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Title: Senior Manager, Mental Health & Substance Use

Number of Positions: 1

Location: PhoenixCenter (Main Campus)

Position Status:  Full-time 37.5 hours per week.

Reports to: Director - Mental Health Substance Use.

Supervises:  Directlysupervises all program and support staff. 

Compensation: $79,950 - $96,867

Job Summary:

The Senior Manager, Mental Health & Substance Use, alongwith the Senior Manager, Clinical Operations & Services, will lead PhoenixSociety's Provincial Facility-Based Treatment programs for adults, youngadults, and youth over the age of 17 who require live-in treatment and supportsfor severe levels of substance use and mild to moderate mental health concerns.In addition, the Senior Manager, Mental Health & Substance Use oversees thestaff at Phoenix Society's short-term stabilization program (Phoenix House) andthe Phoenix Centre Transitional Housing Program

The incumbent ensures that policy, procedures, protocols,programs/curriculum, and standards of care reflect best practices and areconsistent with safe and effective care delivery principles. They will provideleadership and clinical oversight to a multi-disciplinary team. The incumbentwill also ensure compliance with appropriate licensing and standards, includingthe Community Care and Assisted Living Act and Commission on Accreditation ofRehabilitation Facilities (CARF), BC Mental Health Act, and Adult CareRegulations.

The incumbent ensures that the day-to-day operations of theservice are delivered in accordance with Phoenix Society's philosophy,policies, and procedures and holds the safety and well-being of the people incare and staff as their priority concern. This position provides ongoingprogram supervision, performance coaching, education, mentoring, clinicaloversight, and evaluation of all program employees, and, as a member of theMHSU Leadership Team, participates in a variety of agency and community initiativesand committees.

Qualifications:

Education:

• Master'sdegree in a relevant field of study.
• RegisteredSocial Worker or Registered Clinical Counsellor with active BC registration.
• 5+years of management/leadership/supervisory experience preferred.
• Trainingand experience providing evidence-based responses to alcohol use disorder,substance use disorder, and concurrent disorders.
• Experienceworking within or leading facility-based/residential services.
• 5+years of experience working in the addictions/substance use treatment field.

Other:

• StandardFirst Aid - with CPR-C-AED certificate (Valid).
• NonviolentCrisis Intervention Training certificate preferred.
• Satisfactorycompletion of a criminal records checks with vulnerable sector screening.
• Satisfactorycompletion of Employee Immunization Record form is required.

Duties and Responsibilities:

Program Management/ Leadership:

• Workscollaboratively with the Senior Manager, Clinical Operations & Services tolead the multidisciplinary team and monitor the day-to-day operations of theprogram.
• Supportsservice delivery at the Phoenix House Stabilization Program and Phoenix CentreTransitional Housing Program.
• Providessupervision to the Phoenix Centre Transitional Housing Program Manager, PeerSupport Coordinator, Phoenix House Supervisor, Assistant Manager, MHSU, and themultidisciplinary team at MHSU (i.e., provincial treatment programs and YAYASTAR).
• Ensuresthat the required policies, procedures, and standards are being upheld.
• Providesleadership and guidance to staff in planning and developing service plans, caseconferencing, and case management.
• Providesleadership in the delivery of culturally informed and culturally safe servicesfor Indigenous clients and communities, including collaboration with andsupervision of the Indigenous Cultural Liaison to support culturally responsiveand respectful service delivery.
• Holdsregular staff/team meetings to meet program and staff needs.
• Usesa collaborative leadership style to fully engage employees in both programdevelopment, service delivery, and service improvement.
• Translatesthe strategic goals and priorities of the organization into achievable andmeasurable outcomes and operational plans.
• Adeptlymanages competing tasks and uses time efficiently and effectively.
• Engagesin research and gap analysis that support the development of new services,enhanced service options, best practices, and service coordination protocols.
• Developsand/or supports program proposals and grant applications, as required.
• Liaiseswith mental health and substance use services, including funders, communitypartners, and health authorities.

Performance Quality Improvement:

• Developsand annually updates program logic models; conducts program
• Developsand ensures implementation of each program's goals and objectives in alignmentwith the Phoenix Model of Care.
• Developsrelevant program policies, procedures, forms, etc.
• Respondsto participant, family, community, or employee concerns and complaints, as perpolicy guidelines.
• Ensuresthe reporting of critical Incidents and WorkSafeBC incidents as per licensingand regulatory requirements and ensures compliance with Occupational Health andSafety requirements.
• Maintainsa working knowledge of all relevant program accreditation standards.
• Tracksall relevant program data and provides quarterly CQI report data.
• Activelyseeks and incorporates feedback to inform continuous improvement.

