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At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Baker I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Baker I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position is responsible for food preparation, storage, and product rotation which comply with expected Dollywood quality, quantity, presentation, and state and local health department requirements.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Produces and decorates high quality bakery items including: homemade breads, muffins, cookies, cakes, pies, danish, etc.
• Acts as quality assurance inspector, ensuring food is of high quality
• Enforces bakery production schedules to ensure the proper amount of product is on display at all times
• Provides guests with professional showmanship via observation window overlooking the production area of the bakery
• Enforces preparation/food handling standards which ensure proper portion control
• Ensures all products are presented to guest in a visually appealing and appetizing manner
• Ensures procedures are in place in regards to labeling, dating, and/or rotating standards including the usage of day dots, FIFO (First In First Out), etc.
• Guides Hosts in learning proper food preparation, portion control, and storage of all bakery products
• Follows proper procedures for inventory, portion control, ordering, scheduling, and maintaining work area cleanliness
• Maintains proper sanitation, scrub, sweeping, dishwashing, mopping, trash removal, etc.
• Hosts may be asked to work past their scheduled shift; on slower days Hosts may be sent home after 3 hours or called off for the day
• Be available and willing to work at different locations across the Dollywood Properties
• Able to train and monitor Baker II and Baker III
• Follows all Authorized Operator Training Procedures
• Complies with state and local health department regulations as well as Culinary Services departmental policies
• Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
• Knows, understands, & enforces the use of the “Start Fresh” program when necessary
• Knowledgeable of proper cooking temperatures and hold times and is responsible for taking and recording food temperatures hourly
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Learns and understands the Culinary Services Check 5
• Hosts are expected to be able to answer guest questions concerning Park layout and menu item availability

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Culinary degree in Baking/Cake Decorating preferred
• Two years of bakery operation experience required
• Able to successfully complete ServSafe Manager Certification within 30 days of start date
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must successfully complete a post-employment offer background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must promote and support a team environment by cooperating and helping co-workers
• Able to display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to comprehend instructions, retain information, and follow recipes
• Ability to move about in confined areas
• Able to have manual dexterity to do detailed work
• Able to make decisions by analyzing information allowing on-the-spot correction of guests concerns
• Ability to recall information
• Ability to tolerate detergents and chemicals such as, but not limited to, dish liquids, bleach, Tide, degreaser, oven cleaner and other chemicals necessary to clean/sanitize equipment and environment
• Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to stand, balance, kneel, stoop, and bend to maintain clean work environment and serve guests
• Ability to walk, sit, or stand for long/short periods of time
• Able to reach high and low to get supplies

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.