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The Multi-Outlet Food & Beverage Manager is responsible for the daily operations of all food and beverage outlets at Luminary Hotel, including Ella Mae's Diner, Dean Street Coffee, Beacon Social Drinkery, Silver King Brasserie, Lobby Bar, In-Room Dining (IRD), CHIPS Sports Bar, Pool Bar, and Oxbow Bar & Grill. This position provides hands-on leadership to ensure exceptional guest experiences, operational excellence, financial performance, and team member engagement.
The Multi-Outlet Food & Beverage Manager oversees service standards, labor management, scheduling, financial accountability, inventory control, and compliance while fostering a positive, guest-focused culture aligned with Luminary Hotel and Mainsail Lodging & Development's standards.

Essential Functions

Leadership & Operations

• Lead the daily operations of all hotel food and beverage outlets while maintaining luxury service standards.
• Maintain compliance with Luminary Hotel and Mainsail Lodging & Development's Core Values and operational standards.
• Create and foster a positive, professional, and collaborative work environment for both guests and team members.
• Supervise hourly team members to ensure efficient daily operations.
• Conduct daily pre-shift meetings to communicate hotel updates, service expectations, VIP arrivals, and operational priorities.
• Maintain visible floor presence during service periods, providing hands-on leadership and support.
• Assist bartenders, servers, hosts, and support staff during peak business periods.
• Ensure all outlets maintain exceptional cleanliness, organization, and presentation standards.
• Maintain high standards of personal appearance and grooming which includes wearing proper professional attire.

Guest Experience

• Deliver exceptional guest experiences that exceed expectations and encourage repeat business.
• Respond promptly and professionally to guest requests, concerns, complaints, and service recovery opportunities.
• Conduct regular table visits to gather guest feedback and identify opportunities for continuous improvement.
• Ensure guest privacy, confidentiality, and security by following all hotel procedures.
• Promote a culture focused on personalized hospitality and anticipatory service.

Team Leadership

• Recruit, interview, onboard, train, coach, mentor, and develop Food & Beverage team members.
• Conduct ongoing performance coaching and annual performance evaluations.
• Partner with the Assistant Director and Director of Food & Beverage regarding disciplinary actions, corrective counseling, and employee development.
• Promote open communication and teamwork across all departments.
• Support succession planning and leadership development initiatives.
• Foster an environment that prioritizes employee engagement, recognition, and retention.

Scheduling & Labor Management

• Prepare weekly schedules based on business forecasts, labor budgets, and productivity standards.
• Maintain schedules within the labor management system while ensuring appropriate staffing levels.
• Review staffing needs daily and make adjustments to meet business demands.
• Maintain accurate payroll using Workday, ensuring timely processing of hours worked, PTO, holidays, and payroll adjustments.
• Monitor labor costs and productivity to achieve departmental financial goals.

Financial Management

• Monitor departmental expenses and implement cost-control initiatives.
• Manage beverage and operating costs through proper portion control, waste reduction, and inventory management.
• Conduct regular inventory and par-level reviews to maintain product availability.
• Maintain accountability for purchase orders, invoice approvals, and expense documentation in accordance with company policies.
• Assist with budgeting, forecasting, and revenue-generating initiatives.

Food & Beverage Operations

• Ensure all food and beverage outlets maintain exceptional service standards and compliance with company expectations.
• Collaborate with the Executive Chef and culinary leadership regarding menu updates, seasonal offerings, and operational improvements.
• Monitor beverage quality, wine inventory, liquor controls, and bar profitability.
• Ensure compliance with all food safety, sanitation, and alcohol service regulations.
• Maintain current ServSafe standards throughout all operations.
• Ensure all team members understand and comply with applicable alcohol laws and responsible beverage service practices.

Compliance & Safety

• Maintain compliance with OSHA regulations and all local, state, and federal health and safety requirements.
• Respond appropriately to emergencies using Safety Data Sheets (SDS) and company emergency procedures.
• Maintain Lost & Found procedures in accordance with hotel policies.
• Complete all required corporate training and ensure team compliance with required certifications.
• Maintain regular attendance and flexibility to meet operational business needs.

Administrative Responsibilities

• Participate in departmental, leadership, and hotel meetings.
• Prepare operational reports as requested.
• Monitor guest satisfaction scores and implement action plans for continuous improvement.
• Maintain professional appearance and adhere to company dress standards.
• Perform other duties as assigned by the Assistant Director of Food & Beverage, Director of Food & Beverage, or General Manager.

Qualification Standards

Education & Experience

• Minimum of three (3) years of progressive Food & Beverage management experience in an upscale hotel, fine dining restaurant, or high-volume hospitality environment.
• Previous experience managing multiple food and beverage outlets preferred.
• Strong knowledge of luxury dining, lounge, bar, and beverage operations.
• Extensive wine, spirits, and cocktail knowledge required.
• Experience with labor management, scheduling, payroll, budgeting, and inventory control.
• Experience with Micros POS, OpenTable, and Microsoft Office preferred.
• ServSafe Manager Certification required (or ability to obtain within designated timeframe).

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift, bend, and carry 20 lbs.
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Work Schedule

• This position requires a flexible schedule based on business needs, including mornings, afternoons, evenings, weekends, holidays, and special events. Shifts may include opening, mid-day, or closing responsibilities, with occasional late evenings extending until 1:00 a.m. or 2:00 a.m.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.