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Live In Relocation Counselor Jobs in Buffalo, NY

National Fuel Gas Company

Associate Counsel

Buffalo, NY · On-site

$95K - $115K/yr

Manage use of outside counsel, as necessary * Provide general support as requested by General ... We are dedicated to the communities in which we live and work and have nearly 2,000 employees in ...

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Live In Relocation Counselor information

What is a live in relocation counselor?

A Live In Relocation Counselor is a professional who assists individuals or families during the process of relocating, often by living on-site temporarily to provide hands-on support. Their responsibilities typically include helping with housing arrangements, navigating local services, cultural adaptation, and emotional support during the transition. This role is especially valuable for international moves or when clients require intensive, personalized assistance to settle into a new environment. Live In Relocation Counselors act as guides, advocates, and problem-solvers to make the relocation process as smooth as possible.

What is the difference between Live In Relocation Counselor vs Relocation Coordinator?

AspectLive In Relocation CounselorRelocation Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; organizational skills
Work EnvironmentClient homes, real estate offices, or remoteCorporate offices, client sites, or remote
Industry UsageReal estate, corporate relocation servicesReal estate, corporate HR departments
Primary FocusProviding personalized relocation advice and support to clientsCoordinating logistics and managing relocation processes

While both roles support relocation services, the Live In Relocation Counselor focuses on client counseling and personalized support, often working directly with clients in their homes or remotely. The Relocation Coordinator handles logistical planning and coordination, ensuring smooth move processes. Both roles are essential in the relocation industry but serve different functions based on client interaction and logistical management.

What are some common challenges faced by live in relocation counselors and how can they be addressed?

Live In Relocation Counselors often navigate the complexities of helping clients adjust to new environments, which can include managing cultural differences, homesickness, and logistical hurdles such as housing and school placement. Building trust quickly is essential, as clients rely on the counselor for both emotional support and practical guidance. Effective communication, adaptability, and strong organizational skills help counselors address these challenges. Regular check-ins, resourceful problem-solving, and fostering community connections can significantly ease the transition for clients.

What are the key skills and qualifications needed to thrive as a live in relocation counselor, and why are they important?

To thrive as a Live In Relocation Counselor, you generally need experience in relocation services, strong organizational abilities, and often a background in hospitality or social work. Familiarity with relocation management software, customer relationship management (CRM) systems, and, in some cases, certification from organizations like the Worldwide ERC is typical. Outstanding interpersonal skills, cultural sensitivity, and problem-solving abilities help set candidates apart in this role. These skills ensure smooth transitions for clients, foster trust, and address the complex logistical and emotional challenges involved in relocation.
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Live In Relocation Counselor jobs near you

Information & Referral Specialist

VIA VISUALLY IMPAIRED ADVANCEMENT

Buffalo, NY • On-site

$17.25 - $18.75/hr

Full-time

Re-posted 20 days ago

Job description

Employment Opportunity

Information & Referral Specialist


Job Description:

VIA is seeking Information & Referral Specialists who are interested in working between 16 and 30 hours per week and have availability to support afternoon, evening and/or overnight scheduling needs. This position works in a remote capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data.


Applicants will be expected to maintain flexibility in scheduling to the extent practical to support the needs of our 24-hour/7 day a week call center operations.


Essential Functions:

  • Answer and document all incoming calls in accordance with Contact Center procedure
  • Manage call volume in a timely and efficient manner
  • Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services
  • Schedule appointments for agency programs and collect necessary caller information
  • Complete follow ups and log calls in accordance with Contact Center procedure
  • Uphold quality assurance goals

Competencies:

  • Proficient in the use of Microsoft Office Suite
  • Demonstrate excellent internal and external customer service
  • Effectively work with individuals of diverse backgrounds
  • Comfortable communicating with individuals in crisis or experiencing high levels of stress
  • Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues
  • Adapt communication style depending on assigned duty
  • Maintain confidentiality and professionalism in a fast-paced environment
  • Demonstrate independent thinking and problem solving
  • Demonstrate detail orientation in completion of duties
  • Demonstrate patience, flexibility, and active listening
  • Effectively communicate with colleagues, customers, vendors and/or outside agencies
  • Achieve results independently and work well as part of a team
  • Maintain a calm, sensitive demeanor in an actively changing work environment

Qualifications:

  • High School diploma or equivalent
  • Two years of experience in customer service, Contact Center or human services
  • Must be live in the one of the following states: New York, Pennsylvania, North Carolina, South Carolina
  • Ability to provide documentation of legal blindness preferred but not required


VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.