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Position: Service Manager

JOB TITLE: Service Manager
Unit Size: More than 500 units and/or multiple communities totaling 500+ units

REPORTS TO: Community Manager  

DIRECT REPORTS: Yes

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. 

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come from and are ready to tackle what’s next. Come join us!

Role Overview

As the Service Manager, you’ll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining an adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customers.  Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff.   Participates in the site staffing needs with the Community Manager.  Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects.  Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff. 
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
• Responsible for the maintenance and security of all property-issued tools. 
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.  Responds to resident request per company standards. 
• Other duties as assigned.

You Have

• More than 5 years of progressive maintenance and safety experience.  
• More than 500 units and/or multiple communities totaling 500+ units
• Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritize tasks.  Assigning tasks to multiple teams.
• High School diploma is a plus.
• Required Certifications: EPA Core, Type I-Appliances, Type II-HVAC, Certified Pool Operator
• Required to provide own (industry-specific) hand tools.  

Physical Requirements/Environment: The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to:  standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

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