 While every effort has been made to make this description of the essential functions as complete as possible, it in no way states or implies that this is an exhaustive listing of the only duties you will be required to perform. The omission of specific statements of functions or responsibilities does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  

 Expected Behaviors: 

•  As a Kentucky Derby Museum employee: uphold our mission statement whenever possible, Engage, Educate, and Excite everyone about the extraordinary experience that is the Kentucky Derby.  
•  Promotes excellent customer service by making a connection with customers, asking questions and listening to their needs, based on their feedback. 
•  Preparedness, Prevention, Mitigation and Response for all Safety & Security Concerns regarding the Derby Museum, its Guests and other Team Members. 

Requirements

Minimum Qualifications: 

•  High School Diploma or Equivalent.
• 1 - 2 year of security guard experience, preferably in a Museum setting (or other Emergency Service experience).
• Ethical integrity & Professionalism, essential for enforcing policies, ensuring regulatory compliance, and fostering trust among Museum Guests and Team Members. 
• Ability to meet the schedule requirements.
• Shall obtain and maintain a First Aid, CPR and AED Certification within 90 days of employment.
• Must be able to sufficiently pass a criminal background check.
• Training in Emergency Response & Crisis Management (e.g. Fire Safety, evacuation protocols, and other emergency procedures).
• Proficiency with Safety and Security equipment, including CCTV, Alarms, Fire Extinguishers, and other emergency devices.

Work Schedule:

• Approximately 15 hours per week, hours may vary (open all days of the week).
• All team members are required to work additional hours during Derby season. This includes but is not limited to working shifts on Thurby, Oaks, Derby, and the Sunday of Derby weekend. All team members are also required to work the week of the National FFA conference and Breeder's Cup (when held in Louisville). 

Working Conditions: 

While performing the duties of this position, the employee could be required to stand for long periods of time, walk, and climb stairs. This individual could be asked to lift up to 25 lbs. The employee is required to have non-standard workday hours during the spring and fall sessions. All indoor spaces are air-conditioned, although some job duties may take place outside, or in another non-climate-controlled space. 

While performing the duties of this job, the employee is regularly exposed to a crowded work area. To perform this job successfully, an individual must be able to navigate a crowded area and handle a challenging workload.
 

Emergency Situations/Incidents

Should be able to assess the emergency carefully, take time to evaluate before implementing and following Policy and Procedures, notifying all Relevant Authorities (Police, Fire, EMS, Museum and Churchill Senior Staff), Secure the area and evacuate guests & employees towards Safety, provide Aid until help arrives and Document the Incident for future reference.