Lockbox Operations Processor Jobs in Evanston, IL

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POSITION SUMMARY

Are you passionate about designing payment experiences that drive real outcomes-accelerating cash flow, improving operational efficiency, and solving complex client challenges through intuitive tools and workflows?

We're seeking a forward-thinking Senior Product Manager to lead the growth and evolution of Integrated Payables solutions within our Commercial Payments portfolio. This role requires a deep curiosity for how clients manage receivables end-to-end-connecting workflows, pain points, and jobs to be done-and translating those insights into scalable, high-impact product capabilities.

The ideal candidate brings strong expertise in payments, treasury management, file and API-based integrations, and ERP workflows to design solutions that enable clients to manage payments seamlessly across multiple payment modalities (e.g., ACH, wires, lockbox, RTP) from a single source, improving accuracy, visibility, and control. As a cross-functional leader, you will bridge market needs and product execution, ensuring solutions are both commercially viable and operationally sound.

You will own the full product lifecycle, from identifying market opportunities and validating customer needs to launching scalable, compliant solutions. You'll partner closely across Technology, Operations, Sales, Legal, Risk, Compliance, and vendor teams to deliver seamless experiences that meet both customer expectations and regulatory standards.

As a key driver of product performance, you'll lead revenue forecasting, pricing strategy, and margin optimization, while proactively identifying and mitigating risk through strong controls and process design. Your work will directly influence customer satisfaction, operational efficiency, and business growth.

We're looking for someone who thrives in a fast-paced, matrixed environment, operates with autonomy, and brings a strong sense of ownership and accountability. If you're energized by the opportunity to transform payments through modern product thinking, we'd love to meet you.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop deep subject matter expertise on Fifth Third integrated receivables solutions, understanding how data flows across the ecosystem and where key intersections exist between clients, internal systems, and third-party vendors.
• Define, drive, and socialize the product strategy and roadmap, prioritizing initiatives that deliver the highest client and business value while supporting revenue growth, market expansion, and platform scalability.
• Lead discovery efforts with stakeholders and end users to unearth problem spaces, translating insights into well-defined product requirements informed by client workflows, data analysis, and market trends.
• Identify and prioritize automation opportunities to streamline operations, improve efficiency, and mitigate financial and fraud risk.
• Monitor product performance against KPIs, using insights to refine strategy, optimize pricing, and improve profitability.
• Lead vendor strategy and management, including evaluation, selection, and partnership to support product delivery and innovation.
• Collaborate with go-to-market teams to develop sales enablement tools, training, and commercialization approaches that drive adoption and growth.
• Serve as a cross-functional leader and liaison across Sales, Operations, Technology, Legal, Risk, Compliance, GTM, and external partners to ensure aligned execution and a seamless client experience.
• Identify and mitigate product and process risks, designing and implementing controls and procedures to ensure scalable, compliant, and resilient solutions.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Undergraduate degree in business, finance, or related field required; MBA or advanced degree preferred.
• 7+ years of experience in treasury management or payments product management, with exposure to product development, sales, operations, or related disciplines. Receivables and integrated payments product experience preferred.
• Proven track record of defining strategy and delivering successful, scalable product capabilities from concept through launch.
• Strong understanding of modern product environments, including APIs, system architecture, and user experience design within regulated industries.
• Demonstrated ability to influence, align, and drive decisions through cross-functional teams and stakeholders without direct authority.
• Excellent communication skills, with the ability to translate complex technical concepts for diverse audiences and engage effectively at all levels of the organization.
• Strong analytical mindset, leveraging data to inform decisions, prioritize initiatives, and manage multiple workstreams.
• Ability to operate with autonomy in a fast-paced, matrixed environment, effectively collaborating across distributed teams while demonstrating a strong sense of ownership and accountability.
• Knowledge of treasury management, payments industry trends, and emerging receivables technologies.

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.