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Lobby Ambassador Jobs in Indiana (NOW HIRING)

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Lobby Ambassador information

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$8

$15

$23

How much do lobby ambassador jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for lobby ambassador in Indiana is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.60 per hour, depending on experience, location, and employer.

What is a lobby ambassador?

Lobby ambassadors are professionals who serve as the first point of contact in a building, such as an office, hotel, or residential complex. They greet visitors, provide directions, answer questions, and ensure security protocols are followed. Their role is to create a welcoming and safe environment while assisting with administrative and guest services. Lobby ambassadors often work closely with security and building management teams to handle any issues that may arise.

What are the key skills and qualifications needed to thrive as a lobby ambassador, and why are they important?

To thrive as a Lobby Ambassador, you need strong customer service skills, a professional appearance, and typically a high school diploma or equivalent. Familiarity with visitor management systems, security protocols, and basic office software is often required. Outstanding interpersonal skills, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure guests and staff experience a smooth, secure, and positive entry to the building, reflecting well on the organization.

What are some common challenges faced by lobby ambassadors and how can they be addressed?

Lobby Ambassadors often encounter the challenge of managing high foot traffic while maintaining a welcoming and secure environment for all visitors. Balancing customer service with security protocols requires strong communication skills and the ability to remain calm under pressure. To address these challenges, it's important to stay organized, be familiar with building procedures, and collaborate closely with security personnel and building management. Ongoing training and regular team briefings can also help ensure that Lobby Ambassadors are prepared for various situations and can provide a positive first impression for all guests.

What is the difference between Lobby Ambassador vs Guest Services Representative?

AspectLobby AmbassadorGuest Services Representative
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentHotel lobbies, event venuesHotels, resorts, customer service desks
Employer & IndustryHospitality, tourismHospitality, tourism
Primary RoleWelcoming guests, providing information, guiding visitorsAssisting guests, handling inquiries, check-in/out processes

While both roles involve guest interaction in hospitality settings, a Lobby Ambassador primarily focuses on welcoming and guiding visitors, often acting as a brand ambassador. A Guest Services Representative handles more direct guest inquiries, check-in procedures, and service requests. Both roles require excellent communication skills and customer service experience, but their specific duties and focus areas differ within the hospitality industry.

What are the most commonly searched types of Lobby Ambassador jobs in Indiana?

The most popular types of Lobby Ambassador jobs in Indiana are:

What are popular job titles related to Lobby Ambassador jobs in Indiana?

For Lobby Ambassador jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Lobby Ambassador jobs in Indiana look for?

The top searched job categories for Lobby Ambassador jobs in Indiana are:

Lobby Ambassador jobs near you
Infographic showing various Lobby Ambassador job openings in Indiana as of August 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,003 per year, or $15.9 per hour.

Front Desk Supervisor - InterContinental Indianapolis

VOCO GmbH

Indianapolis, IN • On-site

$21/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Front Desk Supervisor - InterContinental Indianapolis

Hotel Brand: InterContinental Location: United States, Indiana, Indianapolis

Hotel: IC - Indianapolis (INDMK), 17 W Market St, 46204

About IHG and the InterContinental Indianapolis

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues...

  • Room to Belong: Enable
  • Room to Grow: Enrich
  • Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

  • Thoughtful
  • Cultured
  • Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

  • Do the right thing
  • Show we care
  • Aim higher
  • Celebrate difference
  • Work better together

About this position

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

  • Supervising the operations of Guest Services.
  • Maintaining the highest productivity, employee morale, and guest service as possible.
  • Assisting Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  • Maintaining and following all operating and quality standards established for Guest Services.
  • Maintaining and following procedures for credit control and handling of financial transactions.
  • Following all Occupational Health and Safety regulations.
  • Checking guests in and out of the hotel according to hotel and/or brand standards.

What we need from you

  • High school education, GED, or equivalent experience required. A bachelor's degree is highly preferred.
  • Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family. The hourly pay rate for this role is $21. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Who we are

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
  • EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

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