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Lead CX/UX Research Consultant (AIEnabled Experiences) - Hybrid R0057916 | Financial & Corporate Compliance (FCC) | Wolters Kluwer

JOB SUMMARY

We are seeking a Lead CX/UX Research Consultant (AIEnabled Experiences) to provide strategic level research leadership for AIenabled products within Financial & Corporate Compliance (FCC). This role is a strategic individualcontributorposition responsible for ensuring customer and user experience insights directly inform product strategy, design, and delivery-particularlyin areas where artificial intelligence plays a central role.

The Lead CX/UX Research Consultant (AIEnabled Experiences) combines deep CX/UX research expertise with AI literacy, curiosity, and applied judgment. Working in close partnership with Product, Engineering, Data Science, and Design, this role helps teams deliver AIdriven solutions that are usable, trustworthy, explainable, and aligned with real user needs, regulatory expectations, and business outcomes.

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Lead CX/UX Research Consultant (AIEnabled Experiences), reporting to the Associate Director of CX/UX Research, will be responsible for all aspects of UX Research for the FCC CT business unit.

Desired Experience

• At least 10 years of relevant research experience
• Significant experience working with senior clients, stakeholders, and developers
• Experience in affecting large culture change that drives business performance
• Exceptional communication and presentation skills
• Experience working in a Lean/Agile development environment
• Excellent time and project management skills
• Some experience in Finance and Compliance domain knowledge
• Some experience working with organizational change management.

Educational experience

• Bachelor's degree/University degree, Master,s degree a plus.

Responsibilities include but not limited to:

• Collaborating with Leaders in Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
• Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making
• Partner with Product Managers to understand business goals and objectives both at the portfolio and product level.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
• Plan and execute generative and evaluative studies of various complexities and methodology.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
• Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience.

AI Analysis:

• Use AIassisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data (e.g., clustering themes, identifying patterns across large datasets, and surfacing emerging signals).
• Apply AIsupported persona development and segmentation approaches to generate and evolve evidencebased user archetypes grounded in behavioral, attitudinal, and contextual data.
• Contribute to the exploration and use of AIenabled journey mapping and experience modeling approaches (e.g., scenario simulation, agentbased representations, or dynamic journey artifacts) to help product teams reason about complex, multistep user workflows.
• Partner with Product, Design, and Data Science to evaluate and shape the use of AI systems that support research operations, customer intelligence, and experience measurement.
• Critically assess AIgenerated insights for bias, validity, explainability, and alignment with user needs, regulatory constraints, and ethical design principles.
• Provide guidance to stakeholders on where AI meaningfully enhances research and decisionmaking-and where humanled research remains essential.

Stakeholder management:

• Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
• Regular, transparent communication of status and metrics to management and stakeholders
• Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
• Involve all members of cross-functional teams in research and analysis

Industry awareness:

• Staying up to date with the latest trends, technologies, and best practices in user experience research.
• Provide thought leadership and guidance on emerging UX trends and innovations.
• Keep up to date with the latest UX practices, innovations and tools

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.