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Lodge Associate Jobs in Tennessee (NOW HIRING)

Cabela's

Customer Service Assoicate

Chattanooga, TN · On-site

$13.25 - $18.25/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Big Cedar Lodge ( , America's Premier Wilderness Resort. Under the visionary conservation ...

Cabela's

Customer Relations Associate (Part Time)

Bristol, TN · On-site

$38K - $48K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Big Cedar Lodge ( , America's Premier Wilderness Resort. Under the visionary conservation ...

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Lodge Associate information

What is a lodge associate?

Lodge associates are staff members who work at lodges, resorts, or similar hospitality establishments. Their responsibilities often include assisting guests with check-in and check-out, maintaining common areas, providing information about the property and local attractions, and ensuring guests have a comfortable stay. Lodge associates may also help with housekeeping, reservations, and handling guest requests or issues. The role requires excellent customer service skills, problem-solving abilities, and a friendly, welcoming attitude. Depending on the size and type of lodge, associates may work in various departments or specialize in specific tasks.

What are the key skills and qualifications needed to thrive as a lodge associate, and why are they important?

To thrive as a Lodge Associate, you need customer service expertise, basic hospitality knowledge, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) terminals, and housekeeping or maintenance tools is commonly required. Excellent communication, problem-solving skills, and a friendly demeanor help associates create positive guest experiences and resolve issues efficiently. These abilities are crucial for ensuring guest satisfaction, smooth lodge operations, and repeat business in the hospitality industry.

What are some common challenges lodge associates face during peak seasons, and how can they effectively manage them?

Lodge Associates often encounter increased guest volume and heightened expectations during peak seasons, such as holidays and vacation periods. This can lead to longer hours, multitasking between guest services and housekeeping, and managing guest concerns promptly. To effectively manage these challenges, it's important to prioritize tasks, maintain clear communication with team members, and stay organized. Many lodges provide additional training and support during busy times, and associates who demonstrate adaptability and teamwork often find these periods rewarding for personal and professional growth.

What is the difference between Lodge Associate vs Housekeeper?

AspectLodge AssociateHousekeeper
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; cleaning or hospitality experience often preferred
Work EnvironmentFront desk, guest services, and general lodge operationsGuest rooms, bathrooms, and common areas for cleaning
Employer & Industry UsageHotels, resorts, lodges in hospitality industryHotels, resorts, lodges in hospitality industry

While both Lodge Associates and Housekeepers work in hospitality settings, Lodge Associates typically handle guest services and front desk duties, whereas Housekeepers focus on cleaning and maintaining guest rooms. The roles often overlap in hospitality environments like resorts and lodges, but their primary responsibilities differ, making each role essential for guest satisfaction and operational efficiency.

Is the lodge associate a good place to work?

Lodge associate positions are typically entry-level roles that involve customer service, cleaning, and maintenance tasks in a hospitality environment. The work environment can vary, but these jobs often offer flexible schedules and opportunities to develop skills in hospitality and communication. Overall, whether it is a good place to work depends on individual preferences and the specific employer's work culture.

What are the most commonly searched types of Lodge jobs in Tennessee?

The most popular types of Lodge jobs in Tennessee are:

What cities in Tennessee are hiring for Lodge Associate jobs?

Cities in Tennessee with the most Lodge Associate job openings:

Lodge Associate jobs near you

Breakfast Host ,Gatlinburg- Appy Lodge

Gatlinburg, TN

Oaktenn
See more jobs at Oaktennexternal

$15/hr

Full-time

PTO

Re-posted 14 days ago

Job description

Breakfast Attendant / Housekeeping Assistant - Deliver excellent customer service; put out, clean up & maintain breakfast; keep the lobby clean and inviting, and work with housekeeping department after breakfast until the end of the shift to help put up laundry, help stock the stockrooms, and general cleaning of public areas.

Starting Pay is $15

Locations in Sevierville, TN & Gatlinburg, TN

Why Oaktenn?

Oaktenn, Inc. is a small, family-owned company in Sevier County, TN, that has been in the lodging and hospitality industry for generations! With four incredible lodges and a central laundry facility, we are always looking for great additions to our team, both part time and full time, with or without experience. We have three locations in Gatlinburg - Appy Lodge, Old Creek Lodge, and Bearskin Lodge. The Lodge at Five Oaks and our Laundry facility are in Sevierville.

Our owners are focused on showing associates respect and appreciation by offering fun perks, bonuses, paid vacation, insurance, and potential for growth and promotion! Here at Oaktenn you would be a valuable addition to our talented and hard-working team. We would love to talk to you today!

Oaktenn Inc. Lodging Properties

Position Title: Continental Breakfast Attendant
Reports To: Assistant General Manager, General Manager
Revision Date: 6/25

Position Summary

The Continental Breakfast Attendant is responsible for the daily setup, maintenance, service, and breakdown of the hotel's complimentary continental breakfast area. This position plays a critical role in ensuring a positive guest experience by delivering a clean, welcoming, and well-stocked breakfast environment. The ideal candidate is friendly, detail-oriented, and committed to maintaining high standards of hospitality and cleanliness.

Duties and Responsibilities
  • Guest Service & Hospitality
    • Greet all guests promptly and warmly as they enter the breakfast area.
    • Provide courteous and professional service, answering questions about food offerings or hotel amenities.
    • Resolve guest concerns or complaints within scope of authority; escalate issues to the Executive Housekeeper or Hotel General Manager as appropriate.
    • Monitor guest feedback and communicate both positive and negative comments to hotel leadership in a timely manner.
  • Breakfast Area Setup & Maintenance
    • Prepare and set up the continental breakfast area each morning in accordance with hotel standards and safety regulations.
    • Ensure all breakfast items (baked goods, beverages, fruits, condiments, etc.) are consistently stocked, fresh, and attractively displayed.
    • Maintain cleanliness of all surfaces, appliances, and service areas throughout breakfast service.
  • Clean-Up & Inventory
    • Break down and thoroughly clean the breakfast area at the conclusion of breakfast hours.
    • Sanitize all equipment, dispose of trash, and ensure storage areas are organized.
      Monitor inventory levels and submit purchase requests for replenishment in accordance with hotel policy.
    • Assist with inventory counts as requested.
  • Team Collaboration & Communication
    • Communicate effectively with hotel staff to ensure smooth operations and exceptional guest service.
    • Attend staff meetings or training sessions as required.
    • Collaborate with housekeeping and front desk teams to ensure seamless service delivery.
Job Requirements
  • Availability: Must be available to work early mornings, including weekends and holidays.
  • Appearance: Must report to work in a clean and professional uniform.
  • Physical Requirements:
    • Ability to stand and walk for extended periods.
    • Frequent reaching, bending, kneeling, pushing, pulling, and stooping.
    • Must be able to lift up to 25 pounds without assistance.
  • Other Duties: Perform additional tasks or responsibilities as assigned by the Guest Services Manager, Assistant General Manager or General Manager.
Qualifications
  • High school diploma or equivalent preferred.
  • Previous experience in customer service, hospitality, or food service is a plus.
  • Ability to work independently and maintain a calm, friendly demeanor under pressure.
  • Strong attention to detail and a commitment to cleanliness and guest satisfaction.
  • Basic food safety knowledge preferred (training will be provided, if necessary).
Work Environment

This position operates in a hospitality setting with exposure to kitchen appliances, cleaning chemicals, and hot or cold food items. The work is fast paced, particularly during peak breakfast hours, and involves direct interaction with hotel guests.

Employment Type: FULL_TIME

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