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Live In Epic Super User Jobs in Texas (NOW HIRING)

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Live In Epic Super User information

What is a Live In Epic Super User?

A Live In Epic Super User is a highly trained staff member who provides frontline support during the implementation or upgrade of the Epic electronic health record (EHR) system in a healthcare setting. They are experienced users who assist their peers with system navigation, troubleshoot issues, and escalate problems to IT or project teams as needed. Super Users play a critical role during go-live events, ensuring staff can quickly adapt to new workflows and minimizing disruptions to patient care.

What are the key skills and qualifications needed to thrive as a Live In Epic Super User?

To thrive as a Live In Epic Super User, you need a strong understanding of clinical workflows, in-depth knowledge of the Epic EHR system, and relevant healthcare experience. Familiarity with Epic modules, troubleshooting procedures, and possibly Epic certification are typically required. Excellent communication, problem-solving, and training skills help you support end users and facilitate smooth system adoption. These skills ensure efficient system utilization, minimize disruptions, and promote high-quality patient care during EHR implementation or upgrades.

What are some common challenges faced by a Live In Epic Super User, and how can they be addressed?

Live In Epic Super Users often face challenges such as balancing their regular clinical or administrative duties with supporting colleagues on Epic workflows, staying updated with frequent system updates, and troubleshooting unexpected issues. To address these, it's important to maintain strong communication with IT and training teams, actively participate in ongoing system education, and develop a network of fellow Super Users for peer support. Time management and proactive learning are crucial for success in this dynamic role.

What is the difference between Live In Epic Super User vs Epic Analyst?

AspectLive In Epic Super UserEpic Analyst
CertificationsEpic certifications, Super User trainingEpic certifications, Analyst training
Work EnvironmentOn-site, support-focused, user trainingOn-site or remote, system configuration, testing
Employer & Industry UsageHospitals, healthcare providers, Epic usersHospitals, healthcare organizations, Epic projects
Search & Comparison IntentUnderstanding support roles, user trainingSystem configuration, workflow analysis

The Live In Epic Super User primarily provides on-site user support and training within healthcare settings, focusing on day-to-day Epic system usage. In contrast, the Epic Analyst typically handles system configuration, testing, and workflow optimization. Both roles require Epic certifications and are integral to Epic system implementation and support, but they differ in focus and responsibilities.

How do you become a Live In Epic Super User?

To become a Live In Epic Super User, candidates typically need experience working with Epic electronic health record systems, often requiring relevant certifications such as Epic certification in specific modules. Strong technical skills, problem-solving abilities, and familiarity with healthcare workflows are essential, along with the ability to provide on-site support and training in a healthcare environment.

What are the most commonly searched types of Epic Super User jobs in Texas?

The most popular types of Epic Super User jobs in Texas are:

What cities in Texas are hiring for Live In Epic Super User jobs?

Cities in Texas with the most Live In Epic Super User job openings:

Medical Assistant-Intermediate (HOPD Medical Oncology MCC)

UT Health San Antonio

San Antonio, TX

$15.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


UT Health San Antonio rating

7.2

Company rating: 7.2 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

386th of 622 rated colleges and universities


Job description

Under general supervision, responsible for general clinical duties such as taking vital signs, giving injections, performing simple diagnostic tests, collecting specimens, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. May perform some administrative duties and support the documentation of patient records as dictated by the physician or provider.
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America's Best Employers for Company Culture

Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses. 

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 

Time Off - A generous leave program offers multiple paid leave options:
  • Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
  • Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
  • Supports the mission, vision and patient promise throughout all interactions.
  • Communicates effectively, written and verbally.
  • Possess analytical thinking - this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
  • Participates as an integral part of the interdisciplinary healthcare team in providing the highest quality of care to the patient the UT Health Way.
  • Knowledge of EPIC software; may be required to be EPIC super user.
  • Meets all training and competency requirements.

EDUCATION:

High School diploma or GED equivalent required. 
EXPERIENCE:

Three (3) years of directly-related experience as a Medical Assistant is required.  

LICENSES/CERTIFICATIONS:

Active CPR/BLS required.

Active CMA or RMA preferred. 

  • Intakes patients by obtaining vital signs weight.
  • Obtains history, chief complaint, medications, allergies, and documents appropriately in the EMR.
  • Report all pertinent findings to Physicians.
  • Manages patient appointments according to the Physician's schedules and protocols.
  • Answers messages from patients by clinic policy.
  • Handle all medication refills or request via clinic policy.
  • Prepares charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested.
  • Communicate all necessary patient information to Physician in a timely manner.
  • Handles and answers external as well as internal phone calls and assists in department call center transferring calls to the appropriate departments.
  • Performs Point of Care Testing (POCT), documents and reports clinical findings to Registered Nurse (RN) in charge and/or Provider.
  • Performs all other duties as assigned.

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