Loan Processing Assistant Jobs in Springfield, MA

We are looking for individuals to ensure the smooth transition of vehicle ownership from Carvana to our customers! You will be responsible for the administrative aspects of registering our customers' vehicles, to include checking documents and completing Registration processes. As an excellent problem solver and communicator, you contribute to a smooth car buying journey!

Join our team of Title and Registration Specialists to work in person at our market location!

Join Our Team: Unlock Your Earning Potential Quickly!

Are you ready to fast-track your career? We offer a competitive starting hourly rate with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Starting Pay: $18.00 per hour
• In 6-Months: Earn $1.00+ per hour
• In 12-Months: Earn $2.00+ per hour (+12% annual increase)
• In 24-Month: Earn $4.00+ per hour (+10% annual increase)

Benefits + perks:

We continually invest in our team members' success because when our team members grow, we grow. Our Benefits + perks add an average of $6/hr to your total rewards. Here is how we invest in you:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons, student loan repayment programs and employee stock purchase plan discount!
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid-time off (13 days for first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday!

Professional Development: Extensive internal growth and professional development opportunities including tuition reimbursement.

• Onsite Perks and Exclusive Discounts: Onsite kitchen with snacks & regular team lunches. Discounts from over 700,000 retailers through our Access Perks program.
• And more!

Join us so you can build a career vs. just having a job!

Training

• Training (1 week) will be paid at the full-time hourly rate! In order to best set you up for success, we are unable to grant time off during the training period.
• You will be required to demonstrate proficiency in order to graduate training.

Schedule
At Carvana, we thrive in a fast-paced, dynamic, and ever-changing environment. This is a full-time, hourly position with work hours that may fluctuate based on business needs, during peak periods (such as Tax Season) you can expect an increase in hours, while other times of the year might see a decrease.

• Overtime: Depending on sales volume, overtime may be required.
• Work Shifts: After completing training, you will be assigned a shift based on business needs. Our team operates between the hours of 7:00 AM and 6:00 PM, Monday through Sunday, and may include holidays. Operating hours may change based on business need.
• Shift Options: We offer one primary shift schedule:
• 5x8: Five days a week, eight hours per day.

• What else? Scheduling and shift options (such as 4x10 schedules) are determined by business need.

We're looking for passionate, fast learners who have strong communications skills and have a keen eye for detail. If you are passionate about helping others, enjoy a positive, yet challenging work environment - we want you!

• Process, finalize and mail out customer registrations.
• Review customer paperwork for accuracy.
• Interacting with state and county government licensing departments, requiring in-person and online document drop-off and pick-up, and receiving and filing paperwork with said agencies..Work closely with the local DMV; picking up, receiving and filing paperwork from the DMV.
• Update customer records to ensure the most up to date information is available.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Other duties as assigned.

• 1+ years of work experience in an administrative or data entry capacity.
• High School Diploma, GED, or equivalent education required.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot
• Resiliency: Ability and willingness to learn new things; apply that learning to perform successfully.
• Must be able to maintain composure and efficiently problem solve during escalated situations, always putting forth a solution oriented mindset
• Critical thinker and the ability to make appropriate judgment calls.
• Regular, consistent attendance in office (no remote work allowed).
• Ability to obtain notary based on state-specific requirements (as needed)
• Ability to read, write, speak, and understand English.

• Bachelor's degree
• Internships or Volunteer Experience
• Certification(s) - We value investing in your personal and/or professional development!

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on verification of minimum qualifications. This role is not eligible for visa sponsorship.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.