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Live Chat Support Jobs in Vermont (NOW HIRING)

Mindlance

USA - Customer Service Agent

South Burlington, VT · On-site

$15.50 - $20.75/hr

... to support business initiatives and enable professional growth. What you'll do * Engage with fans via emails, phone calls, and live chat relating to products, scoop shops, posts, and company ...

Cargill

Maintenance Lead

Swanton, VT · On-site

$30 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... businesses who support unique customers or markets, including animal nutrition and health ...

Cargill

Maintenance Lead

Swanton, VT · On-site

$30 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... businesses who support unique customers or markets, including animal nutrition and health ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Vermont

Live Chat Support information

See Vermont salary details

$13

$26

$44

How much do live chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for live chat support in Vermont is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.14 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Vermont?

For Live Chat Support jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Vermont look for?

The top searched job categories for Live Chat Support jobs in Vermont are:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,354 per year, or $26.6 per hour.

Student Success Advisor

Vermont State University

Williston, VT • On-site

Full-time

Posted 16 days ago

Job description

BASIC FUNCTION
Serve as student success advisor for a caseload of new undergraduate students in their first year
at VTSU. Facilitate a smooth transition into the university through personalized onboarding,
including registration for first semester classes. Create a support network for advisees based on
their individual needs and experiences. Help advisees establish goals and connect to their
purpose in college while preparing them to effectively navigate their academic experience and
beyond.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Serve as student success advisor for an assigned caseload of undergraduate students who are in their first year at VTSU, that includes working collaboratively across departments and within Student Success to achieve Vermont State University student success goals, the university's mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives.
  • Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the like.
  • Support incoming new students to make a successful transition into VTSU, register for the first semester, and progress toward graduation or completion, including:
  • Use of advising, registration, and support tools, forms, and resources.
  • Comprehension of degree requirements and the ability to monitor time to completion.
  • Fielding questions about how transfer, dual enrollment, and other previously earned college credit apply toward program requirements.
  • Connect advisees with other departments or resources as necessary (i.e., Career Services, Academic Support, Financial Aid/Billing, Wellness & Counseling, Residential Life, International Student Support, etc.)
  • Work closely with faculty advisors to coordinate and provide team support for advisees.
  • Assist with major exploration for undeclared advisees or advisees considering changing majors.
  • Provide career and work readiness advising by:
  • Identifying and explaining connections between majors, general education, and career paths.
  • Motivating students to participate in career/major exploration activities, strengths inventories, assessments, and other career readiness tools.
  • Facilitating enrollment in internships, micro-credentials, and other hands-on learning opportunities as part of the career development process.
  • Supporting students to collect work readiness artifacts in an e-portfolio or the like.
  • Administer advising surveys and provide follow-up support to advisees as needed.
  • Collaborate with CNX1 instructors to support students as needed.
  • Assist with the development, implementation, and assessment of interventions and programming designed to reduce achievement gaps among student groups, as determined by data analysis.
  • Provide specialized advising to advisees who are on academic probation or otherwise at risk.
  • Participate in events (for example, Early College/VAST, TRIO, Registration events, onboarding, orientation, etc)
  • Use the advising system to enter meeting notes, track progress, and perform outreach to advisees.
  • Manage and respond to faculty and staff-initiated alerts and automated alerts for advisees and other students as needed.
  • Serve as member of CARES Early Alert team
  • Support high school students enrolled in VTSU-taught courses through group onboarding and advising alert management, follow-up, and support.
  • Support advisees through the study abroad/away exploration and application process.
  • Conduct interviews with advisees who have indicated they wish to exit the university or take a leave of absence.
  • Serve on university committees and perform other advising duties as assigned.

SUPERVISION RECEIVED
Direct supervision is received by an Associate Director of Advising.
MINIMUM QUALIFICATIONS
Bachelor's degree in appropriate discipline. Two to four years relevant experience, or experience
from which comparable knowledge and skills are acquired.
PREFERRED QUALIFICATIONS
Master's degree in appropriate discipline with two to four years relevant experience, or
experience from which comparable knowledge and skills are acquired.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge:
  • Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion.
  • Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting.
  • Awareness of developmental, holistic, and proactive approaches to academic & career advising.
  • Necessary knowledge to provide personal non-clinical counseling and document case notes.
  • Experience coordinating student support across multiple areas.

Skills:
  • Excellent interpersonal and communication skills.
  • Able to meet students where they are and ensure they feel listened to and they are comfortable working with advisor to navigate challenges and concerns as they come up.
  • Strong organizational and problem-solving skills.
  • Experience with (or ability to learn) technologies such as Aviso, Colleague, Self-Service,
  • Slate, Microsoft products, and Perceptive Content.
  • Proven record of accountability and follow-through with the ability to meet deadlines.

Abilities:
  • Demonstrated ability to positively influence student skill development, such as communication skills, leadership skills, academic skills, technical skills, non-cognitive or 'soft' skills, and social skills.
  • Demonstrated ability to foster student development in the attainment of student success goals, such as academic purpose, sense of belonging/identity, agency, career readiness, civic readiness, access & equity.
  • Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion.
  • Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment.
  • Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success.
  • Ability to collaborate effectively with college personnel as well as families/guardians and external resources in carrying out the various coordination, liaison, and advocacy aspects of the job.
  • Ability to work some weekends and evenings to provide student support outside of normal business hours.

Scheduled Hours Weekly:
37.5
Budgeted Wage for this Position:
$44,000-45,000
Exempt Status:
Exempt
Grade:
S12
Job Posting Responsibilities:
Unit Determination:
Professional, Administrative, Technical - VSC United Professionals

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