Branch Operations Manager
Position Overview
We are seeking an experienced and results-driven Branch Operations Manager to lead and oversee all operational functions of a branch facility. This role requires a proven operations leader with strong warehouse, logistics, and team management experience who can ensure operational excellence, maintain high service levels, and drive continuous improvement.
The Branch Operations Manager is responsible for the overall performance of the branch, including personnel leadership, inventory management, logistics coordination, safety compliance, and operational efficiency. This individual will play a critical role in maintaining service reliability while improving processes, controlling costs, and supporting business growth.
Core Responsibilities
Branch and Operational Management
โข Lead all daily warehouse and distribution operations, including receiving, storage, order fulfillment, shipping, and delivery coordination
โข Ensure operational efficiency, accuracy, and productivity across all branch functions
โข Maintain high standards for inventory control, organization, and accuracy
โข Monitor operational performance and implement process improvements to increase efficiency and reduce errors
โข Ensure compliance with company policies, safety standards, and operational procedures
Team Leadership and Accountability
โข Directly supervise warehouse personnel and delivery drivers
โข Recruit, train, and develop employees to build a strong, reliable operations team
โข Establish clear performance expectations and hold team members accountable to operational standards
โข Foster a professional, disciplined, and safety-focused work environment
โข Address performance issues promptly and professionally
Inventory and Logistics Management
โข Maintain accurate inventory levels and ensure proper storage and handling of materials
โข Oversee inbound and outbound freight coordination and carrier relationships
โข Ensure timely and accurate order fulfillment to meet customer expectations
โข Investigate and resolve inventory discrepancies and operational issues
Financial and Operational Oversight
โข Manage branch operating expenses and support budget adherence
โข Identify opportunities to improve operational efficiency and reduce costs
โข Support facility planning, equipment utilization, and operational resource management
โข Ensure branch operations support overall company performance objectives
Cross-Functional Coordination
โข Work closely with sales, purchasing, and corporate leadership to support customer needs
โข Ensure operational readiness to meet changing project and customer demands
โข Support implementation of operational systems, tools, and process improvements
Qualifications
Required Experience
โข 5+ years of warehouse, distribution, or logistics leadership experience
โข Proven experience managing warehouse teams and daily operations
โข Strong working knowledge of inventory control, shipping, receiving, and distribution processes
โข Demonstrated ability to lead teams, enforce standards, and improve operational performance
โข Strong organizational, problem-solving, and decision-making skills
โข Ability to operate effectively in a fast-paced, hands-on operational environment
Preferred
โข Bachelor's degree in business, logistics, operations management, or related field
โข Experience managing branch-level operations with full operational responsibility
โข Experience implementing process improvements and operational efficiencies
Technical Requirements
โข Proficiency with inventory management systems and operational software
โข Strong computer skills including Microsoft Office
โข Valid driver's license and eligibility to work in the United States
Physical and Work Environment Requirements
โข Ability to lift up to 50 pounds
โข Ability to work in both warehouse and office environments
โข Ability to climb ladders and move throughout warehouse facilities
โข Ability to sit and work at a computer for extended periods
Benefits
Offers a comprehensive benefits package designed to support the health, financial security, and well-being of our employees and their families, including:
โข Medical insurance
โข Dental insurance
โข Vision insurance
โข Life insurance
โข Short-term disability insurance
โข Long-term disability insurance
โข 401(k) retirement plan with company matching
โข Paid time off (PTO) and paid holidays
About our client
Is a privately held industrial distributor with over 60 years of experience supporting major construction and industrial projects across the United States. We specialize in tools, safety equipment, welding, and rigging supplies and are known for our operational reliability and customer service.
We offer a stable, growth-oriented environment where experienced operations leaders can make an immediate impact and contribute to the continued success and expansion of the organization.
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