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Automotive Business Development Representative (BDC Representative)

Krause Honda South

Morrow, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

  • Fast-paced, team-oriented environment
  • Career advancement opportunities—we promote from within
  • Great opportunity to grow into sales or management roles
  • Family-owned and operated culture
  • Long-term career stability
  • Employee discounts on vehicles, parts & service
  • Paid training and ongoing support

Benefits We Offer

  • Free health insurance option available
  • 401(k) with company match
  • HSA company contributions
  • Dental & vision insurance available
  • Paid vacation, PTO, and holidays
  • Employee discounts on products and services
  • Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

  • Answer inbound customer calls, internet inquiries, and live chat requests
  • Schedule and confirm sales appointments for the dealership team
  • Respond quickly and professionally using phone, email, text, and CRM communication tools
  • Provide customers with initial vehicle and dealership information
  • Assist customers with basic financing information and next steps
  • Follow up consistently with leads that are not yet ready to purchase or missed appointments
  • Maintain accurate customer records and daily activity within the CRM system
  • Work closely with sales teams and dealership leadership to improve customer experience and appointment success
  • Participate in team meetings, training, and process improvement sessions

What You Bring

  • Previous customer service, call center, retail, hospitality, or sales experience preferred
  • Strong communication and relationship-building skills
  • Positive attitude and team-oriented mindset
  • Professional, friendly, and confident demeanor
  • Comfortable working with computers, CRM systems, email, and texting platforms
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong work ethic and willingness to learn and grow

Requirements:

  • Valid driver’s license
  • High school diploma or equivalent preferred

Why Krause Auto Group?

  • Over 30 years of automotive success
  • Family-owned and operated organization
  • Promote-from-within culture with real career advancement opportunities
  • Leadership team committed to employee development and success
  • Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

  • Customer service
  • Hospitality
  • Retail sales
  • Call centers
  • Appointment setting
  • Banking or phone support roles
  • Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.