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Live Chat Support Jobs in Alberta (NOW HIRING)

myHSA LTD

Customer Support Representative

Calgary, AB ยท On-site

Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...

myHSA LTD

Customer Support Representative

Calgary, AB ยท On-site

Walk users through technical issues, platform navigation, and bene๏ฌt usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...

myHSA

Customer Support Representative

Calgary, AB ยท Hybrid

Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...

GAM Technical Services

L1 Support Hero

Calgary, AB ยท On-site

We live by our core values Teamwork, Care, Communication, Accountability, and Positive Attitude to ... chat with our CEO to make sure were the right fit for each other. 6. Start your dream job at GAM ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude ... chat with our CEO - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...

GAM Technical Services

L1 Support Hero

Calgary, AB ยท On-site

CA$40K - CA$60K/yr

We live by our core values -- Teamwork, Care, Communication, Accountability, and Positive Attitude ... chat with our CEO -- to make sure we're the right fit for each other. 6. Start your dream job at ...

Cargill

Maintenance Technician

Camrose, AB ยท On-site

CA$32/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Alberta

Live Chat Support information

See Alberta salary details

$11

$21

$45

How much do live chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for live chat support in Alberta is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Alberta? For Live Chat Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Alberta look for? The top searched job categories for Live Chat Support jobs in Alberta are:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

Customer Support Representative

myHSA LTD

Calgary, AB โ€ข On-site

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Salary: $48,000 - $52,000

Customer Support Representative


The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efcient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities

  • Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
  • Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment
  • Ensure quick and accurate support while maintaining a high standard of tone and professionalism
  • Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
  • Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
  • Use discretion to escalate complex or high-stakes issues to the correct contacts
  • Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
  • Participate in team discussions and process improvement initiatives
  • Stay up to date on platform changes, updates to plan rules, and frequently asked questions
  • Maintain a high standard for security and policy as this role deals with private and sensitive information


Skills & Qualications

  • 13 years of customer service or customer support experience
  • Strong written communication skills with a friendly, solution-oriented tone
  • Comfortable working in a live chat, high-volume environment with competing priorities
  • Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
  • Familiarity with Intercom or other chat-based customer support tools is considered an asset
  • Comfortable working collaboratively across teams

What Youll Gain

As part of a growing benefits platform, youll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.

We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. Youll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.

Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.

How to Apply

Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.

  • Submit an up-to-date resume that highlights the skills and experience we are looking for
  • Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it