Clinical:

• Providesdirection, guidance and support to staff around service recipient care,clinical decision-making, team processes, and on an as-needed basis.

Contract Deliverables:

• Maintainsa working knowledge of all program contract deliverables and ensures these arebeing met in a timely and consistent manner.
• Liaisesdirectly with community partners and funders as required with regard to caseplanning and consultation, case tracking, mutual training needs, servicecoordination, and teamwork.

Site/ Facility Management:

• Ensuresthe physical site adheres to all health and safety regulations and guidelines,including but not limited to Phoenix Society's Health and Safety policy andCommunity Care and Assisted Living regulations.
• Maintainsthe site as clean, comfortable, and safe.
• Worksin collaboration with the Facilities Manager and housekeeping staff to achieverequired site standards.

Human Resources:

• Maintainsa working knowledge of all relevant agency personnel policies, procedures, andstandards. Contributes to the evolution of policies, forms and procedures asrequired.
• Ensurecompliance with all Collective Bargaining Agreements.
• Worksin collaboration with Human Resources to recruit, onboard, orient, train,develop, retain and compensate staff.
• Developsand implements a staff schedule consistent with requirements regarding adequatestaff coverage and staff to participant ratios.
•  Completescallouts for vacant shifts to ensure adequate staff coverage and staff toparticipant ratios.
•  Providesregular supervision to all program staff including ongoing performancemanagement, a formal, annual performance review and development of a trainingplan.
• Reviewsand approves time sheets; vacation accrual and requests; provides follow up re:time management issues.

Program Budgets:

• Providesinput into the annual program budget development process.
• Managesand closely monitors program budgets.
• Approvesand submits all employee and program expense claims for reimbursement in atimely manner.

Program Reporting:

• Ensuresthat program data is accurately submitted, as per contractor and agencyrequirements.

Community Development:

• Participatesin community committees and initiatives relevant to the program, and inregional/provincial groups, as time permits.

Agency Participation:

• Activelyparticipates in the Agency's Leadership Team and Continuous Quality Improvementprocesses, and other relevant working committees, as requested.
• Attendsregular supervision with the Director including an annual performance reviewand development of a training plan.
• Participatesin professional development relevant to this position.
• Ispart of the agency on-call manager rotation.
• Performsother related duties as required.

Additional Skills:

• Knowledgeof trauma-informed practices, harm reduction modalities, and adult learningapproaches.
• Workingknowledge of BC Mental Health Act, Adult Care Regulations, Community Care andAssisted Living Act, and other facilities and community standards.
• Workingknowledge of Alcohol and Substance Use Disorder treatment approaches includingthe range of Opioid Agonist Treatments.
•  Demonstratedwork experience in direct service to individuals including case managementexperience, interviewing and assessment skills, cultural competency.
• Demonstratedexperience working with Indigenous staff, clients and communities, andproviding culturally informed, culturally safe, and trauma-informed services.
• Provenskills and experience with providing case planning support; clinicalsupervision; and strong team leadership skills.
• Workingknowledge of the community social service and health systems and networks,provincially and locally.
• Excellentcrisis management, decision-making, conflict resolution, time management,boundaries, and problem-solving skills.
• Research,program/proposal development, gap analysis, program evaluation, outcomemeasures skills and experience.
• Workingknowledge of youth, young adult and adult learning and community developmentprinciples as well as group facilitation and presentation skills.
• Excellentinterpersonal, oral and written communication skills; strong computer skillsand other uses of technology.
• Abilityto work with considerable independence and discretion.
• Abilityto build strong, collaborative working relationships with communitystakeholders as well as with internal teams and groups.

Additional Information:

This position requires you to work in a potentially stressful environment and may deal with participants in crisis situations. Managing emergency situations is an ongoing expectation of this position. Program activities require a moderate level of physical fitness to effectively carry out the duties of the position. On-call hours and evening and weekend work are applicable to this position

Closing Details:

Closing Date

Internal applications will be accepted until Friday May 08th, 2026, 04:00 pm

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.