Service Operations Manager
Location: Wausau, WI (On-site)
About the Role
Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence.
Key Responsibilities
- Oversee daily service operations to ensure efficiency and strong performance
- Coordinate and dispatch technicians to scheduled service calls
- Communicate updates on job status, scheduling changes, and customer needs
- Provide excellent customer service through clear, timely communication
- Assist with incoming calls and service inquiries
- Receive, organize, and manage parts and equipment inventory
- Ensure technicians have the tools and materials needed to succeed
- Maintain a clean, safe, and organized warehouse and office environment
- Support process improvements to enhance operational efficiency
- Help develop team members and identify growth opportunities
- Assist with recruiting, onboarding, and training new employees
- Contribute to achieving operational and financial performance goals
- Support leadership development and team retention initiatives
Qualifications
- Associate’s or Bachelor’s degree in Business Administration or related field preferred
- 3+ years of experience in operations, service coordination, or leadership
- Prior customer service experience preferred
- Strong leadership, problem-solving, and decision-making skills
- Ability to prioritize and adapt in a fast-paced environment
- Detail-oriented with strong organizational and communication skills
- Proficient in computer systems and applications
- Positive attitude with a strong desire to learn and grow
- Team-oriented mindset
Why Join Us?
This is a great opportunity to join a growing team where your leadership and ideas will make a direct impact on operations, team success, and customer experience.
Apply Today
If you’re looking for a leadership role where you can drive results and support a high-performing team, we’d love to connect.
• 3+ years of experience in operations, service coordination, team leadership, or a related function.
• Associate’s or Bachelor’s degree in Business Administration or a similar field is preferred.
• Previous customer service experience is preferred, ideally in a fast-paced service environment.
• Demonstrated ability to lead teams, guide performance, and support employee development.
• Strong decision-making, prioritization, and problem-solving skills in a high-volume setting.
• Proficiency with computers and business systems; experience with ServiceTitan is helpful but not required.
• Excellent written, verbal, and organizational skills with strong attention to detail.
• Positive, self-motivated approach with the ability to collaborate effectively across teams.