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Live Chat Support Jobs in Paramus, NJ (NOW HIRING)

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

Provide customer support across phone, live chat, and email in an omni-channel contact center environment. * Process single ticket sales, subscription series sales, and subscription exchanges ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone. * Support players with account-related questions including registration, verification (KYC), deposits ...

AppWork

Client Support Specialist

Ramsey, NJ · On-site

$18 - $24.25/hr

Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM's behalf when directed. * Investigate issues thoroughly -- logs, screenshots ...

GovWell

Deployment Operations Manager

Manhattan, NY · On-site

$70 - $100/hr

Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience * Iterate on workflows and configurations based on customer ...

TEKsystems

Service Desk Analyst

Manhattan, NY · On-site

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical ... Skills Windows 11, Phone Support, Chat Support, VPN, WIFI Top Skills Details Windows 11,Phone ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... live chat, and support ticketing platforms. - Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded. - Track client ...

Hermès

Coordinator - Client Relations Center

New York, NY · On-site

$23.43 - $28.64/hr

... in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel ... Answer phone, email and live chat inquiries while demonstrating impeccable communication skills ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Paramus, NJ

Live Chat Support information

See Paramus, NJ salary details

$12

$25

$42

How much do live chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for live chat support in Paramus, NJ is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.70 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Paramus, NJ?

For Live Chat Support jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Paramus, NJ look for?

The top searched job categories for Live Chat Support jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Live Chat Support jobs?

Cities near Paramus, NJ with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Paramus, NJ as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 75% In-person, 5% Hybrid, and 20% Remote job distribution, with an average salary of $52,682 per year, or $25.3 per hour.

Live Chat Support Specialist

Manhattan, NY • On-site, Remote

Center For Health Innovation
Executive Offices and Legislative Bodies • 11 - 50 employees
Learn more about Center For Health Innovationexternal

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

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