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Lodge Associate information

What is a lodge associate?

Lodge associates are staff members who work at lodges, resorts, or similar hospitality establishments. Their responsibilities often include assisting guests with check-in and check-out, maintaining common areas, providing information about the property and local attractions, and ensuring guests have a comfortable stay. Lodge associates may also help with housekeeping, reservations, and handling guest requests or issues. The role requires excellent customer service skills, problem-solving abilities, and a friendly, welcoming attitude. Depending on the size and type of lodge, associates may work in various departments or specialize in specific tasks.

What are the key skills and qualifications needed to thrive as a lodge associate, and why are they important?

To thrive as a Lodge Associate, you need customer service expertise, basic hospitality knowledge, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) terminals, and housekeeping or maintenance tools is commonly required. Excellent communication, problem-solving skills, and a friendly demeanor help associates create positive guest experiences and resolve issues efficiently. These abilities are crucial for ensuring guest satisfaction, smooth lodge operations, and repeat business in the hospitality industry.

What are some common challenges lodge associates face during peak seasons, and how can they effectively manage them?

Lodge Associates often encounter increased guest volume and heightened expectations during peak seasons, such as holidays and vacation periods. This can lead to longer hours, multitasking between guest services and housekeeping, and managing guest concerns promptly. To effectively manage these challenges, it's important to prioritize tasks, maintain clear communication with team members, and stay organized. Many lodges provide additional training and support during busy times, and associates who demonstrate adaptability and teamwork often find these periods rewarding for personal and professional growth.

What is the difference between Lodge Associate vs Housekeeper?

AspectLodge AssociateHousekeeper
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; cleaning or hospitality experience often preferred
Work EnvironmentFront desk, guest services, and general lodge operationsGuest rooms, bathrooms, and common areas for cleaning
Employer & Industry UsageHotels, resorts, lodges in hospitality industryHotels, resorts, lodges in hospitality industry

While both Lodge Associates and Housekeepers work in hospitality settings, Lodge Associates typically handle guest services and front desk duties, whereas Housekeepers focus on cleaning and maintaining guest rooms. The roles often overlap in hospitality environments like resorts and lodges, but their primary responsibilities differ, making each role essential for guest satisfaction and operational efficiency.

Is the lodge associate a good place to work?

Lodge associate positions are typically entry-level roles that involve customer service, cleaning, and maintenance tasks in a hospitality environment. The work environment can vary, but these jobs often offer flexible schedules and opportunities to develop skills in hospitality and communication. Overall, whether it is a good place to work depends on individual preferences and the specific employer's work culture.

What are the most commonly searched types of Lodge jobs in California?

The most popular types of Lodge jobs in California are:

What cities in California are hiring for Lodge Associate jobs?

Cities in California with the most Lodge Associate job openings:

Lodge Associate jobs near you

Technology Operations Specialist, Tenaya Lodge at Yosemite

Fish Camp, CA

Delaware North
Hospitality Services • 10K+ employees

6.2

Company rating: 6.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

34th of 68 rated caterers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Delaware Northexternal

$70K - $82K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

The opportunity

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.

Bring your technology expertise to a breathtaking destination and apply today.

Pay

Minimum – Anticipated Maximum Base Salary: $70,304 - $82,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
  • Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.
  • Provide IT Support for the following systems: 
  • Retail POS system hardware and software; 
  • Property Manager System support including interfaces, Citrix and AWS Servers; 
  • Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions; 
  • Support Windows 10, iOS devices, and onsite hosted solutions; 
  • Back of house workstations and office computers running various desktop and Citrix applications; 
  • Analog and IP/VOIP phones; 
  • Network troubleshooting; 
  • Wireless Internet including Satellite, Cradle Points, T1s and Fiber; 
  • Kronos time clocks and Java-based Time Manager; 
  • Microsoft’s Active Directory; 
  • Cloud-based email and file storage such as Office 365 and OneDrive; 
  • Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.
More about you
  • Associate or bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
  • A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
  • Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
  • Ability to travel driving company provided transportation to additional Delaware North property locations [LIST].
  • Must be able to lift and carry up to 60 pounds of equipment and or cartons.
Shift details

Days
On call

Who we are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite peaks, the property offers a wide range of outdoor experiences. The resort is also home to Waybound, a nearby collection of modern cabins and cottages that provide a more private, retreat style stay with access to resort amenities. At Tenaya Lodge, team members are part of a hospitality experience shaped by the outdoors in one of California’s most iconic destinations. 

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.


$70,304 - $82,900 / year
Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

Social media

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Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

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