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Seasonal Inbound Customer Service Representative

ACC Premiere

10 Positions

ID: 92649

Posted On 06/29/2026

Job Overview

We are seeking customer-focused, detail-oriented Remote Customer Service Agents to support a leading apparel brand. In this role, you will assist customers with placing orders, product inquiries, order tracking, and issue resolution.

This is a fast-paced, high-volume environment requiring strong communication skills, empathy, and problem-solving abilities.

This is a seasonal position with the potential to transition into a permanent role. Candidates who consistently meet performance and attendance expectations may be considered for future opportunities within the organization. Please note that if offered a subsequent position, schedule changes may apply, including the possibility of weekend or adjusted hours.

KEY RESPONSIBILITIES:

• Handle inbound customer interactions via phone, email, and/or chat

• Assist customers with placing, modifying, and tracking orders

• Provide accurate product information including sizing, availability, and pricing

• Resolve customer concerns related to shipping, returns, and exchanges

• Navigate multiple systems to document interactions and process requests

• Maintain a professional and positive tone while delivering exceptional service

• Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction)

WORK ENVIRONMENT AND WORKSPACE:

• A dedicated home office workspace, ideally a separate room with its own door

• Sufficient space to properly set up the workstation

• Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection

• Three available power connections — either three outlets or a power strip

• Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours

• No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑free environment

• Ability to adhere to a 40‑hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times

• Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours

REQUIRED SKILLS:

• Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction

• Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company

• Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients

• Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise.

TRAINING INCLUDES:

• Systems Training

• Product Training

• Live Remote Training

• Dayshift Training

• 100% attendance is required during training period

SCHEDULE:

• 8-hour shift

• Full-time only

• First shift

• Schedules are assigned in the interview process and will remain permanent

Primary Contact

1724689338788

LuAnn Lackey

Director of Operations ,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

False

Job Details

Categories

Customer Service

Sales/Service

Location

Dubuque, IA

Shift

First Shift

Job Type

Seasonal

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

51915

Job REQ #

# Positions

10

Start Date

20260629

End Date

20260710

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ACC Premiere

About the Company

We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world' most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.