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Summary
Join the U.S. Office of Personnel Management (OPM) Shared Service Center! We're looking for talented professionals to help deliver solutions that support federal agencies nationwide. As a Supervisory HR Specialist (Account Manager) at the GS-0201-14, you will be part of OPM's Federal Talent Management Center. If selected, you will manage customer accounts, deliver reimbursable services, advise agencies on service needs, and oversee agreements and strategies for services and records management.
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Duties
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• Manage customer relationships for employee services and records management products and services.
• Coordinate implementation and ongoing service delivery for customer agencies.
• Provide technical advice on human resources business processes, service needs, and customer issues.
• Recommend service configurations, process improvements, and communication approaches.
• Draft, review, and approve service agreements, project proposals, implementation plans, and customer communications.
• Support business planning, market analysis, pricing, billing, and account-management infrastructure.
• Coordinate with program, technical, communications, and customer stakeholders to resolve service-delivery issues.

Requirements
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Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment, if required
• You will be required to report to an OPM assigned office.
• This position is not eligible for inclusion in a bargaining unit.

Qualifications
For the GS14: You must have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-13 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties:

1. Coordinating human resources service-delivery activities by tracking priorities, monitoring progress, addressing customer needs, or ensuring completion of service commitments;
2. Managing customer relationships for human resources services by gathering requirements, coordinating implementation activities, or following up on operational issues;
3. Advising customers, program officials, or stakeholders on human resources business processes, service options, implementation approaches, or process improvements;
4. Overseeing the development of service agreements, statements of work, project proposals, implementation plans, or customer communications to ensure they define services, deliverables, timelines, costs, or performance measures; and
5. Coordinating with program, technical, financial, or customer stakeholders to address service-delivery concerns, recommend process improvements, or improve customer support.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-13 level is required to meet the time-in-grade requirements for the GS 14 level.
You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
Relocation expenses will not be paid. Current OPM employees may qualify as an exception.
This job opportunity announcement may be used to fill additional similar vacancies across OPM.
During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.