Loader Parts Source Jobs (NOW HIRING)

Customer Service Representative

Who We Are

Loader Parts Source (LPS) is a growing company serving the skid loader repair industry. Founded in 2008, we have expanded into three facilities located in Elkhart, Indiana. We utilize EOS as our operating system and are committed to developing leaders both within our organization and in all aspects of life.

Position Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers and is responsible for delivering exceptional service through phone, email, web chat, and other communication channels. This position requires strong attention to detail, excellent organizational skills, and the ability to accurately process orders, shipping documents, and customer transactions involving large volumes of item numbers and product information.

The ideal candidate is customer-focused, highly organized, technologically proficient, and experienced in working within ERP and eCommerce systems while maintaining accuracy in a fast-paced office environment.

Position Schedule:

10:00 am – 7:00 pm Monday - Friday

Essential Duties and Responsibilities

Customer Service

• Answer incoming customer calls promptly and professionally.
• Respond to customer inquiries via phone, email, web chat, and other communication platforms.
• Provide product information, pricing, availability, and order status updates.
• Resolve customer concerns, complaints, and issues in a fast, easy, and fair manner.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Maintain a professional and friendly demeanor during all customer interactions.

Order Processing & Transaction Management

• Accurately enter and process customer orders using company software systems.
• Review customer orders for accuracy, including item numbers, quantities, pricing, and shipping information.
• Verify and reconcile information on invoices, packing slips, shipping documents, and purchase orders.
• Monitor open orders and proactively communicate delays, backorders, or shipment updates to customers.
• Collaborate with warehouse, purchasing, and sales teams to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records and transaction history.

Administrative & Office Support

• Assist with general office administration and clerical duties.
• Receive, distribute, and process incoming mail and packages as needed.
• Maintain organized electronic and physical filing systems.
• Schedule appointments and assist with routing communications when necessary.
• Support departmental projects and other administrative tasks as assigned.

Systems & Technology

• Utilize Microsoft Office applications including Outlook, Excel, Word, and Teams to manage communications, reporting, and documentation.
• Process orders and customer transactions within NetSuite ERP.
• Assist customers and manage orders through Shopify and related eCommerce platforms.
• Learn and maintain proficiency with company software, CRM systems, and internal processes.
• Generate reports and analyze customer data as needed.

Required Qualifications

• High school diploma or equivalent required.
• Associate's Degree in Business Administration or related field preferred.
• Minimum of 5 years of customer service experience in an office environment.
• Proven experience processing customer orders and handling customer transactions.
• Experience working with item numbers, SKUs, part numbers, purchase orders, invoices, packing slips, and shipping documents.
• Experience using Shopify and NetSuite in a customer service, order processing, or administrative capacity.
• Advanced proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage multiple priorities simultaneously.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance and demeanor.
• Must provide two professional work references.

Preferred Qualifications

• Experience in the construction, agriculture, equipment, automotive, or mechanical parts industry.
• Experience with aftermarket parts, equipment repair, or distribution environments.
• Familiarity with ERP systems, inventory management, and logistics processes.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to occasionally lift up to 15 pounds.
• Ability to perform repetitive data entry and computer-based tasks throughout the workday.

Benefits

• Competitive pay
• Health, Dental, and Vision Insurance
• Paid Time Off
• IRA Match
• Health Savings Account Match
• Positive Work Environment